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: Yahoo! returned an invalid xml file  ( 1047 )
mgs
Newbie
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: 12


« : February 19, 2012, 10:37:10 AM »

Ever since Yahoo changed the format of the "orders.xml" file to "OrderList-YYYY-MM-DD-####" I receive the following error when The SuperManager tries to download orders:

"Yahoo! returned an invalid xml file"

I'm running the most recent version of the software.  Is there a known fix for this?
David Johns
Administrator
Hero Member
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: 1829


MSN Messenger - david@thesupermanager.com AOL Instant Messenger - SuperWare+LLC
« #1 : February 21, 2012, 04:16:23 AM »

mgs,

We haven't had any other reports of this so far.  Right after this happens, try pressing ctrl-shift-e.  This will bring up the Internet Explorer window SuperManager is using the browse your Yahoo! Store.  Tell me if it is showing an XML file or if you see an error message.  If it is an error message this may tip you off as to what is happening.

If not, there could be an encoding or other error in the XML.  When this is the case, it is usually caused by some anomolie in one particular order.  In this case, you can try using "Actions", "Get Orders..." to get one or a few orders at a time until you reach the problematic order.  Then you can export that order manually from your Yahoo! Store and send it to us so we can evaluate the problem.

Thanks,
David

SuperManager Support
info@thesupermanager.com
mgs
Newbie
*
: 12


« #2 : February 22, 2012, 05:11:59 PM »

Pressing ctrl-shift-e didn't pull anything up.  I don't know if the process is aborting before it even attempts to connect through IE.
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