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[justtoday]

I left a voicemail - Unknown Error when signing into Yahoo - we've had these before and usually closing and re-opening Supermanager or trying again in 10-15 works just fine.  It's been over 3 hours.

Everything was fine yesterday when we closed, I downloaded an order just before shutting down.  Today all we get is a unknown error message when clicking "download orders" or "Open Store Manager".  I checked for Windows and SuperManager updates - I updated to the newer SuperManager - that did not resolve the problem.  I verified Norton wasn't blocking anything - it's still set to allow SuperManager full access. 

Any other idea or is it a Yahoo issue and we are stuck until it's fixed???

[justtoday]

Should anyone read this - I just checked on our other computer (we only use that for updating Quickbooks) - it has the same unable to login issues and uses an older Version of SuperManager.  I just  it was that one computer, I should have checked both earlier.

[David Johns]

justtoday,

Glad we were able to look at this together.  To recap for other users, the first problem was that we needed to take the "@yahoo.com" off the username you had in your store settings.  This made one of your two computers work.  The second one was still having an Internet Explorer integration issue and so far, we were not able to identify the cause of that.  You were going to try to uninstall LogMeIn Pro to see if that resolved the issue.  Please report back so we can know if that fixed the issue.

Thanks,
David

[justtoday]

I think I found the issue.  I used logmein.com for remote access.  I changed to logmein.com PRO instead of the regular remote access.

Returning to the logmein.com regular remote access appeared to take care of the problem (outside of an issue with the new SuperManager beta in which I had report printing issues)

I have removed the beta issue and re-downloaded the last major version (non-beta). 

I am now able to download orders without any issues on both my computers.  (just still getting the rest of Supermanager set up with my templates etc).

I'll update tomorrow if there are any issues, right now all looks fine again.

[David Johns]

Justtoday,

I wouldn't have expected the printing issue you were having to be unique to the beta version.  Are you sure this is the case or was that issue resolved by disabling protected mode in internet explorer?  Usually disabling protected mode should fix the issue of the browser and SuperManager freezing when printing and I thought that would be the case for the released version and for the beta version.

Thanks,
David

[justtoday]

First - Thank you so much for your help

Disabling the protect mode in Internet Explorer worked - it's now printing fine. 

I emailed 2 other issues I am having - it's just so hard to tell right now what's related to the Beta Version being downloaded, LogMeIN Pro making changes to our system etc.  I'll work on it again later today when I can get back to the computer.