Search

[youcancallmeal]

Hey guys,

It's been a rough couple of weeks. This morning we got this new (subject) error message upon initial startup and subsequently. We've tried...

• restarting the pgm multiple times:  were able to download twice but otherwise no change.
• manually "Open[ing] Store Manager" and "Get[ting] New Orders":  no change.
• rebooting windows and restarting the pgm:  no change.

Checking further, we noticed that Windows Update automatically installed an "important" security update (KB2744842) so we tried uninstalling it, and retrying option 3 above:  no change.

Next, we tried installing the latest beta release of SM, v1.5.3.3:  no change.

Interestingly and as noted above, we were able to haphazardly get orders downloaded on two attempts. On the latest pgm restart, SM apparently did get through as we got the message "No new orders" on the message line. However and thereafter, we tried to bill an order (i.e., clicking the "Sale" button from the Order Details screen. Results:  we got a new error message; to wit, "An unknown error occurred during Yahoo! login."

So, we're only haphazardly able to download orders and unable to do any billing. Please get back to us ASAP on this. Thanks.
--
Mike

[David Johns]

Mike,

What version of windows and internet explorer do you have installed?  Fortunately (or unfortunately depending on how you look at it) this doesn't seem to be a widespread issue so it makes the exact conditions of your environment important.

Thanks,
David

[youcancallmeal]

Hi David,

We're running IE v9.0.8112.16421 (update version 9.0.10 (KB2744842)) on a windows 7 home premium service pack 1 system.

HTH
--
Mike

[youcancallmeal]

David,

We're still having trouble. We've updated all appropriate personnel's Yahoo! Store Access accounts to allow credit card processing as per the other outstanding Bug Report. We've upgraded to SM Beta version 1.5.3.4. Our results appear to be haphazard. Sometimes SM downloads orders but mostly not (successful 1 out of 10 times, each attempt involving exiting and restarting SM).

*************************************
Additional Problems
*************************************

Credit card billing:   We are, also, getting a "GetDocument failed (error 1150)" error message whenever we attempt to do credit card billing. This appears to be haphazard as well though, most often (9 out of 10 times), we get this error message. And there's also something strange occurring as a consequence. The circumstances may be of interest.

On one particular order, we had a backordered item. Upon marking same, SM did automatically setup a 2nd shipment for the backordered item. However, SM did NOT automatically deduct the b/o'd item's value from the "Subtotal" as was done before. Thus, when we went to bill the credit card, the "Amount To Charge" dialog box showed the entire order amount.

We proceeded to try and bill the credit card but, first, changed the Amount To Charge to the correct value. Upon submitting, SM produced the error message "An unknown error has occurred during Yahoo! login". We closed that dialog box and went to close the Order Details screen... at which point SM prompted with the dialog box "The Order Has Changed. Save Changes?". As we had NOT changed the order (except attempting to bill the credit card for the partial amount which does NOT constitute an order change), we answered "No" and proceeded. However, upon reopening that order's Order Detail screen, we found that SM had automatically added an "Adjustment" subtotal to the order, deducting the value of the backordered item from the order so that the order's Total was now the same as the partial billing amount we had entered previously.

We guess that this is all related to the same underlying error but also that these additional malfunctions are occurring due to this being a Beta version which was rushed out but it is complicating matters to the point where we're not sure that we should use the system until this matter is positively resolved.

What say you? Please advise ASAP. Thanks--
Mike

[youcancallmeal]

David,

Thank you for your time yesterday on the phone. Deleting that conflicting program (can't recall the name) seems to have cleared up the problem. Indeed, I had one final incident late yesterday (vis-a-vis error downloading orders) but all is well this morning so far so I will disregard the incident unless it occurs again.

Thanks again.   
--
Mike

[David Johns]

Mike,

Glad it's been at least mostly smooth sailing since we cleaned of that application.  The name of that application was Yontoo, by the way.  We'd experienced conflicts with it with other users.  No one had really known what that application is or does.  I researched out a little and it seems to be a mild downward that installs itself when you go to certain websites.  Glad we got it cleared up for you.

Thanks,
David