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SM won't open.

Started by mbcarr1975, September 30, 2012, 02:10:09 PM

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mbcarr1975

I need some  in possibly reinstalling SM. I cannot get the program to open. I keep getting an "unknown error, Supermanger was forced to close" message after my computer shut down unexpectedly. I have restarted my computer but it does not fix the problem. I suspect the SM program may have been corrupted...?...

Help!...

-Michele
Michele
Top Notch Gift Shop.com

mbcarr1975

Update: I located my license key and tried re-downloading the program and installing. Still had the same error message.

Tried uninstalling the entore program and then reinstalling. Same error message.
Michele
Top Notch Gift Shop.com

David Johns

Michele,
I sent you a link to allow me to connect to your computer to log in and remotely fix the problem.  For others who may not have a support contract I'll describe how to try to fix this issue on their own.

Typically this issue is a sign of a corrupt settings file.  To fix it, we likely need to do the following:

  • Go to C:\ProgramData\SuperManager in windows explorer
  • Rename the file SuperManager.set to SuperManager_corrupt.set
  • Find the most recent backup copy of the .set file, copy it and rename it to SuperManager.set
  • Open SuperManager

I'll be waiting for you to allow me to connect.

Thanks,
David
SuperManager Support
info@thesupermanager.com