Cannot install SM on my new Windows 7 computers

[mbcarr1975]

We are installing new compujters this weekend at the warehouse and having trouble getting SM installed.

The application will install on my new computer, but it will not acceot my License name or key. The splash window with the license info just "blinks" when I clicnk on OK, but it does not accept the info...

How can I resolve this?

[David Johns]

mbcarr1975,

Please note that both the licensed to and license key fields are case sensitive.  Another frequent pitfall is if you copy and paste a space after the licensed to or license key fields.  I'll also send you an email with your latest license to make sure you are using the right one.

Thanks,
David