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[groovycarts]

David,

When we open Supermanager, all the orders are missing. It then starts to download all the orders going back to our very first order. It attempts to download all the orders but after several minutes it fails and gives us the "Unable to retrieve downloaded file (1001)" error (see attached screen shots). I turned off the firewall just to test but still got the error.

This has occured on two different computers so it is not an issue with the computer.  I was finally able to get it somewhat working by using ddc's suggestion of "cancel the download process when SM first opens and hit the "get orders" button.  We also need to have the browser open for orders to download." Thanks ddc.

I did have to enter a smaller amount of orders to retrieve when clicking the "Get New Orders" button, so I only have the last 100 to 200 orders. All the others were not retreived so do not show in SM. Not sure what is causing this but perhaps Yahoo made some changes with the last update they did on Sunday?

[David Johns]

groovycarts,

I split this out of the other thread because this seems to be a different issue.  You may have had the issue from the other thread, but what you are dealing with now seems different.  The first thing to check, is if you have another file somewhere to restore.  Please check the following:
1. When you bring up SuperManager and all the orders are gone, are all the store settings gone too or are they still there?  If everything is gone, where is your file stored, is it on a network drive that may be having problems?
2. Check the folder where the SuperManager file is stored to see if there are any backup files.  If so, open the last saved (You can just double click on it in windows), then the next to last saved, etc... until you identify the one with the most recent and comprehensive amount of order data.  Then save this file and start using it.

Post back your progress.

Thanks,
David

[groovycarts]

Hi David,

When we open SM it seems that only the orders are gone. It still prompts us to enter our password when we first open SM and all the store/program settings are still there. Only all the orders are gone.  On one of the computers we were able to restore the orders from a backup file that we had created about a month ago when we were preparing to move to a new computer to be used, but all the manual orders that were created since that time are not there, and any notes that we had written on the Yahoo Store orders are gone. We can of course still download all the Yahoo orders from Yahoo.

Unfortunately on the other computer we run SM on, we don't have a current backup file that we can find to open/restore. I ran a file search on that computer looking for any file with the .smg extension hoping to possibly find one but no luck. I was able to download the last 2000 or so Yahoo orders from Yahoo, but again, all themanual orders and notes are gone. Any suggestion on what or where (directory) to possibly search?  Very strange that we had this happen on both computers. I guess this will teach us to backup the SM file on a more consistent basis.

Maybe on your next update you could add an option that pops up (on a weekly basis) when closing SM that ask if we'd like to backup our store file, like UPS Worldship and Quickbooks does, to kind of prod us to run it. Not sure how much work that would involve on your part and I'm not trying to push the responsibility on you, just a request/suggestion.

Any other  you can provide on this current problem would be appreciated.

[David Johns]

Please do a file search and look for .sbk files as well, since SuperManager saves backup files each time it makes a successful save.  If you ever save your database and its significantly smaller than it was the last save, SuperManager saves a backup file.  Hopefully there will be one with all your orders in it.

Thanks
David