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Error Element 8000B22C-1342807549

Started by jlfulcherjr, February 04, 2013, 09:39:18 AM

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jlfulcherjr

I keep getting error that says: Unable to update customer - There

was an error when modifying a Customers list, element "8000B22C-1342807549". 

QuickBooks error message: This list has been modified by another user.

Is this just an error that is telling me someone else is editing the customer data base at the same time, because the order does upload, it just gives me this error.

Thanks
P. Fulcher

David Johns

P. Fulcher,

That's a good question.  I suspect you are right, however, honestly I'm not sure.  That message is just relayed from QuickBooks through SuperManager.  When you export orders and have the option "Update customers for order exports" is enabled (Go to "View", "Program Settings" and select the "XML Exchange Formats" and then select "QuickBooks" from the list), SuperManager queries for the customer and then updates the customer with the address and payment information from the current order.  It is likely that if you are in multi-user mode and someone else is editing that customer when you export the order that it would give you this error message.

Thanks,
David
SuperManager Support
info@thesupermanager.com