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[bobbininc]

Am getting error message "Unable to sign out different user.  Please go to Yahoo! and sign out as the different user and try again"

Not sure what this means?  Have signed in/out.

Thanks
Jeremy

[David Johns]

Sorry you are having this problem.  This error comes up when you have logged into Yahoo manually with a different account than the one in your SuperManager store settings and SuperManager has failed to log that user out and log in as the user in the store settings.  Please try the following:

1. In SuperManager choose "Help", "Restart Browser", then close SuperManager.  Then manually log into the Yahoo store manager in internet explorer and press "sign out".  Then close that internet explorer window and open SuperManager and try getting new orders again.

2. If that doesn't work, use the restart browser function as described above and then with SuperManager still open, open internet explorer and sign in manually and with that ie window sill open, try pressing get new orders in SuperManager and see if that works.

3. If that still doesn't work, note that you can manually import orders until we can get together as explained here:
http://www.thesupermanager.com/forum/index.php/topic,971.0.html
And let me know your available hours today.

Thanks,
David

[youcancallmeal]

Ok guys, this is a new one... after resolving the prior problem today, we started to have this error message come up.

We've tried everything that we can think of. SM opens but cannot download orders before getting this error message. Please HELP!

Thanks, as always.   ; - )
--
Mike

[bobbininc]

The first two did not work.  I have it working on one workstation, but that is it.

Am available all day today.

Thanks
Jeremy

The only issue affected is the handshake between SM and Yahoo!  Have no issues with other 3rd party programs.

[ddc]

Hi Guys,

We are having the same problem and none of the recommended solutions (except manual download) are working.  Tried everything. Other issue we have is the problem prevents us from processing credit cards for manual/phone orders.

Thanks,
Duane

[David Johns]

All,

Sorry this problem started happening.  It seems to have been caused by either a change on Yahoo's side or a microsoft update.  Fortunately there is a simple solution.  Just go to this FAQ and follow the instructions to turn off compatibility mode for Yahoo:
http://www.thesupermanager.com/forum/index.php/topic,1059.0.html

Thanks,
David

[bobbininc]

Hi David,

Any update on this?

Thanks
Jeremy

[Charlotte]

We're having the same problem and can find no settings in Explorer to change. Any other suggestions?

Thanks!
Charlotte

[bobbininc]

Charlotte,

Just curious, what OS are you running?

We have 7 workstations.  SM still functions correctly on 2 that are running Win 7, and IE 10.

The others, running XP and IE 8, negative.

Jeremy

[David Johns]

Jeremy,

As of now, like you pointed out, we know that following the steps referenced above to turn off compatibility mode for Windows 7/8 and IE 10 at least will fix the problem.  For Windows XP and IE 8 it does not.  We are still working on a fix for it.  You can use the steps above to manually download orders in the meantime or use this approach as a workaround:

• Open SuperManager and press ctrl-shift-e
• This should bring up an IE window.  In this window, manually login to your Yahoo store manager.
• Once logged in, keep that window open, but being SuperManager back to the top and you should be able to download orders, charge credit cards, etc... as normal

Thanks,
David

[David Johns]

Jeremy,

I've released beta version 1.6.1.3, which I think will work with the new Yahoo login on windows XP and IE8.  Please try it on one of your Windows XP machines and let me know.

Thanks,
David

[bobbininc]

David,

This seems to have fixed the problem.  As always, thanks for the help!

Best regards,
Jeremy