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Manual orders not charged correctly

Started by ddc, July 29, 2013, 06:31:17 AM

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ddc

Hi Guys,

In the past few months, we have had a couple of manual orders that did not charge correctly.  The authorization and charge look normal in the dialog box, but the charges did not make it to the batch. We only learned of the problem when reconciling deposits. This issue seems limited to manual orders; and not every one.  Has anyone else experienced the same problem?

Duane
DC
www.artofhaircare.com

David Johns

Duane,

Sorry you have had problems with this.  Can you please explain the exact process you use for charging manual orders?  Ex:

  • Click the "New Order" button on the orders page
  • Fill in the order information
  • Press the "Authorize" button
  • Choose "Yes" when asked if you want to execute the sale
  • ...

Thanks,
David
SuperManager Support
info@thesupermanager.com

ddc

David,

Orders were entered either as "new order" or "copy" of previous order. 

For both types of orders, we do everthing you mention below, in the order you mentioned (confirm data for copies).  The only thing we may not do right away is execute sale. The latest order with this problem, authorization and sale were done separately. Order date and authorized on 5/22, customer didn't want shipped until 5/30; charged then. 

Duane
DC
www.artofhaircare.com

David Johns

Duane,

Is it giving you a message about needing to re-authorize the order?  Can you send me a picture of what the transaction list looks like similar to the attached?

Thanks,
David
SuperManager Support
info@thesupermanager.com