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What to do when I get "Invalid Store ID"

Started by David Johns, March 28, 2014, 05:32:31 PM

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David Johns

This error is intended to trap a situation where you have entered a store id in your store settings that isn't accessible from the username and password you have entered.  Unfortunately it can also indicate other problems.

Update to Version 1.6.8.5 or Greater
Early December 2014 Yahoo made some updates to their login process.  SuperManager has been updated to accommodate these updates as of version 1.6.8.5.  If you currently have version 1.6.6.0 or greater installed, just go to "Help", "Check for Updates" in SuperManager's main menu and choose to install the update.  You may need to use this process twice, once to update to 1.6.7.0 and another time to get to 1.6.8.5.

If you have a version older than 1.6.6.0 installed, you will have to download the update manually.  To do this, go to http://www.thesupermanager.com/download.php and enter your license key. You can find your license key by going to "Help", "About The SuperManager" in SuperManager's main menu.


Check that your Access to your Store has not Expired
If your Yahoo login ID is not the one that your Yahoo Store was opened under, it has been granted access to your store.  These access rights have an expiration.  You may need to renew your login ID's access to your store.  To fix this, login with the Yahoo ID that owns the store at http://smallbusiness.yahoo.com/.  Once logged in to Yahoo small business, you should see a list of stores that you own or have access to.  Find the store you are needing to use with SuperManager and click "Access Manager".  In the access manager find the user account you are using with SuperManager and click on it.  You can then click "Edit" to modify the expiration date of that user's access to your store.


More Things to Try
If you have installed the update and check your access rights and are still getting this and/or other errors when logging in, try the following:
http://www.thesupermanager.com/forum/index.php/topic,1164.0.html

If these things do not fix the error, contact support for more help.
SuperManager Support
info@thesupermanager.com