Amazon FBA payments posting incorrectly in SuperManager

Started by lcogan, October 23, 2014, 08:43:44 AM

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lcogan

I'm seeing duplicate payments posting against FBA orders, and it's preventing me from importing them into QuickBooks. When I look at the transactions on Amazon, it shows 4 separate payments that total the amount of the order. I have a few orders hanging out there like this. Is there a way to fix this automatically, or am I going to have to manually fix these?

David Johns

Lori,

Unfortunately in this circumstance you will have to manually delete the first payment event.  Amazon actually does not give any payment information with the orders.  To make the orders completed, SuperManager automatically adds one transaction for the full amount due on the order.  When you update an order and it sees a transaction that is identical, it matches them.  In this situation, however, they are not for the same amount so it doesn't match them.  Hopefully you don't have enough of these that it is a major issue for you.

Thanks,
David
SuperManager Support
info@thesupermanager.com