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August 17, 2019, 10:56:43 PM
: SMF - Just Installed

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: Can't install, error code 2738  ( 6636 )
alpinedynamics
Jr. Member
**
: 52


« : February 22, 2012, 08:37:51 AM »

I'm getting an error code 2738. I'm using windows vista and until recently I was able to get an older version of SM to work well. But since trying to install the newer (beta?) version I've had problems.

Here's what I do: 1) open the old version of SM, 2) check for updates, 3) am asked if I want to install 1.4.9.6 and I answer yes, 4) it starts through the installation process, 5) then says "the installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738."

That's where it stops.
David Johns
Administrator
Hero Member
*****
: 2011



« #1 : February 22, 2012, 10:46:25 AM »

alpinedynamics,

What version of SuperManager did you have on the computer with this problem before trying to update?

We have had 2 other reports of this problem out of at least 50 that have been installing this series of beta releases.

We have asked the others to look at the process outlined in this article about fixing potential issues with your Windows VBScript host:
 http://csi-windows.com/blog/all/27-csi-news-general/161-fixing-windows-installer-error-2738

Please note that the instructions are different for 32- and 64-bit machines/operating systems.

Let us know how it goes.

Thanks,
David

SuperManager Support
info@thesupermanager.com
alpinedynamics
Jr. Member
**
: 52


« #2 : February 22, 2012, 11:31:28 AM »

I'll try it, but the same thing ocured when I tried to upgrade to the latest major release (as well as beta).
David Johns
Administrator
Hero Member
*****
: 2011



« #3 : February 22, 2012, 03:04:33 PM »

alpinedynamics,

When you say "latest major release" do you mean 1.4.6.0?  That is actually the current latest major release.

Thanks,
David

SuperManager Support
info@thesupermanager.com
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