What to do when I get "Unable to connect to Yahoo!" or "Unable to sign in..."

Started by David Johns, December 12, 2014, 03:24:56 AM

Previous topic - Next topic

David Johns

SuperManager uses a series of libraries offered by Internet Explorer to navigate through Yahoo's and other shopping carts' back ends to download data, charge credit cards and other actions.  Sometimes issues with your internet explorer or other settings can cause these errors.  Please try the following in this order:

Closing Stalled Internet Explorer Processes
Some computers have issues with Internet Explorer processes stalling in the background.  Sometimes this can prevent SuperManager from being able to interface with it.  This can be remedied by choosing "Help", "Restart Browser" from SuperManager's main menu.  If the methods above don't cure the problem you may have to use this feature whenever SuperManager starts running into problems.


Update to the Latest Internet Explorer
Earlier versions of SuperManager used to work smoothly with SuperManager, but subsequent changes pushed out by Microsoft introduced issues.  Please make sure you have the latest version of Internet Explorer installed.


Check that TLS is Enabled in Internet Explorer
Yahoo made some recent security updates that now require TLS handshakes.  You need to make sure you're browser settings allow this.  To check this:

  • In SuperManager, go to "Help", "Restart Browser" to make sure there are not any hidden IE windows open
  • Close SuperManager
  • Go to the Windows control panel and open the "Internet Options" settings
  • Go to the "Advaced" tab and scroll down the list to the "Security" settings.  Look for "Use TLS 1.0" and enable it and all the other TLS options.  While there, also make sure " Use SSL 3.0" is enabled.
  • Save and close the internet options
  • Open SuperManager and try your request again


Disabling Internet Explorer's Protected Mode
On some computers, Internet Explorer's protected mode prevents it from exporting the information that SuperManager needs.  To do this:

  • In SuperManager, go to "Help", "Restart Browser" to make sure there are not any hidden IE windows open
  • Close SuperManager
  • Go to the Windows control panel and open the "Internet Options" settings
  • Go to the "Security" tab and uncheck the option "Enable Protected Mode"
  • Save and close the internet options
  • Open Internet Explorer and navigate to any website
  • Look for a popup message at the bottom saying that Internet Explorer's protected mode has been turned off and click the "Don't show this message again" button
  • Open SuperManager and try your request again


Make Sure Internet Explorer is Not In Compatibility Mode for Yahoo
Starting in Internet Explorer 7 Microsoft added compatibility mode to make sure that changes made to how IE interprets web pages didn't break compatibility with existing websites.  However, this mode has a few quirks and apparently one of them is how it sends data to integrated applications, such as SuperManager.  You'll need to make sure this mode is NOT enabled for your Yahoo! Store back end.  To do this, close SuperManager and open Internet Explorer and go to your Yahoo! Store manager.  Then look next to the address bar for an icon that looks like a page torn in two halves.  If it is there, check to make sure it is grey as opposed to blue.  Grey indicates it is disabled, which is what you want it to be.  If it is already disabled, try the suggestions below.


Check for this list of SpamWare
Certain programs that can be installed on your computer can cause these libraries to be altered to versions that are incompatible with SuperManager's function calls.  Typically these programs are SpamWare programs that you probably don't even know are on your computer.  They install themselves with little or no approval from the user.  Go to the windows control panel and select the "Add or Remove Programs" or "Programs and Features" section and look for the applications below.  If you find one or more of them, select it on the list and choose "Uninstall" to remove it from your computer:

  • Adblock Plus
  • ConvertFilesForFree
  • DealCabby
  • Trend Micro Security
  • Trusteer
  • VID-Saver
  • YTD Toolbar
  • Yontoo
If after uninstalling all of these applications and rebooting your computer SuperManager still gives you these error messages, you proceed to the next step.


Try Using SuperManager's Alternative IE Integration
In some cases SuperManager will be able to correctly integrate with Yahoo by just switching the approach it uses to grab XML files.  Try this by going to "View", "Program Settings" and enabling the option "Use Alternative IE Integration".  Press "Ok" to save and close the program settings and try it again.  If it still doesn't work, switch that setting back and try the suggestions below.


Disable Delete Browsing History on Exit Setting
On at least some computers, enabling the option to delete browsing history causes Internet Explorer to stall in the background and causes problems for future instances of Internet Explorer.  To disable this feature:

  • Close SuperManager and all internet explorer windows.
  • Go to the Windows control panel and open the "Internet Options" settings
  • Go to the "General" tab and uncheck the option "Delete browsing history on exit"
  • Save and close the internet options


If none of these methods fixes the problem, please contact SuperManager support for help.
SuperManager Support
info@thesupermanager.com