What To Do When SuperManager Keeps Crashing When Opening Order Details

Started by David Johns, May 09, 2016, 04:00:21 PM

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David Johns

There are many factors that could force SuperManager to unexpectedly close.

If you use AVG Antivirus
An update to AVG antivirus that was released in May-2016 started making SuperManager close when opening the order details screen, when searching for an order or product and perhaps many other instances.  Fortunately, this can be fixed by adding SuperManager to AVG's exceptions list:

  • Open AVG's control panel.  You can do this by either (a) Double clicking on the AVG icon on your desktop if you have one, (b) Double click on the AVG icon in your system tray, or (c) Enter "AVG" in Windows 10 Cortana or Windows 8 or prior's search menu
  • Press the "Options" drop down in the top right corner of the AVG window and choose "Advanced Settings..."
  • Choose "Exceptions" from the list of settings
  • Press the "Add Exception" button
  • Choose "Application or File" from the exception type drop down
  • Press the "Browse" button and choose "C:\Program Files (x86)\SuperManager\SuperManager.exe" for the file you do NOT want to be scanned
  • Leave the checkboxes as they are by default and click "OK"
  • Press "OK" again to close the advanced settings

This should make it so AVG no longer causes problems for SuperManager.
SuperManager Support
info@thesupermanager.com