5-lines block error.

Started by jlfulcherjr, November 08, 2017, 07:31:50 AM

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jlfulcherjr

We are receiving an error message as follows:
Unable to update customer. There was an error when composing an address in "".  QuickBooks error message: There is not enough address lines to compose the address. Please rearrange the individual fields, so that they can fit in the 5-lines block.

The order is entered correctly but receiving message only on approx. 1% of orders.
We never received this error message until Supermanger update.

Has anyone a solution.
Thanks.

qbsrox

I'm getting these messages as well; when I look at the orders most are coming down from the cart with 6 lines.  At first I thought it was only International orders; but it happens on others here and there as well.  The orders come in to QuickBooks ok and since we don't ship from there the addresses seem fine.  I've not taken the time to compare every line since it's working - probably should though :-)
Rox
Certified QuickBooks Pro Advisor
www.consulting4qb.com