Search

[Nathan - AsSeenOnTVChannel.com]

Hi,

I started to run into this problem yesterday where when you charge a card it says it is an "invalid card number" do you want to process it manually even though you authorized it automatically when they purchased. This is an Internet order so I have never seen this before. The only thing I can come up with is that it is fraud as they authorized with one card and then changed the card number (not sure if they can do that) and then put in the fraud card for me to process and since I only hit sale it won't authorize again.

Can others tell me if you have experienced the same thing.

Nathan...

[Nathan - AsSeenOnTVChannel.com]

Ok. Just found the issue with the transaction. I looked at it on Yahoo and it now has a kkkk at the end. I will have to keep an eye on this to see if it's something yahoo is doing, the customer is doing or SM is doing when I go to update the transaction (we update most of our orders before processing because of our shipping method changes).

Any thoughts on what it could be?

Nathan...

[David Johns]

Nathan,

One question I have - did the authorization go through correctly?  I guess even if it did it might just be because the system that does the authorizations clips out invalid characters or clips it after 16 characters or something.  If it didn't go through right, though that would let you know that it is likely customer user error.

Thanks,
David

[Nathan - AsSeenOnTVChannel.com]

The authorization didn't go through. I will let you know if this happens again with the new release.

Nathan...