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[doberry]

I'm trying to use the option to send to Yahoo Shipment Updates  so that it will then email the customer through Yahoo. I'm getting an email about an error:

From: throw-away@store.yahoo.com

Subject: Error from tracking-update

"An error occured while parsing your message:

the message did not contain <?xml ...>

The body of your message follows below"

There is more of the message not sure if it secure info to post.

Any help with this.

[Mike Griggs]

Hello,
Please send the full email contents to info@thesupermanager.com and we will look at the emails that are being sent.

Also, please make sure you have used the exact shipment update password from your store manager.
You can follow the instructions here to get the password..
http://thesupermanager.com/forum/index.php?topic=21.0

Please make sure you have entered it correctly in the SuperManager.

Thanks and keep us updated!
Mike

[lcogan]

I am having this same issue. Was there a resolution?

[David Johns]

lcogan,

Can you please forward one of these emails to me at info@thesupermanager.com so I can see the exact error message and XML stream that SuperManager sent to Yahoo?

Thanks,
David

[lcogan]

I did see a thread on this already, and posted to it, but have not gotten a response. Support just advised the previous poster to email them the error and they would take a look at it. Was there a resolution? I'm getting the following email:

An error occured while parsing your message:

the message did not contain <?xml ...>

The body of your message follows below

------------------------------
Return-Path: <supermanager@nobleworksinc.com>
Delivered-To: tracking-update@store.yahoo.com
Received: from mail-pb0-f52.google.com (mail-pb0-f52.google.com [209.85.160.52])
   by mail101.store.mud.yahoo.com (Postfix) with ESMTP id B188F29DFC24
   for <tracking-update@store.yahoo.com>; Wed,  8 Aug 2012 15:40:17 -0700 (PDT)
Received: by pbcxa7 with SMTP id xa7so2276022pbc.11
        for <tracking-update@store.yahoo.com>; Wed, 08 Aug 2012 15:40:17 -0700 (PDT)
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=google.com; s=20120113;
        h=from:to:subject:date:message-id:mime-version:content-type:x-mailer
         -ms-tnef-correlator:x-gm-message-state;
        bh=s8LRLJ9Y6H5NzQQ23BxVh7rgNcmuZOOJBaHZcDdDL7g=;
        b=P3go7Z4V9x+l7TZSTJRTxvtV2HUlSLauj17zAdt6wZ1eXmGOzGlgjuTgZXuyX9kkJG
         AbxEz1QfGqevAaLZ+JFrmuxkGgYGGqRpikAOAdUvEQDCKWNH0+HJbc+toeTZmEvIF83L
         EzDQ7vjYigw6d4e2mx+c/UvsahEDoLzWvsnO69U2qUz0oLrTI3AMMRSMHq8wKJMn+jwn
         HdKhI7BaMmhbWgLtumGbUX5iKrs7xe62Fu8jxrp3sG++YtxP2geMWm5/tQdv5aXnD36l
         BlaD3D/oqtpEkaafjOq/xl5VsLYh5uJDmP6poKGI/NZgG+g/IBFy1Tsa+ZKcuZOs1xuY
         yOfw==
Received: by 10.66.84.6 with SMTP id u6mr3088067pay.75.1344465617314;
        Wed, 08 Aug 2012 15:40:17 -0700 (PDT)
Received: from VTS109 ([216.57.208.92])
        by mx.google.com with ESMTPS id wh7sm10773503pbc.33.2012.08.08.15..40.15
        (version=TLSv1/SSLv3 cipher=OTHER);
        Wed, 08 Aug 2012 15:40:16 -0700 (PDT)
From: "SuperManager" <supermanager@nobleworksinc.com>
To: <tracking-update@store.yahoo.com>
Subject: Tracking XML Update
Date: Wed, 8 Aug 2012 16:40:14 -0600
Message-ID: <000c01cd75b6$c7eedc30$57cc9490$@com>
MIME-Version: 1.0
Content-Type: multipart/mixed;
   boundary="----=_NextPart_000_000D_01CD7584.7D546C30"
X-Mailer: Microsoft Office Outlook 12.0
X-MS-TNEF-Correlator: 000000001BACA50B730BE041B5AFC644B4F7969344022000
X-Gm-Message-State: ALoCoQkNdn0RdAPlp0s5Uwq91FaauGELeFbsY68HJdcYlGjvyPnskh1wKY8uaVosmblD/2dWz81J

This is a multi-part message in MIME format.

------=_NextPart_000_000D_01CD7584.7D546C30
Content-Type: text/plain;
   charset="iso-8859-1"
Content-Transfer-Encoding: 7bit

<?xml version="1.0"?>
<!DOCTYPE TrackingUpdate SYSTEM
"http://store.yahoo.com/lib/vw/TrackingUpdate.dtd">
<TrackingUpdate password="xxxxxx"><YahooOrder id="yhst-94387763560218-13213"
shipped="YES" trackingNumber="9400110200793350218845"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13214" shipped="YES"
trackingNumber="9405510200882451824109"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13215" shipped="YES"
trackingNumber="9400110200829451773171"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13216" shipped="YES"
trackingNumber="9400110200830476988396"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13217" shipped="YES"
trackingNumber="9400110200883459385217"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13218" shipped="YES"
trackingNumber="9400110200829451786645"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13219" shipped="YES"
trackingNumber="9400110200793350225447"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13220" shipped="YES"
trackingNumber="9400110200881451700083"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13221" shipped="YES"
trackingNumber="9400110200883459387723"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13222" shipped="YES"
trackingNumber="9400110200881451701066"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13223" shipped="YES"
trackingNumber="9400110200830476986309"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13224" shipped="YES"
trackingNumber="9405510200882451827476"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13225" shipped="YES"
trackingNumber="9400110200829451785693"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13226" shipped="YES"
trackingNumber="9400110200830476991631"
shipper="Usps">shipped</YahooOrder><YahooOrder
id="yhst-94387763560218-13227" shipped="YES"
trackingNumber="9400110200882451842070"
shipper="Usps">shipped</YahooOrder></TrackingUpdate>

------=_NextPart_000_000D_01CD7584.7D546C30
Content-Type: application/ms-tnef;
   name="winmail.dat"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
   filename="winmail.dat"

eJ8+IhAWAQaQCAAEAAAAAAABAAEAAQeQBgAIAAAA5AQAAAAAAADoAAEIgAcAGAAAAElQTS5NaWNy
b3NvZnQgTWFpbC5Ob3RlADEIAQuAAQAhAAAAMjA4NzQ3NDIzNUQzNTY0OUE3REExMjQ2QzVCQ0RG
MjIADgcBA5AGAGgEAAARAAAAAwAmAAAAAAACAQoOAQAAABgAAAAAAAAAG6ylC3ML4EG1r8ZEtPeW
k8KAAAADABQOAQAAAAsAHw4BAAAAAgH4DwEAAAAQAAAAG6ylC3ML4EG1r8ZEtPeWkwIB+g8BAAAA
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RkM2NDRCNEY3OTY5MzQ0MDIyMDAwAAAAAAMABhDENlFnAwAHEO8HAAADABAQAAAAAAMAERABAAAA
HgAIEAEAAABlAAAAPD9YTUxWRVJTSU9OPSIxMCI/PERPQ1RZUEVUUkFDS0lOR1VQREFURVNZU1RF
TSJIVFRQOi8vU1RPUkVZQUhPT0NPTS9MSUIvVlcvVFJBQ0tJTkdVUERBVEVEVEQiPFRSQUNLSQAA
AAD1WA==

------=_NextPart_000_000D_01CD7584.7D546C30--

[David Johns]

lcogan,

Thanks for sending the full email.  I merged this back into the original post.  Are you by any chance using the "Default mail client" option for sending emails?  If so, unfortunately this option is not compatible with sending tracking updates to Yahoo.  You will have to instead have SuperManager send emails through your SMTP server.

Thanks,
David

[lcogan]

Thank you. I was using the "Default mail client" option. I unclicked that, then changed the Port and Security to match my gmail settings that I have in Outlook under the More Settings, on the Advanced tab - Outgoing Server (SMTP). It appears this resolved the issue