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[advancedmart]

Some orders in yahoo show as charged, but in SM uncharged.

I try to update from yahoo but it says they are identical but they are not.
one is charged, one shows as uncharged. In SM it will still show full amount due amount.

If you try to recharge it says it is already charged, do you want to do a manual charge,

[David Johns]

advancedmart,

Can you please send me a screenshot of the order details window opened to one such order?

Thanks,
David

[advancedmart]

Sent you the screen capture by email

[David Johns]

Thanks for sending the screenshot.  The order you sent does not show the charge transaction having taken place.  This means one of two things:

1) Yahoo did not correctly send the record of the charge transaction in the XML file
2) Yahoo has changed the format of the XML file making it incompatible

Can you send me a screenshot of the order in Yahoo and an xml file exported from yahoo for this order so I can identify the root cause?

Thanks,
David

[advancedmart]

I went back and tried again, and now it allows an update. I will contact you again if I have this problem again.