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[Brian]

I logged into my comptuer this morning, and supermanager is comlpetely blank.  No SMG file on my computer, no backup files.  No evidence that I ever setup supermanager or downloaded any orders at all.  All of the work I have put into setting up this program appears to have completely disappeared without any explanation. 

Please help.

Brian

[David Johns]

Brian,

Have you tried searching your entire hard drive for *.smg and *.sbk files?

Thanks,
David

[Brian]

There are no SMG or SBK files anywhere on my hard drive.

There have been no recent issues with the computer, and nothing else is missing except the supermanager files.

[Brian]

Any ideas guys?

Brian

[David Johns]

Brian,

SuperManager would not delete the file.  It never deletes your smg files at all.  Each time you save your database it creates a temp file and if the save is successful it moves the temp file to overwrite the previously saved smg file.  Then it makes a copy of that file as your sbk file.  Just to be clear, did you follow the following steps to search for smg and sbk files?:

1. Go in windows to "Start" | "Search"
2. If you have windows desktop search installed  scroll to the bottom of the search form and choose "Click here to use Search Companion"
3. When asked "What do you want to search for" choose "All files and folders"
4. Enter ".sgm" (without quotes) in the box "All or part of the filename:"
5. Under "Look in" make sure "Local Hard Drives" is selected.
6. Click "Search"

You can repeat the same above steps for .sbk files.

If that does not return any results the only other thing I can suggest is to look in the folder that used to have your SuperManager database in it.  Are there any files with names like sm???.tmp (for example sm2F8.tmp)?  If so, find the one saved most recently and rename this file temp.smg and try opening it, it may contain some or all of your data.

As for how this got lost - do you have a background backup process that could have failed or other users that could have inadvertently deleted the files?

Thanks,
David

[Brian]

yes, that is what I did.  There is no smg or sbk files on the hard drive, and no tmp files in the supermanager folder. 

There are no other users of this computer. 

[Brian]

Hello?

4 days now with a completely down system - can I please get some ?

Brian

[Brian]

5 days down now with no response for the past 3 days.

[Brian]

Why is my question being ignored?

[Mike Griggs]

Hello Brian,
I have sent you a response by email about this post.

Thanks!
Mike