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SuperManager freezes while downloading orders

Started by mbcarr1975, October 17, 2011, 12:59:39 PM

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mbcarr1975

My SM program freezes each time I try to upload orders...or do anything for that matter. That is not the fix. We are dead in the water...cannot import orders to process and cannot ship.

Help!
Michele
Top Notch Gift Shop.com

mbcarr1975

#1
SM has completely crashed. I cannot even get the program to start up. It is hung with a "Not Responding" error. I can't even get to the point of importing manually or processing the orders that are currently in the dstabase. I have tried re-booting my computer 3 times now with no success.
Michele
Top Notch Gift Shop.com

mbcarr1975

#2
How can I go about repairing my SM program? It is acting like it is corrupted....
Michele
Top Notch Gift Shop.com

David Johns

#3
Michele,

Since you have an active support contract I'll contact you outside the forum to help you resolve this.

Thanks,
David
SuperManager Support
info@thesupermanager.com

David Johns

To follow-up on what the problem ended up being:

SuperManager was freezing while it was simultaneously importing products and orders from 4 stores.  We are looking into this issue, but if you experience this problem, you may need to disable automatic product updates.

Thanks,
David
SuperManager Support
info@thesupermanager.com