SuperManager User Forum

Hi,

We are seeing an increase in the quantity / frequency of rejected Addresses during our export of Addresses from SuperManager to Dazzle.

Per our Order Processor:
"When exporting via xml exchange to dazzle,  I have been getting rejected addresses that will not print labels. Dazzle gets stuck like the address is no good and I need to click cancel in dazzle to get it to do the other labels. Then it will send back via xml that it was rejected, but no reason why.

When I manually copy the address and paste in dazzle, the address almost always prints fine, which means it is the same address I was exporting that it rejected, but now seems to be accepting. It was only happening every once in a while, but is now happening daily and today I had 3 rejected. "

I do have the 3 order numbers from today that he indicated were rejected - but these were able to be manually entered into Dazzle without error.     Any high-level thoughts?   Or, if you need specific details on the addresses, please let me know.

Thanks!
Jeff

Jeff,

Sorry you are facing this issue.  The first thing that comes to mind is if it has something to do with the addresses themselves or if it is just a hiccup in Dazzle's connection to the Endicia server.  Have you ever tried to export an order that fails a second time just to make sure the issue repeats itself for a given order that fails?  The other thing that comes to mind is if this is happening for orders of one ship method or some other thing they may have in common.

Thanks,
David

Hi David,

I had our order processor do as you suggested...     He took just one order that had failed during the Dazzle interface and only resent that 1 order.

The Address still failed during the 2nd "individual order" attempt.

So far, what I have seen is that all of these failures are tied to our 1st Class Mail shipping method  (although, we typically have the majority of orders with this shipping method process correctly).

When manually cutting / pasting the above order/address into Dazzle;  Dazzle accepted the address.   Although, Dazzle did change the zipcode from a 5 digit zipcode to a 9 digit zipcode.    This was the only change that Dazzle made to the address.

Would you have any additional thoughts or recommendations on how I should proceed?  (Or, are you familiar with anyone else having this issue).     I would think that the same address correction that Dazzle made when we manually cut / paste the address into Dazzle could also be done when they receive the data via an XML file....    or is that not necessarily true?

Regards,
Jeff

Jeff,

You shouldn't have to do this because, as you said, the XML import should run through the same address verification as when you manually enter the address, but, let's try this...

Take one of those rejected shipments and right click on it in SuperManager and choose "Shipments", "Verify Addresses".  I'm just curious if it will export after doing that.

Thanks,
David

Hi David,

I was told that when doing this, Dazzle accepted the order / address.

Jeff,

Ok - so that confirms it is a problem with address verification in Dazzle.  Next time you have this issue, before using SuperManager's address verification, please export the order as an XML file by right clicking and choosing "Export", "Orders XML" and send that to me so I can see if I can repeat this issue and if there is anything we can do about it on the SuperManager side.

Thanks,
David

Hi David,

I sent an XML file to info@   this morning.

Regards,
Jeff

Jeff,

I got the orders you emailed to me.  I  you have "1st Class Mail (5 to 10 days)" mapped to "First Class Mail" for "XML Exchange - DAZzle/Endicia"?  Also, which template are you using for this ship method?  If you want to send me a screenshot similar to the one I've attached that would be a big help and would answer all those questions.

Thanks,
David

Hi David,

Image attached.   Let me know if we have something set up incorrectly.

Thanks!

Jeff,

Can you please tell me what layout template you have it using?

Thanks,
David

Hi David,

Would you let me know where I would find that information.

Thanks!

Jeff,

Sorry about that.  Just go back to the screen you took the screenshot of and select "XML Exchange - Dazzle/Endicia" and it will be shown the field at the bottom of that screen.

Thanks,
David

Jeff,

Please send me that layout setting when you get a chance.  I thought of one more thing for you to check too.  In dazzle go to "Layout", "Delivery Address" and make sure the circled setting is checked.

Thanks,
David

Hi David,

I do not believe anything is mapped.   The bottom layout is blank (in which I believe it is mapped to the default).

I've attached an image.   (I'll respond to the Dazzle Layout Question in a separate response).

In Regards to Dazzle>>Layout>>Delivery Address

My Order Processor cannot find where the "layout" component is within Dazzle.   He sent me a screen shot of his Dazzle GUI -  and I'm not sure if he is looking in the correct application.

What he sent me was an image of "DAZzle Designer - Quick Print" screen.   And from here, I'm not seeing anything tied to program set-up or an explicit "Layout" menu.     Sorry to make this so challenging...   

Should the "Layout" be located on the Menu Bar, Tool Bar, or is it a clickable button located somewhere within the Application?

Thanks!

Jeff,

Sorry about that.  You have to switch to the "Design" tab in order for the layout menu to show up.

Thanks,
David

Hi David,

Thanks!  I have verified that we already have the "Verify Address" check-box clicked.

Regards,
Jeff

Jeff,

I found more settings.  I thought there would be more, but I couldn't find them earlier today.  Please also go into Dazzle and choose "File", "Preferences".  Then select the "Address Verification" tab and press the "Advanced" button.  Attach a screenshot or at least verify that your settings are exactly like these:

The posted image matches our settings.

Jeff,

Okay, last bit of info I need.  Please open Dazzle and go to the "Layout" tab.  Then tell me what appears in the title bar of the dazzle window.  For example, for me it shows "DAZzle designer - Avery 5168 Label".  Then go to "File" and tell me all the layouts that are listed at the bottom of the file menu.  For me it has layouts 1 - 6 that I have used most recently listed.

Thanks,
David

Title Bar:   Dazzle Designer - priority mail shipping label

Files listed:
- priority mail shipping label
- large priority mail international shipping label
- com10
- anniver
- birthday
- dazzle

all are preceded by:
c:\users\public\documents\endicia\dazzle\

Jeff,

I'm not sure what is going on.  You may need to contact Dazzle support.  I got the following results.

Thanks!

I'll have our order processor contact Dazzle to see if they can find anything from there end.   If there are any "ah-ha's!" ....    I'll let you know.

Thanks for the !
Regards,
Jeff

Hi David,

Our Endicia / Dazzle contact indicated that some of our Orders are coming over as a "letter", whereas I believe we have the ShipMethod set up as "package".

It is odd....    we have mutliple orders shipping via the same ship-method, but Dazzle indicates the ones with errors are being received by Dazzle as "letters", not packages (although some are passed correct as packages).

Does this tidbit of info  at all as to where we can further research?

jabrein,

That may help us figure out what is going on.  Please go to "View", "Store Settings" and select the "Custom Fields" tab, then the "Package Types" tab.  Double click on each one and make sure that under "XML Exchange - Dazzle" that they are mapped to the appropriate value.

Thanks,
David

Hi David,

My apologies, I didn't receive an email alert that a post was made on the forum for this topic - so I'm just following up now.

It appears all of our Package Types are set up correctly.

Here's some additional information.   When we submit our XML to Dazzle for USPS (packages) - we experience a failure rate anywhere between 25% to 50%.   In all instances Dazzle displays that what they received is a "letter"  (although we have confirmed it is not mapped in SM as such).    The odd part is that if we then highlight all of the failed orders in SuperManager, and then resend the XML to Dazzle without making any changes....    it accepts all the addresses with the correct package type.

This is a workaround, but I'm still hoping to resolve the error.  (Still not sure where the error occurs....    SM or Dazzle).   Each time we experience a failed address, USPS response still prints out a blank label....   which does have a "Cost" to each error.

Not sure if you may have heard of a similar issue in the past, but thought I should share.

Thanks!

Jeff,

The next step is to figure out if Dazzle or SuperManager is erroneously switching the package type to letter.  Next time you have a failure like this, do this immediately after it occurs:

• In SuperManager, go to "View", "Program Settings...", click on the "XML Exchange Formats" tab and select "Dazzle/Endicia" from the list.
• Look at the path given under "Dazzle import file" and navigate to the folder containing this file.  For example, in my case this is "C:\Users\Public\Documents\Endicia\DAZzle\xml\" so I open windows explorer (file viewer) and go to that folder.
• In windows explorer switch the view to "Details" so you can see the modified date for all the files in that folder
• Find the most recent .BAK file and attach that to an email and send it to me

This file will tell me exactly what instructions SuperManager gave Dazzle and from there we can trace it back to why this is happening.

Thanks,
David

Hi David,

I sent the file directly to your email address.

Thanks!

Jeff,

So in the Dazzle log does this show up as LETTER?  The input file specifies:
<PackageType>RECTPARCEL</PackageType>

So if it is trying to make it a LETTER package type, Dazzle is messing it up somehow.

Thanks,
David

Sorry I never replied....   but yes, Dazzle is marking it as "LETTER".    We've opened a ticket with Dazzle several weeks ago.   (Doesn't seem to be a priority on their end)  :(

Hi,

Our User had a conference call with Dazzle today.   Dazzle (who has a copy of our output Dazzle XML file), would also like a copy of the XML file they send back to us.

I'm  this should be easy to do, but I'd appreciate it if you could quickly shoot me a "how to".     Right now, I believe I go into Supermanager>>View>>Program Settings>>XML Exchange      Select: Dazzle, and that you provide the file name that I search for.   Is that correct?   

Does the system retain the imported file (or does that require us to change a setting)?

Thanks in advance.

Another update - that I felt I should share in case anyone has a similar issue and finds this thread.

Our Tech Contact from Dazzle changed one of our settings within the Dial-A-Zip function yesterday and we are no longer having this error.   I'll see if I can get specifics to "edit" onto this specific post.

That would be great!  Please do share.