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SuperManager User Forum

Main Category => General => Topic started by: bobbininc on February 23, 2018, 11:55:15 AM

Title: Luminate/Yahoo/Aabaco error when charging
Post by: bobbininc on February 23, 2018, 11:55:15 AM
Although we successfully charged some of our orders earlier today, now every attempt results in a Luminate error: "Luminate returned error message 'This operation is not permitted' ". See attached screen shot.
Title: Re: Luminate/Yahoo/Aabaco error when charging
Post by: bobbininc on February 23, 2018, 12:40:11 PM
Further to this - I can do an update to the shipment status for my orders, it appears that only the order charge is affected.
Title: Re: Luminate/Yahoo/Aabaco error when charging
Post by: bobbininc on February 23, 2018, 01:05:20 PM
Further testing, it is only customers who paid via PayPal that are affected. I can capture funds for Paypal transactions in the Yahoo Store interface.
Title: Re: Luminate/Yahoo/Aabaco error when charging
Post by: David Johns on February 23, 2018, 05:45:31 PM
Do you use PayPal for your merchant account?  What do you have defined as your "Make manual transactions through" setting for this store in your store settings?

Thanks,
David
Title: Re: Luminate/Yahoo/Aabaco error when charging
Post by: bobbininc on February 24, 2018, 12:31:34 PM
We do use Paypal as our merchant account. Whatever the problem was, it has been resolved, I can charge orders now.
Title: Re: Luminate/Yahoo/Aabaco error when charging
Post by: shakyshook on March 21, 2018, 10:54:34 AM
I still have these issues of not being to change orders in Yahoo, anybody have any other ideas?
Title: Re: Luminate/Yahoo/Aabaco error when charging
Post by: David Johns on March 22, 2018, 06:56:14 PM
Are you using PayPal as your merchant account too?  Does it always happen or just intermittently?

Thanks,
David
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