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Just found my answer in a different thread: http://www.thesupermanager.com/forum/index.php?topic=362.0

Disabling that option in IE for Windows 7 has now fixed the printing problem and remedies the issue with XML export.

I didn't find that thread until I posted. Oh well, hope this helps anyone else with the same problems.

I recently upgrade to Windows 7 (Ultimate). After reinstalling SuperManager, I get a consistent lock up after trying to print any orders. When I print, it opens a IE window  with the orders instead of opening a print dialog window like its set to. After IE opens, SuperManager stops responding.

Strangely enough, when I run the program as Administrator, it works fine. The menu bar text in SM gets pixelated, but still works. That's not a really a problem, just aesthetics.

However, when running as Administrator, SM and QB Pro 2009 will not work together. It says the QB runtime is not installed. I've already uninstalled and reinstalled QB along with the programs needed to XML export to QB as you've mentioned in a different thread. Right now, it only works when I'm not running SM as Administrator.

I've tried turning XP SP3 compatibility on/off as well. Neither of those will allow me to XML export to QB.

Lastly, I've been getting this message from time to time: "Unable to load XML file. Invalid at the top level of the document."

This message appears when I'm verifying addresses. As far as I can tell it happens randomly.
(UPDATE: Version 1.4.0.1 has fixed this problem for me)

I was using XP SP3 before and never had these problems. V 1.4.0.1 still has these issues.

Please let me know if these will be patched or if there is just some kind of set up/setting error on my end. I'm still able to perform all my necessary tasks. But it's just a little more cumbersome with turning Administrator rights on and off.

Thanks.

I currently have 5600+ orders in my SM. I archived it once before, but I would really like to keep all orders within the same file for history purposes when looking at individual orders as most people are repeat customers.

Currently, it takes about 3-4 seconds for the "all" window to display the orders. I know there's a setting to only view last 1000 or some other number.

My question is how large do you recommend the file to be before I notice significant performance drop or instability? Thanks.

PS. Thank you for taking care fo the XML problem so quickly.

I've just emailed you a copy of our XML. If you don't get it please post again and I'll send another. Thanks.

I found the problem. I have "&" in some of the description fields since it auto-filled the items for customs information. I edited those and the invalid chars from phone numbers and it updated fine.

I'm also setting "Export customs information for:" to "No Shipments".

Would still like to see a fix for invalid characters of the phone number field though.

Thanks.

Just the XML file or do you need the company file too? Also, do you want the modified or unmodified version of the XML?

A problem that we've been experiencing for quite some time now. My fix was to manually export the Dazzle XML, edit the phone number fields for white space or parentheses and reimport into SM manually.

Before the most recent update (I updated today) it said "An invalid character was found." Now it gives me the whitespace message as shown in the title of this post.

I've already checked the phone numbers and no invalid characters are in any of the entries. I've also tried re-saving the file under UTF-8 encoding and still no luck. Any ideas?

I've been using the "Enter Shipping Weight" function to ship our orders. After I key in all the weights, I right click all the selected orders and do an XML exchange.

We ship with First Class, Parcel Post, Priority Mail, and UPS.

In the beginning, I would key in the weights for First Class in ounces, and then the weights for all other methods in pounds. The labels printed with no problem. However, I tried to speed up the process by keying in all dazzle shipments at the same time and now Parcel Post and Priority Mail always reads the weights in ounces even when I'm only processing Parcel Post or Priority Mail.

Is there a setting somewhere either in SM or in Dazzle to change this? I have not found anything yet and have been stuck keying in everything in ounces. The weight in pounds still works for UPS.

Thanks.

I've been trying to import a CSV file with our item costs to the product_averageCost field.

I've imported other fields with no problems, so I'm pretty confident I'm setting it up as it should be.

I have my import settings as:
Format: Products
product_code,product_averageCost
ERROR: unrecognized field "product_averageCost"

I've also tried:
Format: Products
product_code,item_cost/variant_cost/item_product_cost (backslash are different variables i tried)
ERROR: unrecognized fields again

Format: Product Variants
product_code,variant_name,variant_cost/product_averageCost
ERROR: unrecognized field for product_averageCost. "variant_cost" allows the import to complete, but shows that each record was unchanged.

I've searched the forum and found the variant_cost variable, but that doesn't seem to work and is also not listed in the user's manual.

We have over 1500 products and it would be ridiculous to key in the cost by hand. This is the one of the last things I need to figure out before we commit to purchase this program.

Thanks in advance!