Vendor PO emails are not being received if the contain attachments. When testing this, it appears that emails without attachments get through, but when we attach our packing slip, they do not.
This started happening about 2 weeks ago. At first I though it was just 1-2 vendors,, but it is now most of them. It appears to be an issue for vendors using MS Outlook.
I am wondering if a Windows update might have affected that way the SM emails are being handled?
Michele,
As we discussed over the phone, it seems one possible cause could be some Office 365 security settings that you need to adjust. I found a forum article talking about some SPF settings that you might need to adjust. Here it is:
https://community.office365.com/en-us/f/148/t/228237
Also, here is another article I found explaining what SPF records are:
http://blog.bananatag.com/2014/05/23/spf-records-and-why-theyre-important/
I hope that helps. Please post back with any findings.
Thanks!
David