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Messages - David Johns

#16
John,

I just released beta version 2.0.5.1, which will send that detail to Amazon. Please give it a try and confirm that it works.

Thanks,
David
#17
Lori,

When you go back to the page does it ever show the payment number for these orders or does it continue to just show "Amazon Payments Number Temporarily Unavailable". SuperManager is just looking for that number to be there and if it's not, it doesn't read through the merchant comments to find it. It must be caused by a glitch on Yahoo's side. In cases like this, it would be nice if Yahoo would check back to see if it can ever retrieve the number later, but it may not do that.

Thanks,
David
#18
QuickBooks / Re: Google Shopping
November 14, 2019, 08:23:53 AM
Lori,

Glad you got it figured out. Some platforms, including Google, don't use order numbering that SuperManager can support. On those platforms SuperManager puts the native order number in the "Alt ID" field. You can see this on the order details screen at the bottom right corner of the screen on the "Other" tab. You can also add this to the main order list by selecting "View", "Customize Columns...".

Thanks so much,
David
#19
QuickBooks / Re: Google Shopping
November 07, 2019, 09:39:56 AM
Lori,

I'm happy to say that the future is now! We have that in our most recent beta version. If our user tracking system is correct, you likely already have that beta version installed.

Thanks,
David
#20
General / Re: WinInet error 12002
October 24, 2019, 02:18:10 PM
Ed,

We just heard from another customer that they received confirmation that the Yahoo order management APIs are currently down. I haven't seen these types of outages last more than a day. Hopefully that will be the case here.

Thanks,
David
#21
General / Re: WinInet error 12002
October 24, 2019, 01:27:58 PM
Ed,

Sorry, we are experiencing server issues at the moment, making the check for updates function not work properly. We're working with our hosting company on that.

As for the WinInet error, that sounds like a Yahoo API server issue. Is it still giving you that problem?

Thanks,
David
#22
Installation / Re: Download software to re-install
October 15, 2019, 08:08:21 AM
Steve,

I beleive I already helped you offline with this. These kinds of requests need to be handled one-on-one so we can keep individual licenses confidential. Please email us at info@thesupermanager.com if you are still having an issue.

Thanks so much,
David
#23
Sorry for not posting back sooner. Things like this are very computer environment specific. I'll have to remote in and take a look at it with you. Please contact us at info@thesupermanager.com with times that you would be available.

Thanks so much,
David
#24
For posterity sake, I wanted to document our findings as a reply. To get SuperManager to sync to the real-time inventory server we had to have an order in the SuperManager. To get an order in the SuperManager, the first time we downloaded orders from your Yahoo stores, we had to enter From "485" To "485" in the "Get Orders..." prompt. For some reason it didn't work trying to get orders From "first" To "last".

Thanks,
David
#25
Sorry. That script had the "Test" in the nav bar as a placeholder and a phony url that it went to. Apparently we hadn't ever gone back and finished it. I've fixed it now.

Thanks,
David
#26
General / Re: Update Error
September 28, 2018, 10:49:58 AM
Sorry about that. We recently modified SuperManager to automatically grant license to versions up through 2.9.9.9, where originally they were only through 1.9.9.9. The unfortunate downside is that we have to update our records for each user to allow updates to occur after the change. I've fixed your account. Others with the same problem, please post a reply or send us an email.

Thanks,
David
#27
Steve,

Please update to the latest beta version and give it a try.

Thanks,
David
#28
Steve,

It looks like currently USG is not supported.  Do you have a list of any other SurePost ship classes you need or is that the only one?

Thanks,
David
#29
The place where you added the additional ship services is only for the text export to UPS WorldShip.  The XML ship services are hard coded into SuperManager.  Please make sure you are on the latest release of SuperManager, then there should be a "First Class Mail", "Priority Mail" and three Mail Innovations options at the bottom of the list of service classes for UPS WorldShip XML Exchange.

Thanks,
David
#30
Other Software / Re: Error Downloading Orders....
June 06, 2018, 07:05:50 PM
Norman,

I took another look at it and think I figured out what could be causing this.  SparkPay's server returns a "Retry After" header that SuperManager was using to calculate how long it needed to wait.  We noticed in some of our testing that sometimes the date returned by the server and the "Retry After" headers were on different clocks.  We thought we had a robust way to get around this issue.  I made an adjustment that I think will solve the problem.  Please update to 1.9.9.7 and let us know how it works out for you.

Thanks,
David