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Even though the insurance box is checked and an insurance value is entered for the shipment in SM, the information is not passing on to Dazzle through the XML exchange function.  The USPS labels print with the postage, and the delivery confirmation, but not the insurance...

Thanks David!

This has happened several times before. Our entire list/database of suppliers is blank/gone...and all of our Purchase Orders have also disappeared.

I cannot remember how this was addressed in the past. Would you please post the instructions here?

We are having consistent issues with logging into our Yahoo stores to get orders ever since Yahoo did their last maintenance. I have updated SM to the latest version, but the problem remains.

We are having to shut SM down and restart it multiple times throughout the day.  I am not sure if it has to do with the Yahoo maintenance or what was done in the last SM update to change the way SM logs into Yahoo, but it is not working well...

We have had a problem with our smtofedex text document just disappearing from our SM folder. So much of a problem that I just created a copy of the document on the computer desktop so we could easy copy and paste it back into the folder where it belongs instead of having to re-create it from scratch.

Up to today, I could not figure out why this was happening.

Today I found the common thread...

If you accidentally export an order to Fedex that contains an incompatible shipping method (such as USPS Priority Mail), SM gives you a warning error box and tells you to remove the "offending" order and export again. However it also DELETES the text file at the same time!

I am unable to save my SM file starting on startup this morning. I cannot download or process orders cannot be saved.

I have tried restarting the program...  What can I do to fix this?

Okay. I have updated the software. I will let you know what happens...

This just started today...

We are no longer able to authorize/charge credit cards through the Yahoo Merchant accounts. We get an error pop-up that says "Unknown error authorizing orders."

It seems that the latest batch of "upgrades" at Yahoo has really destabilized the SM interface.

Obviously we need to be able to porcess charges so our cash flow is not compromised.

David-

My SMG file and the set files reside on a separate connected harddrive. SM pulls from the same data as it did when it was on the old computer. Those files did not move.

I can't figure out why SM is not printing directly to the printer any longer. The  program setting does not require a preview. It should just print like before. Instead, everytime I go to print a report, the repoort is creagted in the IE browser and we have to print it from there...

I will check out the "freezing issue" with the link provided and get back to you.

Thanks for your . This computer instgallation has been maddening.

I am having problems using SM on my new Windsows 7 computer.

It appears that many of our program settings did not carry over to the new copmputer...

When we get a new order from Yahopo, the order is supposed to print out on the default printer. I have changed the settings to print to default printer.

It doesn't do that however, when we get a new order the system creates an html document in the browser. YOu then have to go to the browser to print the document and then SM freezes up nad has to be restarted.  Can you help me with this? I need to be up and running for business tomorrow AM.

We are installing new compujters this weekend at the warehouse and having trouble getting SM installed.

The application will install on my new computer, but it will not acceot my License name or key. The splash window with the license info just "blinks" when I clicnk on OK, but it does not accept the info...

How can I resolve this?

Thanks David.

The new SM update took care of the status change issue. I will know about the "credit card error box" tonight when I close. i will let you now.

Thanks for all your help. I can't even imagine what it must be like for 3rd Party developers to have to make changes on the fly when Yahoo makes their "updates"!

-Michele

David -

We DO rightclick to change the status of the order. It is no longer working properly. As of yesterday when we attempt to change a status to "sent to DropShipper we now get a message that says:

"You have requested to change order ###### status to not shipped, however all shipments are currently marked as shipped. Choose 'OK' to set all shipments to not shipped or 'Cancel' to leave the status as is."

This is new...as of yesterday.

Why would the system think this new order is marked as shipped.? It does not show as shipped in the shipment box, nor has anything been done to the order other than to open it and send an email to our vendor.

We are also getting the same credit card warning message as ddc and jabrein. We had to process each payment one by one tonight when closing for the day. That is a pain...

We have set our Yahoo access to "Credit Card" processor and the credit card information still comes over to SM masked.

We are also having another new problem. When we place an order with one of our drop shippers we go in and changed the order status to "Sent to Dropshipper". We are now getting an error message telling us that we cannot change the status becasue "all orders are marked as shipped". The are NOT marked as shipped. This is a new bug...

Update: I located my license key and tried re-downloading the program and installing. Still had the same error message.

Tried uninstalling the entore program and then reinstalling. Same error message.