Search

Thanks David,

It worked!

Hi David,

I tried what you suggested (updated newest version and followed instructions), but I get this error message when I click on Get New Orders. See attachment.

I am experiencing the same issue.

Hi David,

I downloaded the beta version you mentioned and problem solved!

thank you,

jeremy

Hi David,

Do you have an update regarding my reply?

Hi David,

The "On order save prompt to update to Store Manager" was already set to "on Status Change".

There is no status message that appears when I change the status (this goes for OPEN, ON HOLD, CANCELED, RETURNED) .  The icon simply changes, but nothing happens.  It doesn't appear to be connecting to the yahoo store.

I am able to charge orders, which is nearly instant now, but this is about all that seems to work properly.

Jeremy

I currently have version 1.7.8 installed.  Since the upgrade, the SM no longer connects to my Yahoo store when I click either on CANCEL, ON HOLD or RETURN when updating the status.  In the past, when I clicked to update the status from SM, it would communicate to my yahoo store and update my orders to either Cancel, On Hold or Return. 

In the store settings, the store type is set to: YAHOO API. I also included the Token from my store.

Please help troubleshoot this issue.

I downloaded the software, installed it on my computer, however the issue I am running into is when I enter my account name and license number into the dialog box that pops up and hit OKAY, nothing happens.   I keep hitting okay, but again, the box just stays open and nothing happens until I hit cancel, which takes me to the generic SM program.

What could be the problem or issues?  Solutions?

Thanks David. I got it to work.  I think I needed to simply restart my computer.

For some reason the SM appears to have stopped connecting to my Yahoo Store to download or even charge orders the last 2 days. The last time the program downloaded new orders was February 18, 2014.  I have version 1.6.4.0.

When I click on GET NEW ORDERS, I see the status bar stating, "Logging in to DiscountDressShop.com store manager to download orders..." but nothing happens.  When I click on OPEN STORE MANAGER, nothing seems to happen.  I have not changed or modified anything.

I need help quickly as I have many new orders to download and charge.

Latest update:

Ignore the previous post about trouble importing the smx file you gave to me.

What I tried doing was downloading the link you provided in your earlier post and then importing that file into SM.  A dialog box popped up asking me to replace the file which I said yes.

However after importing the file you provided, I attempted to import the CSV file from stamps.com into SM, but I still receive the same error message as in my first post.

Jeremy

Hi David,

That's weird, but I was logged in, which is the only way I can post something in the forum.

Anyhow, I received the file you sent to me and followed the directions you posted, however I received an error box message (-2060) when I attempted to import the file.  See attachment.

One good piece of news is that I am able to see the link you posted near your name.  Weird, but I can see it now for some reason.

Now what?

Hi David,

I've check in 3 browsers (Firefox, Chrome, IE), but do not see a link attachment above the words, "Thanks David" or anywhere around your signature for that matter.

Can you email it to me?  info@discountdressshop.com or repost it again?

Hi David,

I may have missed it, but was there an attachment or link I can download the file you mentioned to me?

Jeremy

Hi David,

Attached is the CSV I exported from Stamps.com

Jeremy