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Is it safe to upgrade to Windows 10 when using the Supermanager?
is IE even available on windows 10?

The SuperManager does work well over a network but there are some limitations when working in a multi-user environment.  Unfortunately, only 1 computer can have read/write access at a time so this presents some problems when multiple sales people need to take orders from multiple locations at the same time.

Here's a quick solution that can help you enter orders on multiple computers to post back to the main database

• In the main database, click "View", "Store Settings..." and then click the "Order Automation" tab.
• Identify a folder on your computer that is shared over the network and click "Browse" next to the "Monitor Directory" text box and then select your folder/directory that is shared over the network.
• On any of the other computers, you can simply open the main SuperManager file as read only or any SuperManager file with a similar set of products and create your manual order.
• Next, on the other computer, you would right click on the new order in the manual order list and select "Export", "Orders XML Next Manual"* and save this particular file in the shared network directory on the main computer that you specified in Step 2 above.
• The SuperManager will import the new "Next Manual" order on the main computer/ main database for processing.

*"Export->Orders XML Next Manual feature is available in version 1.4.3.3 so you will need to update your SuperManager installation to use this feature.

We apologize for any inconvenience if you are seeing this error message..

"Unable to Sign into Yahoo! If the problem persists contact SuperWare"

Yahoo! has recently changed their login pages and we are making the necessary changes in our software.

Here is a temporary fix if you happen to come across this problem..

1. In the SuperManager, click the "Open Store Manager" button
2. Once the SuperManager has opened your Yahoo! Store Manager, click the "Orders" link
3. Enter your Yahoo! Password when prompted
4. Next, enter your Yahoo! security key when prompted
5. Click "Get new orders" in the SuperManager and the SuperManager will now be able to access your orders

If you receive this error message again just follow the steps above.

We will send out a notification when a fix has been rolled out to the latest version.

Mike

If you would like to set all new orders to "Non-Residential" as they are downloaded then you need to create a Hidden variable in your Yahoo! Checkout Manager settings to do this.  Customers will not see this variable during order checkout if you follow the steps below.

Steps to create a Hidden Variable, "Residential", in your Yahoo! Checkout Manager.
1. Login into your Yahoo! Store Manager and click "Checkout Manager" under Order Settings
2. Next, Click "Page Configuration"
3. Click the Blue Tab to edit the Page Configuration of the page where the customer enters their shipping information
4. Next, Scroll down the page to the "Page Sections" area and select the "Shipping Information" Field at the top of the Tree List
5. Next, scroll to the bottom of the section and click "Add"
6. Enter the following settings on the first page and then click "Next"
   a. Field Display Name:  Residential
   b. Field Name Visibility: Do not display
   c.  Field Type:  Hidden
7. Next, enter the following settings and then click "Finish"
   a. Field ID: Residential
   b. Field Value: NO
8. Next, click "Save" on the Page Configuration page
9. Then click "Store Manager"
10. Next, click "Publish Store Settings" and then click "Publish" to finalize the changes.

New orders placed after these changes which are downloaded into the SuperManager should be set to Non-Residential.

Let us know if this works for you..

SuperManager Customer Support

[Setup the export format]

To export order items to a text file for data processing please do the following

Setup the export format

1. In the SuperManager click "View->Program Settings" and then click the "Export formats" tab
2. Click "Add" and then enter a name for the export format..  "Item Export"
3. Select the following settings for the export format
    a. This format exports: "Orders"
    b. File header: Checked
4. Enter the following text in both text boxes..

Code Select Expand

order_date,order_id,ship_first_name ship_last_name,item_quantity,item_price,item_code,item_description,item_option_choices

5. Click "OK" to close the window.


Export order items to text file

1. Select the orders in the order list that you would like to export products for.
2. Right click on the selected orders and select "Export->Item Export"
3. Save the file to your computer with a .txt extension
4. Import the file into excel for data processing.

Here's a few points to help you get Dazzle and your Zebra Printer running on Vista..

1. Download the Zebra LP2844 Vista driver from Zebra
ZebraDesigner Driver for LP2844 for Vista

2. Go to "Printers" in Control Panel in Vista and Right Click "Properties" on the Zebra LP2844.  Click through the tabs until you find the information where you can add your own "Film Stock" or something similar.  Click "Add" and create a new film stock or print roll which is 4" wide by 6" thick.  Be sure to give it a name, e.g. Zebra 4"X6".

3. In Dazzle, click "File->Printer Setup" and then select the Zebra printer from the list.  Select your "Zebra 4"X6"" under the "Printer Paper Size" dropdown.

This should now allow you to print postage on your Zebra printer through Dazzle on Vista.

Good luck!
Mike

[Create Package Type in the SuperManager]

Packaging Types have been created to support the new USPS Rates which have been made effective on May 14th 2007.  The SuperManager has been updated to support the new packaging types on USPS as well as further integration with packaging types for other shipping carriers (UPS, FedEx, etc.).

These instructions apply to the SuperManager Full version 1186 and forward.

Packaging types are used by the carriers to specify different methods of packaging that you might use to ship with the carrier (e.g. UPS Express Box, FedEx Envelope, USPS Rectangular Parcel, etc.)  The SuperManager has been updated to allow you to create your own "Package Type" that you would apply to all of the different carriers.  

For example, if you use your own box ("Your Packaging") with USPS, UPS and FedEx then you would create your own Package Type in the Supermanager, e.g. "My Boxes", and then "Map" that Package Type to the appropriate Carrier Packaging types and Shipping Methods.  Follow the instructions below.

Create Package Type in the SuperManager:
1. Open the SuperManager and click "View->Store Settings"
2. Click the "Custom Fields" tab and then click the "Package Types" tab.
3. Click "Add" and enter a name for your Package Type (e.g. "My Box) and click "OK"
4. Double click on your new Package Type in the list
5. Click on the appropriate Carrier/Export in the middle list
6. Then select the matching Carrier Packing Type in the drop down
7. Repeat steps 5 and 6 for each Carrier/Export that you use
8. Click "OK" to close the Package Type dialog

Apply new Package Type Defaults to Ship Methods:
1. In the "Store Settings" dialog, Click the "Custom Fields" tab if not already selected
2. Click the "Ship Methods" tab
3. Double click on a Ship Method in the list
4. Select the appropriate "Default Packaging" that you created above (e.g. "My Box)
5. Click "OK" to close the Ship Map Dialog
6. Repeat steps 3-5 to set the default packaging type for each of your ship methods.
7. Click "OK" to close the Store Settings dialog and then click "File->Save" to save your changes.

Now you are prepared to export orders to your shipping programs.

If needed, you can also change the Package Type for individual shipments by accessing the Shipment Details Dialog:
1. From the order list, Right click on an order and select "Shipments->Enter Weights"
2. From the order details window, double click on the shipment in the shipment tree on the right hand side of the window.

If you have any questions about this FAQ please email support at info@thesupermanager.com

Thanks!
SuperWare Customer Support

[What If I Don't Feel Comfortable Disabling Protected Mode?]

If you are having problems trying to print reports then you may need to disable protected mode in Internet Explorer.

What If I Don't Feel Comfortable Disabling Protected Mode?
Obviously Microsoft put protect mode in place for a reason.  They do not fully document all the protection offered to users by leaving protected mode enabled because they don't want to tell hackers what it does or help them identify potential loopholes.  If you feel uncomfortable disabling protected mode, there is a less convenient alternative.  Instead of printing reports you can export them and then manually print them.  To do this, right click on the order(s) to include in the report and choose "Export", "Report" and then the report to export.  This will create the report and open it in your default browser.  You can then use the print command in your browser to print the report.  This involves a couple more steps, but will allow you to print the reports without disabling protected mode.

That being said, most user's choose to disable protected mode so that you can enjoy single click printing:

Disabling Internet Explorer's Protected Mode
For Windows 10 and later
Unfortunately when Microsoft decommissioned the front end of Internet Explorer, it made it so that you have to modify these settings using the windows registry. To do that:
1. Close down all instances of Internet Explorer.
2. In SuperManager, go to "Help", "Restart Browser".
3. Close SuperManager
4. Press the windows key and "R" at the same time to bring up the "Run" window
5. In the run window next to "Open:" type "regedit" and press "OK"
6. Use the folders on the left to expand the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones branch
7. In each of the zones (0 though 5) select the zone folder, look for a key named "2500". If it exists, double click on it and set it to "3". If it doesn't exist, right click in the empty space and click "New", "DWORD (32 bit value)" and create a key called "2500" and with the value of "3". Repeat this until this key is added to all zones.
8. Close the registry editor and try it again.

For Windows 9 and previous
1. Close down all instances of Internet Explorer.
2. In SuperManager, go to "Help", "Restart Browser".
3. Close SuperManager
4. Open Internet Explorer and go to the Internet Options/Security
5. Uncheck the "Enable Protect Mode" setting in the the "Security" tab main window.

6. Close Internet Explorer.
7. Re-open Internet Explorer and look for a banner at the bottom saying "Your Computer May be at Risk" and choose to leave protected mode off.
8. Restart the SuperManager and try to print reports again.

Please contact support at info@thesupermanager.com if you are still having problems.

[Step 1 - Create Export Format]

Inventory and other many other product/variant fields can be modified in a spreadsheet to allow quicker and more convenient population of data.  This is given as an example, but can be applied to many other fields.

Step 1 - Create Export Format

• Choose "View" | "Program Settings..." and select the "Export Formats" tab
• Click "Add" to add a new format and name it "Inventory"
• Enter the settings as shown in the following image

You can copy and paste the header from here:

Code Select Expand

Product Code,Variant Name,Quantity on Hand
You can copy and paste the line format from here:

Code Select Expand

"product_code","variant_name",variant_quantity_on_hand


Step 2 - Create Import Format

• Select the "Import Formats" tab
• Click "Add" to add a new format and name it "Inventory"
• Enter the settings as shown in the following image
• Click 'OK' to close the program settings

You can copy and paste the line format from here:

Code Select Expand

product_code, variant_name, variant_cost,variant_quantity_on_hand


Step 3 - Create Product Variants (if you don't already have them)

• Choose "View" | "Products" from the main menu
• Press ctrl-A to select all products on the list (or you can select just the ones you need)
• From the main menu choose "Actions" | "Variants" | "Create All"

Note that if you already have variants for some products this will not overwrite them.



Step 4 - Export the Inventory List

• With the products still selected, click on the selected products and choose "Export..." | "Inventory"
• Choose a place to save the file

Step 5 - Import the List into Excel

• Open Excel and choose "File" | "Open" and select the file just exported from SuperManager
• The text import wizard should come up.  Choose "Delimitted" and click next

• Select "Comma" as the delimiter and " as the text qualifier and click next

• Click on the header for the first column and set the type to "Text".  Do this for the second column as well.  Leave the third column as "General"

Step 6 - Set Inventory Levels in Excel
You'll need to add a column before the inventory levels to insert the cost.



Step 7 - Export Inventory from Excel

• Once you are finished modifying inventory in excel choose "File" | "Save As"
• Set "Save as type" to "CSV (comma separated values)" and save the file

Step 8 - Import Inventory to SuperManager

• In SuperManager choose "File" | "Import" | "Inventory" from the main menu and select the file exported from Excel
• You should get an import report similar to the one shown below and your inventory levels should be updated

You can see the attached files for the file output from SuperManager and the one read back into SuperManager.

[1. Save a backup copy of your lastest SuperManager database]

Follow the instructions below to get started tracking inventory in the SuperManager:

1. Save a backup copy of your lastest SuperManager database in case you need to revert at some time.   Click "File->Save" and then archive the .sbk file saved with your database.  This is a backup file that can be used to restore your store file.  If you aren't sure where it is saved, go to "Help", "About The SuperManager" and look at the "Currently Opened Database".

2. Update your product list in the SuperManager -
    a. Click "View->Products"
    b. Click the "Update Products" button to download your latest product file from Yahoo!
    c. Click "Yes to all" to update all products

3. Create Product Variants for inventory tracking -
    a. Click the "All" tab
    b. Select all the products in the list
    c. Click "Actions->Variants->Create All" (This will create all the different possible product variants for all of your products.  If you have certain products with many different options and many different option values then you may want to deselect these before creating all variants as this could generate an infinite combination of product variants and may cause your system to become unstable)

4. Export Product Variants to CSV file for entering inventory in Excel
   a. Select all Products again and then right click and select "Export->Inventory"
   b. Save the CSV file to a handy place on your computer
   c. Open Excel and import the CSV file
   d. Enter the inventory values for each product
   e. Save the Data to another CSV file to a handy place on your computer
   f. In the SuperManager, click "File->Import->Inventory" and select the CSV file
   g. Review the import report to verify the data was imported correctly

5. Turn on "Inventory Tracking" to enable the SuperManager to start tracking inventory
   a. Click "View->Store Settings"
   b. Click the "Order Processing Automation" tab and then click "Track Inventory"

The SuperManager will now begin incrementing and decrementing inventory values based on orders received, products returned etc.

If you find any discrepancies or errors in the system then please email support at info@thesupermanager.com

[For example,]

How do I include backordered items in reports and email templates?

Just add the text "backorderd_" to the beginning of any "item_" variable to included backordered items.

For example,

backordered_item_code -  backordered_item_quantity  - backordered_item_description

will produce

widget101 -  10 - This is the coolest Widget in the world



Good luck!
Mike

Using Cross Sells in your shopping cart can be a dangerous game because some customers will visit your Cross Sell products and never make it back to the cart.  However, if you manage your Cross Sells properly then you can increase your order sizes without reducing your conversion through your shopping cart by choosing Cross Sell products which always sell well with specific products.

The SuperManager has the capability to  you with generating the list of products that you can use as Cross Sells that sell well with a specific product. 

Here's how to do it:

1. Open the SuperManager and click "View->Orders"
2. Then enter some keywords (product code, manufactuer, product family, etc) in the SuperFind search box and then click "SuperFind!".  The SuperManager will show you all orders that contain products that match your search.
3a.  Next, you can print a summary of all the items in the orders by selecting all orders in the order list and then right clicking on "Print Summary".
3b.  Or you can export a csv file summary of all of the items in the orders by selecting all orders in the order list and then right click on "Export->Picklist".  You can then import the csv file into Excel for further formatting.

Once you have the summaries of all items that show up in the orders with the initial product then you can quickly get a good idea of what accessories or products would work well as cross sells for the original product that you were searching for.

Once you have the cross sell information then there are many ways to import this information into your Yahoo! store to setup the cross sells.  You can find more information about setting up Cross sells on Yahoo! Store Help .

If you would like us to  you with setting up Cross Sells then please contact us directly at info@thesupermanager.com

Good luck!
Mike

To download Credit Card batches manually and import them into the SuperManager, following the instructions below:

1. Log onto your Yahoo! Store Manager and click the "Manual Transactions" link
2. Next, click "Review Batches" at the bottom of the page for the active Merchant Account.
3. Scroll to the bottom of the page and click the "Download text report" link to open the "txt" file version of the batches (Please be patient, it may take a few minutes to open this txt file from Yahoo!)
4. Save this file to your computer.
5. Open the SuperManager and click "File", "Import", "Batches", "Yahoo Batch File"
6. Click "File", "Save" to save the file.

Thanks!
Mike

[Turn on the dropship email feature]

Follow the steps below to setup the SuperManager to automatically send dropship emails to suppliers for a particular product.

Turn on the dropship email feature
1. Open the SuperManager and click "View->Store Settings".
2. Click the "Order Processing Automation" tab
3. Click the "Send dropship emails after downloading orders" checkbox
4. Click "OK" to close the dialog and then click "File->Save" to save your changes.

Add a dropship email template
1. Open the SuperManager and click "View->Store Settings".
2. Click the "Email Templates" tab and then click "New" and enter an appropriate name (e.g. Supplier1 Dropship email)
3. Enter "supplier_email" in the "To" field (without quotes)
4. Enter an appropriate email subject (e.g. Dropship order for Mystore.com)
5. Enter the text for the body section of the email.  As a start, you can use the default invoice HTML and then edit it as necessary.  Simply open invoicehtml.txt and then "View Source" and copy all of the HTML and paste it into the body section of the email template.
6. Click the "Send as HTML" checkbox and then click "OK" to close the dialog
7. Click "File->Save" to save your changes.

Add a supplier
1. Click "View->Suppliers".
2. Click the "New Supplier" button at the top left
3. Enter the appropriate information and select the appropriate Email template.
4. Click the Save icon next to the Name field to register your changes.
5. Click "File->Save" to save your changes.

Product setup
1. In the SuperManager, click "View->Products".
2. Double click on the product in the product list to open the Product Details Window.
3. If the product has options and you have different suppliers for each unique option combination or the product does not have options, click "Create All" to create the product variants at the bottom left.  If the product has options, but all options have the same supplier, click "Create Default" to create a single variant for all the option combinations.
4. Next, select the product variant in the box at the bottom left.
5. Then, select the appropriate Supplier in the Variant settings box and check the "Dropship" checkbox
6. Close the Product Details Window and then click "File->Save" to save your changes.

A dropship email will now be sent for any product that has a supplier defined and the dropship checkbox checked.

Quick Tip from SuperWare - Do you need to fax invoices to dropshippers?
You can use the dropship selection feature to help you manage sending faxes also!
Just follow the instructions above but have the email sent to you instead of the supplier.?  Once you receive the dropship email you can chose to send a fax from your computer or you can print out the email that you receive and send the fax directly over a fax line.

Please contact customer support of you have any questions about this setup at info@thesupermanager.com

Thanks!

To print the order ID on Dazzle postage labels, do the following:

1. In Dazzle, click "Insert->Rubber Stamp"
2. Click the "Link to Address Field" checkbox and then select "Reference ID" in the dropdown box.
3. Click "OK" and then click on your label to paste the Reference ID wherever you would like it to be.
4.  Be sure to click "File->Save Layout to save your changes.

Next time you send orders from the SuperManager the order id will show up on the postage labels.

If you have any questions about this topic or any other general comments then please start a new topic or email support at info@thesupermanager.com

Thanks!
Mike

To print Dazzle postage without showing the postage amount, do the following:

1.  In Dazzle, click "Postage->Options"
2.  Then click the "Premium Service Options" tab
3.  Next, check the "Use key line (Stealth) indicia" checkbox
4.  Click "OK" to apply the changes

*Note - It may not be possible to use the Stealth mode when printing postage with insurance.  Dazzle may warn you if you have insurance turned on.

If you have any questions about this topic or any other general questions or comments, please email support at info@thesupermanager.com

Thanks!
Mike

To setup the Metrologic 9540 or 9520 Barcode Scanner for use with the SuperManager, follow the instructions below:

1. Download the zip file here and extract the drivers to your Windows/System directory.
ftp://ftp.metrologic.com/pub/download/software/mtlgpos.zip

2. Download the "SoftWedge" program and install it on your computer which enables the Barcode scanner to enter scanned information into text boxes.
ftp://ftp.metrologic.com/pub/download/Software/SoftWedge.exe

3. Restart your computer and plug in your barcode scanner and if prompted, select the drivers that you extracted to the Windows/System directory.

4. The barcode scanner should now be configured to scan barcodes to be used for text box inputs in the SuperManager.

If you have any questions about this FAQ or other issues then please email customer support at info@thesupermanager.com.

The user's manual has been updated to have the most up to date information on how to set up the QuickBooks interface.
http://www.thesupermanager.com/sm_usersmanual.pdf#page=45

To enter new weights or update the product weights in the SuperManager, follow the steps below.

1. Create an import format to import weights by Product Code.
  a. Click "View->Store Settings" in the SuperManager
  b. Click the "Import Formats" tab and then click the "Add" button
  c. Enter a name for the new import format (e.g. "Weight Import") and then click "OK"
  d. Change the setting "This format imports:" to "Products"
  e. Set the Number of Header Lines accordingly depending on your file format
  f. Set the Text Qualifier accordingly depending on your file format
  g. Enter "product_code,product_weight" in the variable text box at the bottom of the dialog.
  h. Click "OK" to close the dialog

2. Create a text file with the Product Code and corresponding Product Weights
e.g
WID_GET1,10.00
WID_GET2,20.00

3. Import the data file into the SuperManager
  a.  Click "File->Import->Weight Import" and browse to the file created in Step 2 above.
 
Please email support at info@thesupermanager.com if you need further .

[Manually through the SuperManager]

By default, when you export orders to QuickBooks, SuperManager will create products "On the Fly", meaning if it needs an item that is not existent in QuickBooks, it will create it in the middle of exporting orders.

If you already have QuickBooks items and you want SuperManager to use them, it will do so as long as they are named exactly SuperManager's product/item code.  For items with options and if you have variants created for your products, SuperManager expects them to be the product code as a parent item, then the option name as a sub-item.

If you have existing items you want SuperManager to use, but they are not named this way, you can still use them, but this requires you to map the products/variants to their QuickBooks counterpart.  This can be done in one of several ways:

Manually through the SuperManager

• Click "View->Products"
• Double-Click on a specific Product to open the Product Details Dialog
• If you want SuperManager to export using the same QuickBooks item for all option combinations, click the "Add..." button at the bottom left and then choose "Default" from the list
• If you want SuperManager to export using different QuickBooks items for each option combination, click the "Create All" button at the bottom left to create the product variant
• Select the product variant to map in the list
• You can try clicking the "Lookup Item" button.  This will make SuperManager query QuickBooks for items with similar names or descriptions as the item you are working on.  You may need to select the correct item from a list of close matches.
• Enter the Alternative Item code in the text box at the bottom right of the dialog window.

Note that if you are mapping to an item that is a sub-item of a parent item, you should enter it in the format, "Parent-Item:Sub-Item".  For example, if you product code is listed in SuperManager as "Widget A" and your item is listed in QuickBooks as item "Widget A" in Category "Plant Widgets" then you will need to enter the Alternative Product Code in the SuperManager as "Plant Widgets:Widget A" to ensure the order exports to the SuperManager is successful.

Using Excel to Match Items
1. First setup the export and import formats by downloading the settings file to your computer,
http://www.thesupermanager.com/download/smx/qb_product.smx. 
    a. Next, click "View->Program Settings" and then click the "Import SMX" button and import the settings file that you just downloaded. 
    b. The Export format "QB Product Export" and Import format "QB Product Import" will be added to your SuperManager settings file.

2. Click "View->Products" and then select the products that need to be matched.  Note that you can use ctrl-A to select all your displayed products in the product list. 
3. Click "Actions->Variations->Create Default" if you need to map all option combinations for each selected product to a single QuickBooks item or "Actions->Variants->Create All" to create all possible variants for your products.  (use this function on products which have less than 3 or 4 possible option values ie color, size, shape, upgrade, shipping priority, etc. Multiple possible options can lead to a very large number of options which may not be valid for that product)
4. Right-click again on the selected list of products and then click "Export->QB Product Export" and save the file to your computer.
5. Import the list of product codes into Excel and enter the appropriate Alternative Code for each SuperManager item that will be exported to QuickBooks. 
6. You can download our excel tool which allows you to query all of your items from QuickBooks to help you with entering the appropriate Alternative code for each product. 
   a. Just download the tool from http://www.thesupermanager.com/download/tools/get_items_from_qb.xls
   b. open it in excel and click the button to get items from QB
   c. Click the "Data" worksheet to view the items.

7. After you have added all of the Alternative codes, save the Excel sheet to a CSV file.
8. In the SuperManager, click "File->Import->QB Product Import" and select the CSV file.

Please contact customer support at info@thesupermanager.com if you have any further comments or questions about this process.