When I try exporting orders to Quickbooks, I receive the following error:
Order XXX: Error adding item 'XXX' subitem 'White': There was an error when storing "XXX:White" in the "item service name" field. QuickBooks error message: Names in this list cannot contain . The colon is a special character used to indicate a parent/child relationship.
Any help would be appreciated.
Thanks,
Gabriel
Grabriel,
Is item 'XXX' a real item? Does it exist already in your QuickBooks file? If so, what type is it?
Thanks,
David
XXX is not a real item, just an example. The item already exists in Quickbooks and is a Service type.
That's the problem. SuperManager only supports making sub-items of inventoried and non-inventoried items. Does this item have to be a service item or could you switch it to non-inventoried?
Thanks,
David
No, it doesn't need to be a Service item. I'm not sure why it was entered that way in the first place, but I don't think there is a way to change the type of an existing Service item in Quickbooks, is there?
Apparently there isn't a way to change from a service item to any other item type. You can switch some item types, but apparently not this type. Can you rename this existing item and create a new non-inventoried item by this name to use as the parent for the future sub-items? Are you even wanting to have sub-items for each color? By that I mean it will show up like:
XXX
∟White
∟Yellow
∟Green
etc...
If you don't want subitems like this you can solve the problem by just deleting the "Variants" for this product. To do this, go to "View" | "Products" and select the product from the list (or all of them if you don't want any variants) and then choose "Actions" | "Variants" | "Delete All". Then go to "View" | "Store Settings...", go to the "Account Export" tab and set "Automatically Create Variants Limit" to 0. This will make SuperManager no longer what to create a sub-item underneath 'XXX' and it will use 'XXX' itself.
Thanks,
David
Perfect, that did the trick. I have no need to keep track of the Variants.
Thanks