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I have SuperManager connected to my three Yahoo stores. All worked this morning. When I went to update shipping information via SuperManager on one of my stores this afternoon it timed out and did not complete. I tried charging on this one store and it timed out as well. I then tried to retrieve new orders multiple times and receive the error "Error reading error response: Unable to load list orders XML response. End tag 'BODY' does not match the start tag 'HR'." or the error "Error reading error response: Unable to load list orders XML response. XML document must have a top level element.". My other two stores continue to work fine. I contacted Yahoo and they did not see any API type errors on their end. They are requesting the XML request from SuperManager and the XML response received. Can you please  with this issue. Thanks!

Does SuperManager interface with Quickbooks Online Advanced? Support of Quickbooks Online is mentioned, but we wanted to check on this other version before we committed to using it.

Phil Travers (new owner of Embroider This)

Okay, one follow-up question: If I make this change, will the state detail be preserved in QB? In other words, will the sales tax amounts for each state still be listed separately in the QB sales tax reports/

Hi,
We are now collecting sales tax in many states. When we import to Quickbooks, it recalculates the sales tax amount. We do not want it to do that - the amount is calculated by an external service in the Yahoo Store. We just want QB to accept the amount calculated, since QB cannot know the specific tax rate, as many states have multiple rates.

Is there a way to force QB to accept the sales tax amount as shown in Supermanager?

I  need to download SuperManager to one of my PCs, due to a Windows 10 conversion (we had to do a clean install of Windows 10, wiping everything off the C: drive). I cannot get the software to download from the site, it tells me that it cannot find the license. I have copied the license number from my existing installations, so I know that it is the correct number. What I am missing?

Steve Ostroskey

Thanks for the quick response. Yahoo has just posted this on their systems status board as something they are working on.

Cannot download orders from Yahoo Merchant Solutions using API. I get an error message: "Yahoo Small Business returned error code 'An Internal Error has occured'".  I have opened a ticket with Yahoo (case 887183), but they seemed confused by the lack of an actual code (numeric code) in the error message.

I can successfully download orders using the Yahoo Merchant store login (to an excel spreadsheet, for example). I was on version 2.0.0.4 of Supermanager, I upgraded to 2.0.1.0, but the results were the same.

Would SuperManager report a Yahoo error code id one was returned? Is there any more information that can be trapped to give to Yahoo support?

David,

We just tested it, and it worked fine. Thanks for the quick fix.


Steve

David,

We may also use USL (less than 1 pound) at a later date, so if you would put that in as well, it would be helpful.

Thanks!

Steve

Hi David,

We are one version behind (1.9.8.0), which I will update later today.

However, I just want to be certain that UPS Surepost is in the list - it is a different service than Mail Innovations.

Thanks for your help

Steve

We are trying to implement UPS Surepost through Worldship. We keep getting "Ship method 'Surepost' used in order 247016 has not been mapped for 'XML Exchange - Worldship". It then tells me to consult the manual, which I have done - see below.

I added the appropriate Ship Class ("USG", according to UPS Technical Support), see attached screen shot (Program settings Surepost). However, when I go to map it to the shipping method, the "USG" option does not appear, see attached screen shot (Modify and map shipping methods, shows only part of the list but trust me it is not there).

How to I get the new Ship Class to show up for mapping in the Worldship XML exchange?

We do use Paypal as our merchant account. Whatever the problem was, it has been resolved, I can charge orders now.

Further testing, it is only customers who paid via PayPal that are affected. I can capture funds for Paypal transactions in the Yahoo Store interface.

Further to this - I can do an update to the shipment status for my orders, it appears that only the order charge is affected.

Although we successfully charged some of our orders earlier today, now every attempt results in a Luminate error: "Luminate returned error message 'This operation is not permitted' ". See attached screen shot.