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Hi David-

To rectify the problem, I've been in the process of installing and moving all programs to a computer with Windows 7 (the old one ran XP).  Got Supermanager installed, UPS Worldship v. 16.0 and Dazzle.

SuperManager is able to communicate now with both Dazzle and WS.  HOWEVER when we try to print shipping labels (using Zebra label printer) via Supermanager xml in Dazzle, the labels are blank, and via xml in WorldShip they aren't formatted correctly.  When we print labels DIRECTLY from both Dazzle and Worldship, they print fine - no missing data and formatted correctly.

What do I need to change in SuperManager to get our Dazzle labels and UPS labels to print properly and be correctly formatted?

OK - I've already started the download of the latest version. Hopefully that will take care of the issue. Thanks!

The log message seems to indicate that it "expects" a folder directory with "forward slashes" versus the "backslash" directories we currently have in place....just grasping at straws here....

That is all I can see of the message on the log, nothing more.

Older version of WorldShip - v. 10.0

Do you thing an update of WS would make a difference for this?

The message I posted from the XML Import log is the same for all of the UPS shipments we've tried to process today via Supermanager

Here is the message we get on the XML Import Log:


08-Mar-2013 11:40:20 - C:\UPS\WSTD\IMPEXP\XML Auto Import\sm-worldship.xml Error on line 2, Element content is invalid according to the DTD/Schema.

Expecting: {x-schema:C:/UPS/WSTD/OpenShipments.xdr}CompanyOrName, {x-schema:C:/UPS/WSTD/OpenShipments.xdr}Attention, {x-schema:C:/UPS/W....

Hi David-

We never changed any settings when doing the update, but here is the file info:

In SuperManager for the WorldShip XML exchange format we have:

C:\UPS\WSTD\IMPEXP\XML Auto Import\sm-worldship.xml

The folder in Worldship is:

C:\UPS\WSTD\IMPEXP\XML Auto Import

If I try to change the folder name in Worldship to match the name exactly as SuperManager, Worldship says it is an invalid destination folder; if I try to change the folder name in SuperManger to match that exactly in WorldShip, we get the "failed shipment" notification.

Updated to version 1.5.9.0 last night. Now SM is not communicating with WorldShip - during XML exchange we get "Continue waiting for Worldship?" message and shipment fails.  Any advice?

During the holidays, we get alot of gift orders. When the customer pays with PayPal (no billing address info required) and the order is uploaded to SuperManager, SuperManager fills in the Billing Address information with the same info as the Shipping Address. 

This is a problem for two reasons: 1) The packing slips show the billing address to be the same as the shipping address - which causes confusion for the gift recipient; and 2) when we update the shipped order to Yahoo, it updates the incorrect billing address information to Yahoo as well -so when the shipping confirmation email gets sent from Yahoo to the customer - which includes shipping and billing address information - it appears we have billed the gift recipient for the order.

Please advise on how to correct this. Thanks!

We had to update Dazzle last night due to new postal regulations. Now Dazzle and SM are not communicating - tracking info not uploading from Dazzle to SM  It also seems to be causing SM to freeze up and we have to close SM and reopen. (we also upgraded to the latest version of SM this morning)
Any ideas?  Thanks!

Downloaded the latest beta version today.  Now when we charge orders via SM we get a message popping up that states " The credit card exp. date for order xxxxxx has been changed. Click Yes to skip this order so you can update the changes to Yahoo before charging. Click No to charge the original card."

Message comes up for each order we need to charge. We click No and the order gets charged; however, how do we stop this message from coming up?

Thanks!

Also, SM uses my Yahoo user credentials to log into Yahoo store, so it was my "user" in Yahoo that I added the "credit card" role to - if that helps.  After saving changes, I closed and reopened SM, and it still couldn't retrieve orders. Advise?

Hi Mike-

We are experiencing the same problem. I followed your instructions, and SM still won't retrieve orders....??