SuperManager User Forum

Main Category => FAQ => Topic started by: David Johns on January 29, 2012, 06:17:59 AM

Title: How do I handle returns in SuperManager?
Post by: David Johns on January 29, 2012, 06:17:59 AM
SuperManager has several features that all you to handle returns.  Returns can be handled in one of two ways:

Either approach will result in the balance due from the customer reflecting the amount due, however, adding a return to the order offers the following additional benefits:

If you don't need any of these features, you can just mark the items as returned or defective and if necessary add new items to replace them.

Based on which method is best for you, you can follow these step-by-step instructions:

Entering a Return

Manually Setting Items as Returned
bill_first_name,
We have processed your company_name return.  We understand that you want to return the following items.  Please let us know if this list is inaccurate.  Your RMA number is return_id.

item_return_quantity of item_quantity item_description item_options

Please contact us if there are any problems or questions.
company_name


Sending Replacement Items
Regardless of the approach chosen above to log the return, you can send replacement items to your customer using the following steps: