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October 22, 2018, 08:38:09 AM
: SMF - Just Installed

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Messages - David Johns

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1
General / Re: Update Error
« on: September 28, 2018, 10:49:58 AM »
Sorry about that. We recently modified SuperManager to automatically grant license to versions up through 2.9.9.9, where originally they were only through 1.9.9.9. The unfortunate downside is that we have to update our records for each user to allow updates to occur after the change. I've fixed your account. Others with the same problem, please post a reply or send us an email.

Thanks,
David

2
Other Software / Re: Problem implementing UPS Surepost through Worldship
« on: August 23, 2018, 07:26:58 PM »
Steve,

Please update to the latest beta version and give it a try.

Thanks,
David

3
Other Software / Re: Problem implementing UPS Surepost through Worldship
« on: August 23, 2018, 12:34:01 PM »
Steve,

It looks like currently USG is not supported.  Do you have a list of any other SurePost ship classes you need or is that the only one?

Thanks,
David

4
Other Software / Re: Problem implementing UPS Surepost through Worldship
« on: August 23, 2018, 09:32:28 AM »
The place where you added the additional ship services is only for the text export to UPS WorldShip.  The XML ship services are hard coded into SuperManager.  Please make sure you are on the latest release of SuperManager, then there should be a "First Class Mail", "Priority Mail" and three Mail Innovations options at the bottom of the list of service classes for UPS WorldShip XML Exchange.

Thanks,
David

5
Other Software / Re: Error Downloading Orders....
« on: June 06, 2018, 07:05:50 PM »
Norman,

I took another look at it and think I figured out what could be causing this.  SparkPay's server returns a "Retry After" header that SuperManager was using to calculate how long it needed to wait.  We noticed in some of our testing that sometimes the date returned by the server and the "Retry After" headers were on different clocks.  We thought we had a robust way to get around this issue.  I made an adjustment that I think will solve the problem.  Please update to 1.9.9.7 and let us know how it works out for you.

Thanks,
David

6
Other Software / Re: Error Downloading Orders....
« on: June 05, 2018, 03:44:09 AM »
Norm,

When you say you are on Americommerce do you mean SparkPay?  The SparkPay integration is supposed to be able to handle the rate limiting.  Do you see the "throttling...x seconds" message come up in the status bar or is this not working properly?

Thanks,
David

7
Import Formats / Re: Amazon order importing error
« on: June 05, 2018, 03:39:43 AM »
Sorry - somehow I missed this question when you asked it.  Or we may have solved the issue outside of the forum.  Let me postback in case others receive this error.  This is almost always caused by having the wrong time and/or timezone in your windows settings.  Please check the time and timezone in your windows settings.

8
Awesome!  Thanks for the feedback.

9
Other Software / Re: Error Downloading Orders....
« on: May 01, 2018, 12:51:05 PM »
Norman,

What store platform are you on?

Thanks,
David

10
General / Re: Luminate/Yahoo/Aabaco error when charging
« on: March 22, 2018, 06:56:14 PM »
Are you using PayPal as your merchant account too?  Does it always happen or just intermittently?

Thanks,
David

11
Norman,

I figured out the problem.  SparkPay was messing up some of their response headers.  I put provisions into SuperManager to get around it.  Update to the latest release and it should work.

Thanks,
David

12
Norman,

Sorry you are running into problems.  We have other users for whom it is still working correctly.  I'm guessing there is something specific about your account and/or a particular order that SuperManager is not handling well.  Can you send your SuperManager smg file to us for us to test it out in debug and see what is going wrong?  If so, please zip the file before sending it.

Thanks,
David

13
General / Re: Luminate/Yahoo/Aabaco error when charging
« on: February 23, 2018, 05:45:31 PM »
Do you use PayPal for your merchant account?  What do you have defined as your "Make manual transactions through" setting for this store in your store settings?

Thanks,
David

14
General / Re: Processing manual payment with SM, AAbacco/Yahoo, PayPal.
« on: January 12, 2018, 11:34:43 AM »
Ed,

Thanks for the update. Especially the last error looked like a server issue.  Glad it is working again.

Thanks,
David

15
General / Re: Processing manual payment with SM, AAbacco/Yahoo, PayPal.
« on: December 28, 2017, 02:07:46 PM »
All,

I'm happy to report that we have been able to implement a fix for this issue.  Please update to the newest beta release, 1.9.8.1, and the workaround should no longer be required.  Please note that if you do not have the latest production release, 1.9.8.0, installed you will need to update to it, then to the new beta.  Please post back with your experience.

Thanks for your patience,
David

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