I am trying to use an import to update the tracking information on our Yahoo! orders. The information from the import is populating the shipment information in the order records in SuperManager, but when I try to update Yahoo! I get an error stating "Unable to send tracking info to Yahoo! Retry?" even though the status message is saying "Sending tracking info to Yahoo!...". And then when I tell it not to retry, the status message says "Sent shipment updates for X orders to shopping cart and 0 shipped emails." This isn't true.
I have checked the firewall settings. I have set them. Rebooted. Reset them and rebooted. I have checked the e-mail tracking password. I have checked the Store log in and password. I have checked the security code. I tried watching it using the Ctrl-Shift-e to view IE while the processing is occurring. What I found is that NOTHING was happening in IE when I tell it to update the tracking info.
But when I do the orders individually, it updates just fine. But I'm not sure whether the shipped e-mail is getting sent.
I am so frustrated I could just spit.
Any ideas, direction, help?
Thanks
I have checked the firewall settings. I have set them. Rebooted. Reset them and rebooted. I have checked the e-mail tracking password. I have checked the Store log in and password. I have checked the security code. I tried watching it using the Ctrl-Shift-e to view IE while the processing is occurring. What I found is that NOTHING was happening in IE when I tell it to update the tracking info.
But when I do the orders individually, it updates just fine. But I'm not sure whether the shipped e-mail is getting sent.
I am so frustrated I could just spit.
Any ideas, direction, help?
Thanks