Text only | Text with Images

SuperManager User Forum

Main Category => General => Topic started by: EBanks on August 17, 2016, 08:20:30 AM

Title: Can't process Manual Credit Card transaction through SM.
Post by: EBanks on August 17, 2016, 08:20:30 AM
Can't process Manual Credit Card transaction through SM.  Started yesterday, I get this error message  "Luminate returned error 'cannot connect to server. Please try again in a few minutes'"
I can enter the information on the web page and process the card that way but it will not work using SM.  I am also using API transfer.
Using SM version 1.8.1.0
Title: Re: Can't process Manual Credit Card transaction through SM.
Post by: David Johns on August 17, 2016, 09:26:33 AM
There were some issues with this addressed in the beta release.  Please use "Help", "Check for Updates" to update to the beta release and try it again.

Thanks,
David
Title: Re: Can't process Manual Credit Card transaction through SM.
Post by: EBanks on August 17, 2016, 09:38:53 AM
Upgraded to Beta Version 1.8.4.2 and still have the same problem
Title: Re: Can't process Manual Credit Card transaction through SM.
Post by: EBanks on August 18, 2016, 09:03:05 AM
Upgraded to Version 1.8.5.0 and still have the same problem
Title: Re: Can't process Manual Credit Card transaction through SM.
Post by: EBanks on October 07, 2016, 12:26:40 PM
This issue seems to have gone away on its own.  After several weeks of not using this function the problem seems to have gone away on its own with no known changes by me, or by SM.  I believe this may have been a Luminate issue, but don't know.  I also don't know for sure when it stated to work normally.  Things are now working and that is goodness.

Thanks for the help
Ed
Title: Re: Can't process Manual Credit Card transaction through SM.
Post by: David Johns on October 07, 2016, 12:28:12 PM
Great news. Thanks for posting back.
Text only | Text with Images