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Thanks for taking the time to give me all the options, David.

Actually, from the very beginning, I have been exporting invoices as per your method #2:

2. You could export the report to your desktop by right clicking on the order and choosing, "Export", "Report" and then the report template you want to send them.  This will save the report as an HTML file in the place you select, which you can then attach to an email and send.

The problem is, after I click Export-->Report-->and select to save the report template, nothing happens. Nothing shows up on my desktop.  The file used to show up when saved, and then I would have a file to attach to my emails, however, now it seems like the "save" is just not occurring.  Are there any settings, etc. that might have changed with updates that I need to reset?  Again, any input would be appreciated.

Thank YOU!
Joanmarie

I need to export customer invoice to my desktop so that I can add the invoice file to an email I am sending the customer.  I used to be able to do this, now it is not happening.  Any help with this would be most appreciated.  ~ Joanmarie

Just wanted you to know,

I just updated Windows Security Update a few moments ago, and SM is no longer malfunctioning.

So, put the previous post on hold, as it most likey is not an issue anymore.

Thank you!

I did download version 1.4.7.8, and with that version did get the "United Arab Emeriates"  however the orders were downloading okay.

After I corrected the issue by going into the Default Country setting (set it to U.S.) my orders
stopped coming into SM.

I did go and upgrade to 1.4.7.9, and still getting errors.  Here's what's happening:

When I click on SM icon to open the program I get "could not initialize Internet Explorer all online functions will be disabled."  Then SM does open.  At that point when it goes to download there is a box which comes up: "unknown error downloaded orders....."

--->Any help would be greatly appreciated.

Joanmarie

Don't know what happened, as I was deleting kb....etc windows update once a week, and that was a work around for SM not being able to retrieve orders.

Since yesterday, I am back to the initial problem.  Cannot download orders, getting the 1003 error message, even though I deleted most recent windows updates (the update numbers were new, and I still deleted because the original update number series was no longer showing up).

Should I update SM to most recent beta version?  Any help would be appreciated.

~Joanmarie

Dcmerchant,

Thank you for sharing how removing updates is working for you.  It has been most helpful.

~ Joanmarie

Dcmerchant,

I have an XP and I have not wanted to remove security updates because I feel they must be important... do you know if these updates are optional? 

In other words, am I taking MS security updates too seriously? 

Any advice or more input would be very helpful, as I would love to return to automatic downloading of my orders.

Thanks in advance,
Joanmarie

David,

Please advise if there is any hope that there will be a fix for XP?  And, any idea when?

Thank you!

Joanmarie

Hi guys, 

It's been a few weeks now, and I am still waiting on your fix. 

--->When do you see us being able to download our orders automatically again?

~ Joanmarie

I am also an XP user, and because I did not want to have to keep up with uninstalling the steady updates, I did not even try that workaround.  Instead, I have been manually  downloading my orders
while waiting for the fix.

--->If you could please update us on the status of the fix?  In other words, is it coming within a reasonable amount of time....or should I get another desktop? (because the workaround of uninstalling updates that might be valuable is not going to work for me)

Thanks,
Joanmarie

Just want to let you know that I also have not been able to download orders automatically since late
last week.  I did find your workaround, and it is working for now. 

Has the issue been fixed yet? And if not, could you give a status update on where you are at for this fix?

Thanks in advance,

Joanmarie

View->products->product list->select products from list ->
right click on selected list-> export -> Wholesale Price List

I have just set up a new export format so that I can export my product list into excel.  I followed all the steps, and when the excel gets created, the actual names of the variables are there in the excel columns, however the data is missing.

It seems as though the data is not being pulled from SM properly. 

Thank you in advance for any help with this.

Joanmarie

David~

Just wanted to add my "vote" for creating a feature that would send out custom emails from SM when orders are received.  Please put this one on your list!

Joanmarie

David~

I had reported on SM version 1.2.9.2.

Just took a look and saw version 1.2.9.5 and so I downloaded
that version and will report back if issue is still not resolved.

Thanks,

Joanmarie