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Messages - mbcarr1975

#106
QuickBooks / Cannot export to Excel as of 8/25...
August 29, 2009, 10:24:53 AM
All of a sudden on August 25 my SM orders cannot be exported through XML to Quickbooks. I get the following message on all of the orders...

Unable to add customer 'Denise XXXXXXXX' - Unknown error while adding customer to QuickBooks. :?

We have done nothing differently...not power outages...no computer crashes...no program "re-starts". Any thoughts on how to correct this?
#107
Fixed Bugs / Re: text box fill error
October 08, 2008, 05:28:35 AM
We are getting the same error for our 3 stores. Cannot download orders form Yahoo.
#108
General / Re: Convert Packing Slip to PDF file?
October 05, 2008, 04:16:28 PM
Excellent!  Works like a charm. Tahnks!
#109
General / Convert Packing Slip to PDF file?
October 05, 2008, 02:37:08 PM
Is there a way to convert the HTML packing slip to a PDF document?

We have a couple of drop ship vendors who want us to e-mail them a packing slip to include in the boxes they are shipping on our behalf.

I know I can e-mail a packing slip to them in the body of an e-mail, but I don;t want them to then just print out the e-mail and enclose in the box. It looks pretty cheesy. I would prefer to convert the packing slip into a PDF and then attach the PDF to the vendor e-mail.

Is this possible?
#110
I don't beleive I have a "Workflow Process" in the multi-store version I am using... If I do, I can;t locate it...
#111
General / Re: Update to/from Yahoo
June 09, 2008, 04:25:26 PM
I would be interested in knowing the solution to this issue as well. This is definitely a problem...customers getting repeat e-mails every time we update the Yahoo records.
#112
I have to re-load all of my 2008 orders into a new QB datafile and am finding that it is a tedious process because all of the orders are "marked as exported" and require an override on each individual order.

Is there a way to "unmark" a group of orders? :?
#113
Yes, please send me the newest version. I am currently working with 1.2.8.7...

Thanks!
#114
Fixed Bugs / Problems in the Multi-Store version
June 04, 2008, 10:41:22 AM
I know that the version of SM I use is different than most other people...and is apparantly still a "beta". (I just found that out from Rox Brown!), but there are some issues that have made it very difficult to export info into QB.

There are certain settings that do not "stick" in the Store settings. For example, If I set the class to TNG for the Top Notch Gift site for export purposes, the class is set in all three stores as TNG. If I try to change the class for either of the other 2 stores, the class change in all 3 stores, not just the one.

The same is true for the e-mail template settings and reports (i.e. invoices).  You can't define templates for each store, you have to have the same settings for all three stores (not a QB issue, but a glitch just the same.)

I also notice that when we update to Yahoo store after making a change in the total price (adjust shipping, etc.), the cost does not update to Yahoo. The orders in the Yahoo Store system show the old price and the "new" credit card charge leaving "open" orders in Yahoo. Not a big deal since we don;t use Yahoo fpr much processing, but not right. The same is true for the Status. When I update Status in SM and click to update Yahoo, the status does not change. This is a bigger deal since customers do check their orders online for status.

Another small issue, the tally of orders and the revenue in the upper left is not right. Each time I download new orders it should just add to the totals, but sometimes it does...sometimes it doesn't. Can't rely on that information at all...

Overall, the multi-store program is very slow...

Is there a plan to keep working on this version of SM and get it out of beta? I have been using it for some time now and feel like nothing has been added or changed in a long time...
#115
Thanks David...I knew it was there somewhere!

-Michele
#116
Ah Ha...

Stupid question #2....  I have not exported data from SM before...and I see an Import function on the file menu but not an Export function.

Can you explain how to export info? This would also be very helpful for our drop shippers that would like a CSV file for orders...

-Michele
#117
Is there a way to create a report that will print out only the "Yes" responses on a custom variable?

For example, I just want to print a report that shows the people who have selected to "opt-in" to our mailing list. I have created a report that includes the following fields:

bill_custom2, order_id, bill_first_name bill_last_name, order_email, bill_zip

The "bill_custom2" is a Y/N input for the customer. The problem is that I get all of the orders printed, but I only really want the "yes" responses.

Any ideas?

#118
Thanks again for your help David!  I will send you the screen shots when I get back to the shop office tonight...
#119
Any word on this problem...? Did you visit the files with my Log Me In invote?
#120
I have just sent you the requested e-mail.