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For the last couple of weeks I've had to finesse pulling in Yahoo Orders into SM.  This morning I was unsuccessful to get orders to download.  Below are my processes.


When I click: "Get new orders" -   the system sits on the below message.
(Logging in to "Yahoo Store XXXX" store manager to download orders. )

After a couple minutes I cancel and try again, but to no avail.

When I click on "open store manager", and then select our Yahoo Store, SuperManager successfully logs into our store, but then when I try to get orders I receive the same error message.

Disclaimer:  I am not our main order processor, and just use a version of SM for pulling up / reviewing orders (not the actual processing of orders).  As such, I was still on version 1.6.4

I thought I would try an update to see if that would resolve my issue.   SM indicated that it would try to update me to version 1.6.7.0      but during the update process, I receive an error message: "This installation package could not be opened.  Contact the application vendor to verify that this is a valid Windows Installer package".

Any thoughts?   I'm using Windows Vista.   I use Firefox as my main web browser, but also have Internet Explorer available (and used for logins).

Regards,
Jeff

Hi David,

I guess our Order processor did not install the most recent SM update.  After doing so, it resolved the import issue.

I will have him try importing Product Information tomorrow to see if the most recent SM update also resolves our availability request.

Thanks!
Jeff

We recently updated our SM version.

The Product availability is still not being pulled in correctly.

In addition, we are now getting an error message when trying to import a CSV file that contains:
shipment_id   shipment_tracking_id
 
We are receiving a message "unable to open text file".    There are 16 line items within the file.

Regards,
Jeff

We would need to be able to pull in the products new availability (when availability is not null); regardless of whether the item is marked as orderable=yes or orderable=no.

Regards,
Jeff

Good Day,

Approximately once per month we import our entire Yahoo Product catalog into Supermanager so that we can capture any changes we've made within the Yahoo Store Product Catalog.

Our SM process is:
View >> Products >> "Update Products".

Unfortunately, many products do not have their "Availability" updated during this process  (which is the main field we are try to capture updates for).

Any ideas?  Suggestions?

Note:  Tried it again just now and the Download of orders worked as expected.

Maybe a temporary glitch "somewhere".

Hi David,

I opened my SuperManager this morning and attempted to download our Yahoo Store orders.   It appears that SM logged into the store fine, but during the download of the first order I received the error:

"Unknown error has occurred and SuperManager was forced to close.
Current database was saved to...."    and SM closed.

Steps that I have taken, but which haven't fixed this from reoccurring, are:
- Updated SM to the most current version
- Reviewed my Firewall setting to ensure SM was "Allow"

I'm still getting this error each time I open SM and the first Yahoo Order is being downloaded.   (It has occurred 3 times in a row).    The only changes to my PC was a recent Norton Full Scan and defragment.  Plus, I recently rebooted my computer that *may* have installed Microsoft Updates.

Any thoughts?

Hi David,

Thanks for  us with these issues.   I wanted to report they we did not encounter any issues when processing orders today over the weekend.

The only thing that I can think of is that I saw (Yahoo Store Forums) that several stores were reporting recent API issues with Yahoo.   I wonder if we were a store impacted, but were only seeing issues with SuperManager.  (Just a guess).      It appears our SM issues disappeared around the same time that Yahoo! was resolving the reported API issues.

Dunno.

Regardless, SM seems to be working fine for us over the last couple of days.
REgards.

No problems.   I am not getting any notifications for this thread  (not sure why).

I sent you contact information via an email.   Please note, Adam sent an update for his phone number (I messed it up).   

Talk to you soon.

All of his Export Formats   are also now missing.


Is it possible that during one of the crashes ---  it caused everything either to be set to default status (or the whole application is pointing to incorrect folders) ?

I think several of the pop-ups are tied to our SM crashing multiple times, and the settings reverting to defaults. 

We still would like to meet with you at the earliest to review / resolve.    Feel free to email me directly for coordinating date / time.

Thanks!

Hi Dave,

Order Processor has indicated he hasn't installed any "new" programs that would be causing this since installing the newest SM Update.

A couple new issues that occurred today:

- While "Saving" SuperManager >>  received error "unknown error while trying to save".

- When sending XML file to UPS; received error message "The WorldShip XMP Import path has not been specified.  Please set this by going to..... ".          Verified location,  location had changed.

- Right now, we are getting error messages for almost everything we do.  (Printing receipts with newly occurring Print Preview pop-ups, charging cards with a newly occurring pre-authorization window pop-up, shipped order via dazzle - with newly occuring new pop-up asking if we want to send out Shipping Updates, etc.)

Would you be willing to take some time to do a Go-To meeting with our Order Processor to view some of these issues?    He has indicated he can be available at any time during our normal business hours (7:30am Central - 5pm Central).   

Let me know.

Hi David,

Tried using the Help>>Restart Browser today.    It helped for a bit, but we continued to have issues.

Since these issues seem unrelated to the original error for this thread, please feel free to move this post.

Today we ran into the following errors:
- Couldn't charge cards without multiple "errors".   Running the Help>>Restart Browser   helped, but only for a while.  We would encounter the issue again at a later time.

- While processing Dazzle Orders (prior to XML transmission), SuperManager unexpectedly closed.   (I checked our folders, and no recovered-file was created during this shut down).   Our Order Manager had to reprocess orders up to the point where SM crashed.

- While running our XML transmission with Dazzle, SuperManager shut down again.   When we restarted SuperManager, orders did not have the Dazzled Returned tracking number.   (Although, when we manually tried to force an XML file for 1 order, the Return XML was able to be found / processed by SM).

- While pushing Tracking Numbers to Yahoo! - we received the "Get Document Failed" error.   Even after restarting the Browser, we could not get this to work and had to manually copy / paste Tracking information.

- Risk Management.   On our Order Processor SuperManager - I am unable to get the Risk Tool to retain any risk settings set-up.    I'm working on the same version of SM at home on a different computer (and do not encounter the set-up issues that he has).


Our Business starts to realize increases in Orders starting mid-September through the end of 4th Quarter.   I'm hoping that you might have some time over the next week to  in identify these issues  (I'm not sure if it is just "us" and our existing Set-Up, or if it is tied to the newest BETA).

Let me know if you need anything from me.   And I'll try to get it to you ASAP.

Thanks in advance.

Update:  Our Order Processor said that charging of cards / transmitting of tracking numbers to Yahoo is working this morning.

Unfortunately, I have no idea why we are having these intermittent issues.   They are driving me batty

Hi David,

I wanted to quickly check in to see if you were also seeing these errors.   

And also to see if you had an ETA on resolution.   (I'm anticipating our Order Processor asking me the status of these issues later this morning).

Thanks!