Search

To setup the Metrologic 9540 or 9520 Barcode Scanner for use with the SuperManager, follow the instructions below:

1. Download the zip file here and extract the drivers to your Windows/System directory.
ftp://ftp.metrologic.com/pub/download/software/mtlgpos.zip

2. Download the "SoftWedge" program and install it on your computer which enables the Barcode scanner to enter scanned information into text boxes.
ftp://ftp.metrologic.com/pub/download/Software/SoftWedge.exe

3. Restart your computer and plug in your barcode scanner and if prompted, select the drivers that you extracted to the Windows/System directory.

4. The barcode scanner should now be configured to scan barcodes to be used for text box inputs in the SuperManager.

If you have any questions about this FAQ or other issues then please email customer support at info@thesupermanager.com.

The user's manual has been updated to have the most up to date information on how to set up the QuickBooks interface.
http://www.thesupermanager.com/sm_usersmanual.pdf#page=45

Hey Chris,
That is the ip address and order collection server for another order manager.
Did you enter it into your store as a real time link location?
Mike

To enter new weights or update the product weights in the SuperManager, follow the steps below.

1. Create an import format to import weights by Product Code.
  a. Click "View->Store Settings" in the SuperManager
  b. Click the "Import Formats" tab and then click the "Add" button
  c. Enter a name for the new import format (e.g. "Weight Import") and then click "OK"
  d. Change the setting "This format imports:" to "Products"
  e. Set the Number of Header Lines accordingly depending on your file format
  f. Set the Text Qualifier accordingly depending on your file format
  g. Enter "product_code,product_weight" in the variable text box at the bottom of the dialog.
  h. Click "OK" to close the dialog

2. Create a text file with the Product Code and corresponding Product Weights
e.g
WID_GET1,10.00
WID_GET2,20.00

3. Import the data file into the SuperManager
  a.  Click "File->Import->Weight Import" and browse to the file created in Step 2 above.
 
Please email support at info@thesupermanager.com if you need further .

[Manually through the SuperManager]

By default, when you export orders to QuickBooks, SuperManager will create products "On the Fly", meaning if it needs an item that is not existent in QuickBooks, it will create it in the middle of exporting orders.

If you already have QuickBooks items and you want SuperManager to use them, it will do so as long as they are named exactly SuperManager's product/item code.  For items with options and if you have variants created for your products, SuperManager expects them to be the product code as a parent item, then the option name as a sub-item.

If you have existing items you want SuperManager to use, but they are not named this way, you can still use them, but this requires you to map the products/variants to their QuickBooks counterpart.  This can be done in one of several ways:

Manually through the SuperManager

• Click "View->Products"
• Double-Click on a specific Product to open the Product Details Dialog
• If you want SuperManager to export using the same QuickBooks item for all option combinations, click the "Add..." button at the bottom left and then choose "Default" from the list
• If you want SuperManager to export using different QuickBooks items for each option combination, click the "Create All" button at the bottom left to create the product variant
• Select the product variant to map in the list
• You can try clicking the "Lookup Item" button.  This will make SuperManager query QuickBooks for items with similar names or descriptions as the item you are working on.  You may need to select the correct item from a list of close matches.
• Enter the Alternative Item code in the text box at the bottom right of the dialog window.

Note that if you are mapping to an item that is a sub-item of a parent item, you should enter it in the format, "Parent-Item:Sub-Item".  For example, if you product code is listed in SuperManager as "Widget A" and your item is listed in QuickBooks as item "Widget A" in Category "Plant Widgets" then you will need to enter the Alternative Product Code in the SuperManager as "Plant Widgets:Widget A" to ensure the order exports to the SuperManager is successful.

Using Excel to Match Items
1. First setup the export and import formats by downloading the settings file to your computer,
http://www.thesupermanager.com/download/smx/qb_product.smx. 
    a. Next, click "View->Program Settings" and then click the "Import SMX" button and import the settings file that you just downloaded. 
    b. The Export format "QB Product Export" and Import format "QB Product Import" will be added to your SuperManager settings file.

2. Click "View->Products" and then select the products that need to be matched.  Note that you can use ctrl-A to select all your displayed products in the product list. 
3. Click "Actions->Variations->Create Default" if you need to map all option combinations for each selected product to a single QuickBooks item or "Actions->Variants->Create All" to create all possible variants for your products.  (use this function on products which have less than 3 or 4 possible option values ie color, size, shape, upgrade, shipping priority, etc. Multiple possible options can lead to a very large number of options which may not be valid for that product)
4. Right-click again on the selected list of products and then click "Export->QB Product Export" and save the file to your computer.
5. Import the list of product codes into Excel and enter the appropriate Alternative Code for each SuperManager item that will be exported to QuickBooks. 
6. You can download our excel tool which allows you to query all of your items from QuickBooks to help you with entering the appropriate Alternative code for each product. 
   a. Just download the tool from http://www.thesupermanager.com/download/tools/get_items_from_qb.xls
   b. open it in excel and click the button to get items from QB
   c. Click the "Data" worksheet to view the items.

7. After you have added all of the Alternative codes, save the Excel sheet to a CSV file.
8. In the SuperManager, click "File->Import->QB Product Import" and select the CSV file.

Please contact customer support at info@thesupermanager.com if you have any further comments or questions about this process.

[Requirements:]

This FAQ explains how to use the SuperManager with Windows XP to send faxes from the SuperManager to your customers (invoices, receipts, etc) or suppliers (purchase orders, requests, etc).

Requirements:

1. 56.6k fax/telephone modem installed in your computer.
2. Telephone cord connected from your computer fax modem to your telephone wall outlet.
3. Windows XP
4. The SuperManager

How to send a fax from the SuperManager

1. Setup the Windows XP Fax service which is installed with your Windows XP operating system as described in this Microsoft article...
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

2. In the SuperManager, simply select the order that you want to send a report and begin to "Print" the report/invoice just as if you were printing it from your local printer.

3. Instead of selecting your local printer, select the Windows XP Fax printer driver that you created in Step 1 above and then click "Print".

4.  Enter the telephone number of where you would like to send the fax or select the fax number from your address book and then follow the Send Fax Wizard.


Happy faxing!

SuperManager Customer Support
info@thesupermanager.com

Section 11.5 of the User's Manual gives detailed instructions and screenshots to help you set up the connection to Fedex Ship Manager.

If you have problems opening xml files in Internet Explorer, follow the directions below.  If xml files still do not load properly, you may need to uninstall Netscape if the problem persists.

1. START->RUN Type: regedit  Hit ENTER
2. Navigate to the following:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension
Highlight and right-click the node titled "xml" and select delete.
3. Restart Internet Explorer and The SuperManager

Contact customer support at info@thesupermanager.com for further .

SuperManager Customer Support

Section 11.4 of the User's Manual gives detailed instructions and screenshots to help you set up the UPS connection.

To restore lost Program Settings, follow the instructions below:

1. Open the folder in which The SuperManager settings file is store.  By default this is C:\ProgramData\SuperManager.
2. Look for files labeled SuperManager*.set.  For example SuperManager_1064_1144608807.set.
3. Out of these files choose the one with the highest number, considering first the first four numbers, then the remaining numbers.  To make this easier just sort the directory by filename and it will be the first one on the list.
4. Make a copy of this file and rename it as SuperManager.set.

This will restore the settings to the last available backup.

To manually export orders from Yahoo! and import into the SuperManager...

1. Browse to "Orders" screen in your Yahoo! store manager.

2. Enter a range of orders in the "Export" row at the bottom and change the format to "XML"

3. Click "Export" and then after that file loads completely, save it to your computer

4. Open the Supermanager and then click "File->Import->Yahoo!->Orders XML" and then select the file you saved to your computer.

5. The range of orders will be imported.[/list:u]



Email customer support at

info@thesupermanager.com for further questions.



SuperManager Customer Support

When export "Shipment ID's", the "-1" denotes that it is shipment "1" for that particular order (eg. 24123-1).

The SuperManager support multiple shipments and if more than 1 shipment is created for an order then "-1", "-2", "-3" and so on, could be used.  See Section 8.5.d of the users manual for further information about using the multiple shipments feature ..  http://www.thesupermanager.com/sm_usersmanual.pdf

If you wish to remove the "-1" and export only the order ID, then..

(this example is for your UPS export format, but you can apply it to any export formate)

1. Click "View->Program Settings" and then click the "Export Formats" tab
2. Click on the "UPS" export format
3. In the lower text box... change "shipment_id" to "order_id"

This will now change your customer id in UPS from "10011-1" to "10011"

The SuperManager Customer Support Team

[Reommended]

If the XML Exchange fails to pass the tracking ID's back to the SuperManager on occasion, you can manually export the tracking id's and then import them into the SuperManager via two methods...
1. "Text, XML format" Reommended
2. "Text, tab-delimited"


1. Instructions for "Text, XML format"

1.  Click "Postage" and then "Postage Log" in Dazzle/Endicia
2.  Click "File->Export"
3.  Enter the start and end date and then click "Export"
4.  In the file save dialog, change the "Save as type" dropdown menu to "Text, XML format"
5.  Enter a filename and then click "Save", noting the location of the file
6. In the SuperManager, click "File->Import->Dazzle/Endicia XML"
7. Select the file in the browse window that you exported in steps 1-5 above.
8. Click "Open" and the tracking id's will be imported for the dates you specified in step 3 above.


2. Instructions for "Text, tab-delimited format"

1. In the SuperManager, click "View->Program Settiings".
2. Click the "Import Formats" tab and then check to see if a "Dazzle/Endicia" type import format is already created.  If a "Dazzle/Endicia" import format is already created then skip to step 11, otherwise, continue with step 3.
3. Click the "Add" button and then enter a name for this import format ("Dazzle/Endicia text import").
4. Change the settings to the following
   a. "This Format imports:" -> shipments
   b. "Shipping Carrier:" -> Postal Service
   c. "Delimiters" -> Tab
   d. "Number of Header Lines:" -> 1
   e. "Text Qualifier:" -> "
5. Click the following link http://www.thesupermanager.com/download/smx/dazzle_text_import.txt
6. Right click in the new Internet Explorer window and click "Select All".
7. Right click in the new Internet Explorer window again and click "Copy".
8. Right click in the text box at the bottom of the "Import Formats" dialog and click "Paste" to paste the copied text.
9. Click the "Preferences" tab in the "Program Settings" dialog and then click the "Save Settings Now" button to save the new settings.
10. Click "OK" to close the Program Settings dialog.
11. Open Dazzle/Endicia and click "Postage" and then "Postage Log".
12. Click the "Backup/Export" button and then click the "Export" radio button and click "OK"
13.  Enter the start and end date and then click "Export"
14.  In the file save dialog, change the "Save as type" dropdown menu to "Text, tab-delimited".
15.  Enter a filename and then click "Save", noting the location of the file.
16. In the SuperManager, click "File->Import->Dazzle/Endicia text import" or the name of the import format that you specified in step 3 above.
17. Select the file in the browse window that you exported in steps 11-15.
18. Click "Open" and the tracking id's will be imported for the dates you specified in step 13.


The SuperManager Customer Support Team

Section 11.3 of the User's Manual gives detailed instructions to help you set up the Dazzle connection.

Post any general comments, questions or suggestions that do not fall into any of the other categories here.