SuperManager User Forum

Main Category => Program Setup => Topic started by: normyoshida on September 07, 2012, 10:35:31 AM

Title: How Do you stop shipping conformation e-mails after downloading orders?
Post by: normyoshida on September 07, 2012, 10:35:31 AM
Supermanger.   How do I stop SM from "asking" (popups) to send out order "shipping" conformations after a download of new orders.  I get a pop up fore each order asking if I want to send an e-mail to the buyer to confirm shipping.  Please tell me how to turn this feature off.   

I normally send confirmations out only after shipping labels are printed with Endicia.

Please advise.....

Norman Yoshida
Hanko Designs
Title: Re: How Do you stop shipping conformation e-mails after downloading orders?
Post by: David Johns on September 07, 2012, 03:30:43 PM
Norman,

Go to "View", "Program Settings..." and switch to the "Automation" tab.  Then uncheck the option "Prompt to send out shipment updates".  See the picture attached to point out where to look.

Thanks!
David
Title: Re: How Do you stop shipping conformation e-mails after downloading orders?
Post by: normyoshida on October 10, 2012, 02:05:13 PM
Tried clicking off Shipping Conformation.  The  "shipping confirmation e-mail" still pops up after downloading "new" orders?   Any ideas on how to stop this?
Title: Re: How Do you stop shipping conformation e-mails after downloading orders?
Post by: David Johns on October 10, 2012, 03:45:03 PM
Norman,

This sounds like one of two issues:
1. Make sure that under "View", "Store Settings" on the "Order Processing Automation" tab that "Order Confirmation Email" is set to "None".

2. Make sure that under "View", "Store Settings" on the "Shipping" tab that "Manual Order Shipped Email" is set to "None".

Thanks,
David
Title: Re: How Do you stop shipping conformation e-mails after downloading orders?
Post by: normyoshida on October 29, 2012, 07:09:49 AM
Fixed.  Thank you.