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[Requirements:]

This FAQ explains how to use the SuperManager with Windows XP to send faxes from the SuperManager to your customers (invoices, receipts, etc) or suppliers (purchase orders, requests, etc).

Requirements:

1. 56.6k fax/telephone modem installed in your computer.
2. Telephone cord connected from your computer fax modem to your telephone wall outlet.
3. Windows XP
4. The SuperManager

How to send a fax from the SuperManager

1. Setup the Windows XP Fax service which is installed with your Windows XP operating system as described in this Microsoft article...
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

2. In the SuperManager, simply select the order that you want to send a report and begin to "Print" the report/invoice just as if you were printing it from your local printer.

3. Instead of selecting your local printer, select the Windows XP Fax printer driver that you created in Step 1 above and then click "Print".

4.  Enter the telephone number of where you would like to send the fax or select the fax number from your address book and then follow the Send Fax Wizard.


Happy faxing!

SuperManager Customer Support
info@thesupermanager.com

Section 11.5 of the User's Manual gives detailed instructions and screenshots to help you set up the connection to Fedex Ship Manager.

If you have problems opening xml files in Internet Explorer, follow the directions below.  If xml files still do not load properly, you may need to uninstall Netscape if the problem persists.

1. START->RUN Type: regedit  Hit ENTER
2. Navigate to the following:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension
Highlight and right-click the node titled "xml" and select delete.
3. Restart Internet Explorer and The SuperManager

Contact customer support at info@thesupermanager.com for further .

SuperManager Customer Support

When export "Shipment ID's", the "-1" denotes that it is shipment "1" for that particular order (eg. 24123-1).

The SuperManager support multiple shipments and if more than 1 shipment is created for an order then "-1", "-2", "-3" and so on, could be used.  See Section 8.5.d of the users manual for further information about using the multiple shipments feature ..  http://www.thesupermanager.com/sm_usersmanual.pdf

If you wish to remove the "-1" and export only the order ID, then..

(this example is for your UPS export format, but you can apply it to any export formate)

1. Click "View->Program Settings" and then click the "Export Formats" tab
2. Click on the "UPS" export format
3. In the lower text box... change "shipment_id" to "order_id"

This will now change your customer id in UPS from "10011-1" to "10011"

The SuperManager Customer Support Team

[Reommended]

If the XML Exchange fails to pass the tracking ID's back to the SuperManager on occasion, you can manually export the tracking id's and then import them into the SuperManager via two methods...
1. "Text, XML format" Reommended
2. "Text, tab-delimited"


1. Instructions for "Text, XML format"

1.  Click "Postage" and then "Postage Log" in Dazzle/Endicia
2.  Click "File->Export"
3.  Enter the start and end date and then click "Export"
4.  In the file save dialog, change the "Save as type" dropdown menu to "Text, XML format"
5.  Enter a filename and then click "Save", noting the location of the file
6. In the SuperManager, click "File->Import->Dazzle/Endicia XML"
7. Select the file in the browse window that you exported in steps 1-5 above.
8. Click "Open" and the tracking id's will be imported for the dates you specified in step 3 above.


2. Instructions for "Text, tab-delimited format"

1. In the SuperManager, click "View->Program Settiings".
2. Click the "Import Formats" tab and then check to see if a "Dazzle/Endicia" type import format is already created.  If a "Dazzle/Endicia" import format is already created then skip to step 11, otherwise, continue with step 3.
3. Click the "Add" button and then enter a name for this import format ("Dazzle/Endicia text import").
4. Change the settings to the following
   a. "This Format imports:" -> shipments
   b. "Shipping Carrier:" -> Postal Service
   c. "Delimiters" -> Tab
   d. "Number of Header Lines:" -> 1
   e. "Text Qualifier:" -> "
5. Click the following link http://www.thesupermanager.com/download/smx/dazzle_text_import.txt
6. Right click in the new Internet Explorer window and click "Select All".
7. Right click in the new Internet Explorer window again and click "Copy".
8. Right click in the text box at the bottom of the "Import Formats" dialog and click "Paste" to paste the copied text.
9. Click the "Preferences" tab in the "Program Settings" dialog and then click the "Save Settings Now" button to save the new settings.
10. Click "OK" to close the Program Settings dialog.
11. Open Dazzle/Endicia and click "Postage" and then "Postage Log".
12. Click the "Backup/Export" button and then click the "Export" radio button and click "OK"
13.  Enter the start and end date and then click "Export"
14.  In the file save dialog, change the "Save as type" dropdown menu to "Text, tab-delimited".
15.  Enter a filename and then click "Save", noting the location of the file.
16. In the SuperManager, click "File->Import->Dazzle/Endicia text import" or the name of the import format that you specified in step 3 above.
17. Select the file in the browse window that you exported in steps 11-15.
18. Click "Open" and the tracking id's will be imported for the dates you specified in step 13.


The SuperManager Customer Support Team

Section 11.3 of the User's Manual gives detailed instructions to help you set up the Dazzle connection.

Post any general comments, questions or suggestions that do not fall into any of the other categories here.