SuperManager User Forum

Hi David,

We have been thinking to use Amazon FBA Service. And I am trying to understand that how SM handle Amazon FBA order Vs regular Amazon order. Do we have create another store specification in SM to download Amazon FBA order? or it can work with our existing regular store

Thanks for your time.

ajentp,

Yes - you would add another store to your file specific for your FBA orders.

Thanks,
David

David,

thanks for reply. Can I ask you further explanation. Such as if we convert our Amazon account to FBA. There will be two types of orders we will receive. One which are fulfilled by Amazon, and other will be by us. So my question is that on SM FBA file, will we receive both kind of orders or only those by FBA. And if we receive only FBA order on SM FBA file, then I guess we will continue to receive regular order on SM's other amazon file

ajentp,

SuperManager tries to skip orders that are coming from outside sales channels and just fulfilled by Amazon FBA by skipping any orders that have a payment amount of $0.00.

With the beta version (anything greater than 1.3.0.0 and the only one that supports FBA) you can have more than one store in the same file.  You could have your FBA store and one or more other stores of any type in the same file and it will keep track of which order goes with each store.

Hi David,

We are using now Sm for FBA. There are few things where I need your help to fix them.

1) The customer shipping address is not complete. It just shows State and zipcode.
2) There is no customer name just shows Amazon.com customer
3)Payment method is selected as visa.

Please advise

ajentp,

Amazon FBA gives very limited information about the orders since they handle it all internally.  SuperManager grabs all the available data, but admitedly, that is not much.  All the information SuperManager has is on the "Customer Shipment Sales" report available under "Fulfillment" in your "Reports" section of Seller Central.  Let us know if you are aware another report that has more information about FBA orders.

Along this same line, Visa is set as the payment method because that is your default payment method and there is not another one that Amazon FBA gives us to set it to.  We could fix this by setting the payment method to "Amazon" or "Amazon FBA" or something like that if you feel it is important, but it doesn't really have any purpose it would perhaps just look better.

Thanks,
David

Hi David,

Actually I found a report for FBA order which is very detailed including address, e-mail and phone number. Here how you can get it:

On the main window under report Section

   1. Click the "Fulfillment". This link found under Reports > Fulfillment.
   2. In the Request an Order Report section, select the number of prior days you would like to include.
   3. Select "Amazon Fulfilled Shipments Report" from the drop down.
   4. Click the "Request Report" button.

If you need I can send you this report to you via e-mail.

ajentp,

That report doesn't seem to be available in the store that this was developed for.  It has the following:

David,

If you click on Order report. then on the new page you should be able to get Amazon "Fulfilled Shipments Report"

ajentp,

I have contacted the customer that funded the development of this feature.  If he is not opposed to it, we will switch to the different report that has more information.

Thanks,
David

David,

I am not sure where you think your regular customer are standing when it comes to using this software. But anyway, if you can just arrange for manual download. I tried to use feature but it is not working either.

Please reply

Thanks

ajentp,

We will switch to using the report you proposed after we release version 1.4.0.0, which should be in the next week sometime.  In the meantime I beleive it may work to download the report as a tab delimited text file and import it using "File" | "Import" | "Orders" | "Amazon TXT".  Is that what you tried that didn't work?

Thanks,
David

Hi David,

This is Great news.

About manual download, yes that's exactly I tried to do, but it gave me an error. Any advise for it.

Thanks

ajentp,

Can you send me an example file?

Thanks,
David

David,

I emailed you the requested file.

Thanks

Hi David

Any update about the FBA orders. I e-mailed you FBA order file.

Also, I tried new version, however new version still not able to directly load the file with full address details.

Please reply.

Thanks

Ahsan,

I did not receive your sample file until version 1.4 was released.  I have looked at the sample and was able to modify a few things to make it work.  I will release this in a beta version in the next couple of days and give you and the person we developed FBA integration for a chance to test out manually importing orders.  If the tests show that it is the way to go forward we will switch out the automated download to pull this report instead of the current one.  I'll post back when this is released.

Thanks,
David

Thanks David, I will wait for it. Thanks again for your time.

ajentp,

I just released beta 1.4.0.1 which should correctly import the report you sent when you use "File" | "Import" | "Orders" | "Amazon TXT".  You can use that while we verify with our other customer that this new format will work as well or better for their needs.

Use "Help" | "Check for Updates" to install the new beta.

Thanks,
David

Hi David,

We have been using beta 1.4.0.1 for Amazon FBA. It is doing a great job. There are two small problem we are encountering though.

1)  FBA imported orders are showing shipping amount in the order total. In reality, Amazon does not credit this amount to merchant. What they do: they issue a credit and then a charge back of equal amount to make it zero. I am wondering if SM can be instructed to just make shipping cost equal to zero. Same is also true for gift wrap service.

2) Second issue: if order has two items, then order total is not accurate. SM records two different payment. One for the first item and second for the combined total. So let's say if there are two different items which have value $4 and $6.  SM will record first payment of $4.00 and then second payment of $10. Thus the total received payment it will shows as $14.00.

Please reply.

Thanks & Regards

Ahsan,

We have resolved the second issue.  The first one is kind of difficult because while it is true that you may never see the money, from a transactional prospective it is a part of the total order amount.  I would think from an accounting prospective you would want to include this and then subtract it back out.

Thanks,
David

Hi David,

Sorry I was not checking this thread. I am glad to hear that one issue is resolved. About the other issue, as you suggested, can it be included in SM so an equal ship amount can be subtracted upon order download.  Such subtract field can be "Ship chargeback" or "ship back". Then I guess all I need to do it to map that field to certain account in quickbook.

Please advise.

Thank You

Ahsan,

We are working on switching this import to the report you recommended.  It should we finished in the next week or so.

Thanks,
David