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I was wondering why there are over 5000 sm####.tmp files in my supermanager directory.  Most of them said 0kb for size, but i one of them has customer info in it so I did not want to post it here.  Let me know if you need any further info from me.

Joshua

Never mind , I figured it out, if I hit enter too many times, since the Sale is selected it submits the sale button again.  Not sure why I did not have this issue till the most recent version of SM.

It does not appear to be doing this if i use the mouse to hit the ok on the popup boxes only if I use the enter key.

I have been having an issue since the last SM update, when I hit the Sale button, it pops up and asks for the amount, and I hit enter, it asks if I want to authorize the charge, then asks for the amount again and again asks if I want to authorize it.  I was so use to just hitting enter until the popup boxes disappeared that it took me a few time to realize what was happening.  But I noticed that it was showing orders were being authorized 2x.

Today I was entering data into a new order while the previous one was double authorizing and one authorization showed up in the original order and the second one showed up in the order I was currently inputing data into.  I had not even gotten to the payment info on the new order, and the amount authorization on the order I was editing was for the amount of the previous order.  I am a bit perplexed by this.  I thought at first maybe i was just hitting the Sale button 2x, so I slowed down and deliberately went through the process slowly keeping track of where I was in the process and the same double authorization popups came up. 

Let me know if you need further info from me.

Joshua

I am not at the office now, I am headed on vacation for 10 days and won't be back in til the 1st, but could you further explain the limitations of the limited access.  Going in this way I was able to view and edit users, submit credit cards, add orders, view batches, is all of this accessible in the limited access mode?

Joshua

Hey David,

I have had this issue as well.  It does not happen very often, and I can't find a pattern to when it happens, but it seems to reliable happen 1-3 times a month.  So far this month I have only had one and it was a manual credit for $78. I have been searching for batched items and just recharging if it is not found in the batches.  But I thought I should let you know that I have also had this issue.  Let me know if there is any further  I can lend (I will be gone on vacation for a few weeks, but I will be happy to help any way I can when I return).

Joshua

I have been getting this error every morning if I leave SM running overnight as well as if i try to exit the program while it is in the process of logging into Yahoo.

Joshua

Hey Guys,

I accidentally stumbled onto an issue.  I launched SuperManager and while it was loading I was working on something else and I just happened to hit the esc key just as SM asked for the login password and it logged in anyway.  I was wondering if it had something to do with the password save feature for re-reading the file.  Anyway, I figured this was not intended to happen.

Joshua

[s]

Hi David,

I had to restart the machine and login to Safe Mode as the Administrator, navigate to the "Program Files" and went into the folder "Security" settings, went into Advanced and reset the ownership of the directory to "Administrators".  I have had a similar issue on several XP Home Machines that I have worked on over the years.  Here is a link to a page that describes step by step how to do this: http://support.microsoft.com/?kbid=308421.

As for the issue with the shipping methods, I was not asked for a method to replace the one I was deleting, it just shifted everything down one method.  I did double check and I was mistaken, it did effect all orders.  I have followed your suggestion to manually rest the shipping method. If I get a chance I may try to play with it and see if I can get it to repeat and give you the steps that cause it, but at least for now I got the correct methods showing.

Joshua

Hey David,

I figured it out.  Windows (Home Edition) had lost the ownership on the directory for the user profile I was using, I should have checked that before I bothered you with it.

I did however stumble onto another issue:  I deleted one of our original shipping methods, in the store preferences(we renamed all of our shipping methods on our website and SM still showed our old name above the list of our new names) and when I did so it messed up all of the shipping methods on our manual orders.  I only deleted one before I noticed what it was doing.  It moved every shipping method on our manual orders to the one that followed the one that we had originally selected for the order. I was going to go in and just add a blank entry to make it re-adjust the list, but I can only add to the end of the list.  Any thoughts on how I might fix this?

Joshua

I just installed SM1.1.9.9 on a "new" computer and every time we start SM on that computer it asks for the license.  I enter it and go into the About SuperManager, and the info is there, but close it and reopen it and it is gone.  Any thoughts?

Joshua

Hey David,

What is the code for the supplier part number.  I tried several possible variables and came up empty.

Joshua

Is there a reference for the variables we can use in a PO Template?

Joshua

Hi David,

I think the features you suggested would accomplish what we need.  I was just thinking that the reorder filter on the products section would be more useful if it also allowed us to filtered by supplier at the same time.

Joshua

When I enter a part number into the supplier part number on the product info page, and hit save, it clears the part number.

Joshua