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XP users: there are now 2 offending Microsoft IE security updates. As long as neither of these are installed, then SM "Download Orders" works flawlessly.

     1.   Security Update for Windows Internet Explorer (KB2559049)
     2.   Security Update for Windows Internet Explorer (KB2586448)

There is no harm in removing these 2 updates; even if you have to do it once a week, as we do, because of our automatically installing updates set to occur every Sunday night.

No biggy. Every Monday morning we check to be sure that neither of these are installed (removing them if present) and we are ready to go.

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XP Users

New this morning is MS Explorer Security Update KB2586448. It appears to be a NEW offending Update! If you are like us, you have been removing KB2559049, but now we don't have to! However instead auto-update is installing the new one. Unfortunately for us, the result in Super Manager is the same: Unable to retrieve downloaded file (1003).

The same simple fix still applies. Remove the new update, and Super Manager runs flawlessly.

New this morning is SM Beta ver 1.4.7.2. I am still getting the "Unable to retrieve downloaded file (1003)" error after installing this update and rebooting

Thanks David and Mike. That should work for the time being. Man! You guys are fast!

I tried our Windows 2000 Pro machine and it too fails. That means that any updates from yesterday are very unlikely to be causing this problem.  It looks like something has changed at yahoo to cause this new panic. Yahoo had been making changes to their system last week. I personally am not shouting "Yahoo!" at the moment

"Unable to retrieve downloaded file (1003)." Our Supermanager is down. Cryptonite in the system?

This error occurred suddenly yesterday afternoon on all of our Super Manager terminals using beta ver 1.4.7.1 with Yahoo Store. SM recognizes that there are new orders, momentarily displays the typical "downloading orders 123 - 124", but then fails to complete the operation. Windows XP Pro had 10+ updates yesterday morning; our failure occurred some hours after that. We are still out of business with this system failure and need to get Supermanager going again asap please help!

I have already tried all firewall options: added SuperManager.exe to the exception list, as well as turning it off and on again, reboot and the like. I really do not want to start uninstalling yesterday's updates one by one in hopes of finding the offender.

Doug White - DC Merchant Services

We are using SuperManager beta version 1.4.6.0. Today we have noticed a bug. When we try to change the status of orders from the View Orders page the system crashes and shuts down. We have been using this function for the past year with no problem.

Thanks Mike.

We decided to leave inventory tracking at Yahoo turned off, and rely on Supermanager. We love the Sold Out / Back Ordered email notification feature. With the email notification receipt being sent to the customer through SM and BCC to staff, we don't need to go to Yahoo for much of anything, except sales reporting and graphing.

Doug White - DC Merchant Services
AChristmasOrnament.com DCGiftShop.com WhiteHouseChristmasOrnament.com DCpages.com DCImageGallery.com DCMessageBoards.com

We maintain contact records for marketing and would like to see an option under the View menu for Customers, a little like a mini contact manager within Supermanager, at least allowing for export of customer contact info to a csv file.

All we really need is the customer's Contact Name, Company Name, and Email Address.

Ultimately, an email marketing interface with the ability to save templates and record campaigns would be cool, but we just want to mine the customer data (without payment info!!!) in text format.

If we export from Yahoo to csv, then we miss the manually entered customers, and must ad them each on by one. If we could export customer data from SM, we would be able to get all customers at once.

Thats a speedy response! A-OK with me David.



Thanks for the update.


Doug White - DCMerchant.com

I am having a hard time with inventory tracking as well. I hand updated all products in SM and exported to csv, but was unable to use that csv to upload to yahoo. Am I missing something? Do I really have to re-enter quantities in a new downloaded yahoo export file, upload to yahoo, then download products to SM to sync quantities?

Please Help!

Oh cool!  This is exactly what I needed and all I had to do was search the forum.

Thanks David. I'm sure you understand how much easier our lives could be with the weight visible from the orders list page. We are happy to wait, but should I DOWNGRADE all 4 stations as recommended to Erick to retrieve the package weight where the Commission: section now is? I seem to need instructions.

I and am having the same exact concerns as EricCech.  The issue arises exactly as Eric said. We look down the list of orders and check to see in any orders are obviously light enough to ship 1st Class;  and we modify those shipments and save.

To have to Open every order to see if its weight qualifies, is what we want to avoid. We are thinking that the ship weight should be viewable in SM from the ?Orders? list, next to ?Ship Method?,  perhaps in another column?