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I am trying to import amazon orders and getting this error:
request signature is too far in the future, timestamp date: 2018-04-02
any ideas what is going on? It is the 2nd of april

Hey David,
Our computer updated and it somehow changed the XML file path in SM and Dazzle. I did not realize this until trying to send xml file over this morning. When I did, it would not go, so I shut down, restarted and deleted files in the xml folder. I then verifiied the paths matched in SM and dazzle. I am now getting this error:
export failed. The file C:\users/adam c tills/documents/dazzle/sm-dazzle.xml may already be opened by dazzle. First process the previous file with dazzle and then re-export.

So I cannot find this file and dazzle is not importing anything. Any ideas on how to fix this?

Thanks David,

It is working after going through the steps below.    Interestingly, I had accepted the new TOS within my Chrome session of being in my Yahoo Store, but when I accessed my Yahoo Store through Internet Explorer (the below steps), I had to resubmit my TOS acknowledgement.

Maybe that was the hiccup (not using I.E. for accessing my store).

Thanks again!

Hi David,

I'm trying this morning to "Get Store Manager Order Status"  in 1.7.6.0, but with my SM Store Setting mapped  to Yahoo API.

I've received the below message each time after several attempts.


Yahoo Timed Out.
Please Try Your Request Again.

I'll probably go back to the Yahoo Hybrid API to pull in this info for today, but please let me know what to do in the "Yahoo API" setting to get this feature to work.  Note:  I have previously accepted the new Yahoo terms.

*** Revision ****
Having the same issue with Yahoo Hybrid.     Trying a restart of SM to see if I can get one (or both) to work.   Will update soon ****

*** Revision 2 ***
Still having the same issue with both Yahoo Store set-ups options.  Need to head out for this morning, but I'll see if there are existing knowledge article about this issue tonight.

Regards,

Huh.   I had only tried it once in 1.7.6.0 before posting this thread.

The first time I tried it -  it just would hang in the "getting orders" stream (no error message).

I just tried it again and it pulled orders in (via the Yahoo Hybrid API set-up).

I believe this thread / bug may be invalid.

Regards,
Jeff

I am unable to get SuperManager to pull in Store Manager Order updates when selecting a group of orders in SM, right clicking, and selecting "Get Store Manager Order Status".

I am trying to do this for Yahoo! Store Orders.    I've tried both having my Store Setting as Yahoo API & Yahoo Hybrid API.

This functionality isn't working for 1.7.5.0 & 1.7.6.0

Please let me know if you need additional details. 
Regards,
Jeff

Hi David,

Changing to Yahoo API allowed me to pull in orders.  Thank you.

Thanks David,

The Order Processor at our office was able to successfully pull in Yahoo Orders, while I still get the error message.

Providing additional details just in case my issue is something else:

My SM Store Settings are:

Store Type:  Yahoo Hybrid
Plus I have a Yahoo API token listed in Store Settings.

I'll be away from my computer for the rest of the day - so I will respond (if needed) tonight.

Regards,

Good Day,

Beginning this morning I started receiving the error message:  "Invalid Store ID"   when trying to download Yahoo Store Orders.

I updated to the newest version of SM ( 1.7.4.0 ) , but still receive the errors.

I know that Yahoo announced that they were going to remove some credentials required to access Order Manager, so  maybe that is tied to the error.   Or, something else entirely.

Thanks in advance.

Hi David,

I was wondering if you knew whether an existing solution exists for the following need.

We sell a lot of pre-order products with future release dates.    We use the SM email templates to send out emails to customers who purchase a pre-order item, ensuring that they are aware of the Availability date (using the Product Availability field dynamically within the email template).

As time passes, some of these release dates may change.   We make these changes in our Yahoo Store Product Catalog.    Examples of some changes include an item's release moving further out,  an item moving up its release date, and an item being received within the next week.

We then apprise our customers of these changes once again through the SM Email Template.

The only way I (we) know how to update Product Availability within SuperManager is to Import every single item in our Product Catalog.  (We are close to having 200,000 skus/subskus in our catalog).   This process takes a significant amount of time (today it took nearly 6 hours).     It seems like a waste of of updates when the quantity of changed Availability is probably always < 100 skus.

Is there a different way that we can achieve this update to continue to use our Dynamic SM email template?     

Just brainstorming on my end, but it would be great if there was a way to only pull in Products that meet certain criteria  (e.g.  Items where an order exists, but the item has not shipped).       Or, only pulling in updates for a specific Product Field  (availability).

LMK if you have any ideas on your end!   Or, if something already exists that I am unaware.

Thanks!
Jeff

Hi David,

For my purposes - it appears to be working.

- Tested an Order with only 1 item (check)
- Tested 1 order that had 2 items (with each item shipping independently).   (Check)

Thanks!
Have a great weekend

Hi David,

Although I am no longer getting the error message,  there is still an issue.

In the past, when an order has been shipped in Yahoo Order Manager, but did not have the shipping information entered into SM  -    when I ran the "Get Store Manager Order Status" it would pull in the Tracking Information from Yahoo:   Carrier, Tracking Number, update SuperManager Shipping Status.     

I tried this for two orders (both orders were with 1 item that had an option), but neither order in SM pulled in the Yahoo Order Manager shipping information.

Regards,
Jeff

Good Day, 

Within the last week I started getting an Error Message when I try to update SM Orders using the "Get Store Manager Order Status" feature.

The error message appears regardless of how many items are within an order.   For example, an order will have 1 item, but the below message still appears:
"Order XXXXX has more items on Yahoo!.  You should first update this order to or from Yahoo! to bring it up to date.  Would you like to skip this order? "

I've tried both clicking "yes" and "no" on several occasions.     Frequently when I choose the "no" option for multiple selected orders, SM will crash.

Please feel free to let me know if you would like additional details.
Regards.
Jeff

This error was occurring on an older version of SM, but it is still present when I recently upgraded to 1.7.1.0

I am not getting different options from the manual.    (Just rushing through set-up and communications back to the post so that we can process orders before our morning pick-up).

The manual is accurate.

Found it.  It was part of the "set up my own Store MWS flow".

Thx.