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We need to segregate a particular type of order so that these do not get charged along with orders that are ready to ship, and we would like to name it the same status as we have created in our yahoo store. Is there a way to create a new status type in SM?

Thank you.

When we use superfilter in a multi-step sort, we get some orders included that should not be as they were not in the original range. For instance, we first sort to a range of orders, next we sort on order status, choosing paid and shipped>from current, then we sort order status, choosing pending>also add. When we do that, we get some orders that are outside the original range, which clearly should not be the case. Help?

We are now moving to printing orders from SM, and have come upon strange behavior. We download a range of orders from yahoo, then click "all" to confirm the complete range are present. Using superfilter, then we set a range of orders so that we exclude older orders already in the smg file that we do not want to print again. However, setting superfilter to "ID" and a range of orders, then choosing "from all" does not show all the orders. Specifically one marked "Backordered" and one marked "Pending Review" are not shown in the list, while a canceled order is shown, a couple of other orders marked "Pending Review" are shown. I cannot see why any would be excluded, and I am confused as to why some with the same status settings would be shown and others not.

Can you tell me it this is normal and perhaps explain what I am missing?

Thank you.

Tom

error: yahoo returned an invalid xml file

we cannot download orders into SM. I have tried from two different machines, I updated both installations, I tried to download three different non-overlapping ranges of order. SM was working fine yesterday. When I opened the browser window, I saw the file and mailed a copy to David. Any ideas? We had to charge orders manually today. Big drag for 180+ orders! Please help.

Tom

We have finally engaged in the process of moving our charging over to SM, well, evaluating it with that goal in mind. Two things we saw immediately have caused us to reconsider. First, we have found that the update status procedure is deadly slow, taking way too much time so we will have to find a workaround for sorting our orders by status so that we can charge just those that we are ready to ship.

The second problem seems to be a bug. We have an order in yahoo store (legacy store) that was charged, however, in SM it shows open status. We have changed the status in SM to charged, but when we update from the store, it returns it to open status. We submitted the batch and tried it again, but still updating from the store causes the order status to be returned to open. If we cannot rely on the status of orders in SM, even when recently updated from the store to be correct, we have a very serious problem. Help please?

Thank you.

Tom

We are trying to  our friends who have a yahoo store with cleanup after receiving a ton of unfillable respirator mask orders in the past week. They let the store continue to collect over 7000 orders which they cannot now fill. We have stopped the bleeding, but the patient may still die from all the irate customers out there with their orders still pending. We have tried using SuperManager, but it prompts for a reason after each cancellation event gets sent to the store. Is there a way to select a range of orders and cancel them all without having to respond to a question about each of them?

Unfortunately, they also had their paypal set to autocapture funds at the time the order was placed, so they have the other problem of how to refund a couple thousand paypal orders.

Any advice will be appreciated!

Tom Bergman