Access forbidden errors generally mean your API token has expired. You'll need to renew your Turbify API token. To do this:
- Log into your Turbify Store Manager. You may be able to do this by clicking on SuperManager's "Open Store Manager" button. Otherwise, just log in as you normally would to the back end of your Turbify Store
- Click on the "Real-time Links" link. This is under the "Order Settings" column.
- Click on the "API Settings link.
- Find the most recent token for "SuperWare, LLC". You may need to select a subsequent page since only 10 tokens are shown per page. They are shown in chronological order with older tokens being shown first on the list. If you have been using the API for a while and have several services accessing it, the expired tokens may be on page one and the active tokens on later pages
- Put a check next to this token and click the "Renew Selected" button.
- If prompted, choose to give access to the "Orders API" and "Payments API" and accept any terms and conditions
- Check your inbox for an email with the new token. Tokens are exclusively emailed to store owners to the address they have on file with Turbify. We have found that this email address is the first one you used when you signed up for your Turbify store so often times store owners no longer generally use that email address. If the token is not coming to your email addresses you generally check, you will need to call Turbify support and find out what address they sent the email to. Store tokens are never sent to SuperWare.
- Copy and paste the entire token from the email, which is a long string of characters generally starting with "1.0_", into your SuperManager store settings by clicking on "View", "Store Settings" and placing it in the "API Token" field.
That should get you back in business. If you have any problems, let us know!