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Hi David,

When we open SM it seems that only the orders are gone. It still prompts us to enter our password when we first open SM and all the store/program settings are still there. Only all the orders are gone.  On one of the computers we were able to restore the orders from a backup file that we had created about a month ago when we were preparing to move to a new computer to be used, but all the manual orders that were created since that time are not there, and any notes that we had written on the Yahoo Store orders are gone. We can of course still download all the Yahoo orders from Yahoo.

Unfortunately on the other computer we run SM on, we don't have a current backup file that we can find to open/restore. I ran a file search on that computer looking for any file with the .smg extension hoping to possibly find one but no luck. I was able to download the last 2000 or so Yahoo orders from Yahoo, but again, all themanual orders and notes are gone. Any suggestion on what or where (directory) to possibly search?  Very strange that we had this happen on both computers. I guess this will teach us to backup the SM file on a more consistent basis.

Maybe on your next update you could add an option that pops up (on a weekly basis) when closing SM that ask if we'd like to backup our store file, like UPS Worldship and Quickbooks does, to kind of prod us to run it. Not sure how much work that would involve on your part and I'm not trying to push the responsibility on you, just a request/suggestion.

Any other  you can provide on this current problem would be appreciated.

David,

When we open Supermanager, all the orders are missing. It then starts to download all the orders going back to our very first order. It attempts to download all the orders but after several minutes it fails and gives us the "Unable to retrieve downloaded file (1001)" error (see attached screen shots). I turned off the firewall just to test but still got the error.

This has occured on two different computers so it is not an issue with the computer.  I was finally able to get it somewhat working by using ddc's suggestion of "cancel the download process when SM first opens and hit the "get orders" button.  We also need to have the browser open for orders to download." Thanks ddc.

I did have to enter a smaller amount of orders to retrieve when clicking the "Get New Orders" button, so I only have the last 100 to 200 orders. All the others were not retreived so do not show in SM. Not sure what is causing this but perhaps Yahoo made some changes with the last update they did on Sunday?

Sorry, the SM version we were running on that machine was 1.4.4.8 not 1.4.7.2. We have not tried running the update on any other station.

Received a libeay32.dll file missing error when restarting SM after latest update 1.5.1.0. It states to try reinstalling program to correct the error. Any idea on the cause or solution.? Do we need to run a new install of SM and then load data from backup? We were running SM v 1.4.7.2 on Win 7 64 bit. Thanks.

No reply yet from support?  Until there is a solution found do not upgrade to IE 9.  The problem is definitely something with IE 9.  It may be a security setting but I have played around with it and cannot find the solution.  If you have installed Internet Explorer 9 and want to roll back to your previous version of IE, you can follow the steps below to roll back to your previous version.  Your Super Manager will then begin to download your orders again with no issue.  Hope this helps.

Will

You can remove IE9 Beta using the following steps.

1.    Close all programs.

2.    Click Start, and then click Control Panel.

3.    Click Uninstall a Program under the Programs category

4.    In the Tasks pane, click View installed updates.

5.    In the list of installed updates, double-click Windows Internet Explorer 9.

6.    In the Uninstall an update dialog box, click Yes.
Note If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

7.    Follow the instructions to uninstall Internet Explorer 9.

8.    When the uninstall program is finished, restart your computer.

9.    After you restart your computer, open Internet Explorer.

10. Click About Internet Explorer on the Help menu. If Internet Explorer 7 or 8 appears in the About Internet Explorerdialog box, then you have successfully completed the uninstall.

We have found that we have a problem downloading orders into SM with the latest version Internet Explorer 9.  We have tried on 2 different computers that work fine downloading orders into SM with IE 8, but as soon as we upgrade to IE 9 they can no longer download orders.  We get the common error that it may be caused by our firewall, but we have disabled the firewall and changed all the other security setting in IE recommended in other posts here in the forum but still cannot get SM to download orders.  It attempts to, and shows the order numbers it is trying to download, but then times out.  Once we go back to IE 8 everything works fine again.  Any ideas what may be causing this with the new IE 9?  Thanks.

Hi David,

I checked in the Yahoo Store location you suggested and I have attached screenshots of what I found.  A PayPal link is there but it only appears to be for manual orders (see pic 1).  I clicked on the link and it gives another link to pull all the manual transactions for the current 1 week period.  There is no option to change the dates parameters (see pic 2).  When I click that link it shows only the manual transactions but no batches or other detail (see pic 3).  So I'm not sure that gives you much to work with to pull into SM.  Let me know if you need further info.

Thanks, Will

Hi David,

We just started trying / testing PayPal's Website Payments Pro merchant service for our credit card transactions so we are just learning their ways with it.  We have offered the standard PayPal payment option for our customers for some time now. It would be nice to be able to import the PayPal merchant activity into Quickbooks but it appears that PayPal handles the merchant transactions (credit card charges) the same way they do the standard PayPal payments.  There does not appear to be a way to view the PayPal batch activity within our Yahoo store.  The only options in Yahoo for a credit card order that has been approved through PayPal's Website Payment Pro are "Capture Funds" "Void Authorization" "Reauthorize".  There is no "View Batches" option. To view the transaction, we must log in to our PayPal account which shows both the standard PayPal transactions as well as the credit card transactions.  The difference being that the standard PayPal transactions have already captured the funds and the credit card transactions are flagged to capture funds since they have only been approved.  I have attached a screen shot for your reference.  I believe I recall that you require a separate service in order to capture standard PayPal transactions, so I would believe the credit card transactions would have to be captured in the same way regular PayPal transactions are captured, unless there is some developer / API info I am unaware of.  Please let me know if you find any other option or if it would require your optional PayPal service and if so, what the cost is for the additional service because I believe this is something that we will definitely want to import into Quickbooks.  Thanks.

Hi David,

Just wanted to update you before you spent too much time on this issue.  I went through all the settings again in the Yahoo Payment Center to be sure all payment types Visa, MC, Amex, Discover were set to PayPal Website Payments Pro.  I then went to SM and made sure PayPal was set as the option for manual transactions in the Store Settings.  I had a manual order that I had created for a customer yesterday using a credit card and it needed to be charged so I tried it using PayPal and it approved and went through.  I checked in my PayPal account to confirm and it showed the successful transfer of funds into my PayPal account.  So I am not sure what was causing the error previously but it appears to be working fine now.  I will keep the settings as they are now and continue to test it and let you know if we get any other errors.  Sorry to trouble you on this.

I am still curious about the PayPal batches though since it does not appear that SM downloads the PayPal batch information from our Yahoo store since PayPal transactions seem to handled differently than regular merchant accounts.  Do you have a recommendation on how we can transfer the PayPal transactions into Quickbooks?  Is that something that can be done through SM or is there a separate way to handle this outside of SM?  Thanks.

Hi David,

I guess I should have mentioned that in my original post.  Yes, I have setup PayPal Website Payments Pro as my merchant account in Yahoo and switched the Visa, MC, Amex and Discover payment types from Humboldt to PayPal and we are able to process credit card transactions through our store, but I cannot get SM to import PayPal as my Merchant account.  When I go to Store Settings | Store in SM and check the "Make manual transactions through" it shows Humboldt and PayPal but when I try to use PayPal it gives me an error and says PayPal is not setup to accept Visa, MC, Amex and Discover.  And when I check batches in SM it shows PayPal and Humboldt but there are no batches imported under PayPal, only Humboldt.  Hope that explains it better.  Let me know if you need further details.  Thanks.

We have been using Humboldt Merchant processor for all our credit card transactions and had no problems integrating it into SM to process our Yahoo store and manual orders.  We recently decided to try PayPal's Website Payments Pro Merchant Service because of the lower fees but I am not able to get PayPal's Website Payments Pro to import into SM so I can charge credit cards for manual orders through SM.

I also am not able to download PayPal "batches".  I have successfully downloaded batches for Humboldt for some time but the PayPal Website Payments Pro batches do not download and it does not setup PayPal's Website Payments Pro as a merchant processor option in SM. 

I know PayPal handles their batches a little differently than "Standard" processors.  Is this the reason for the problems and is there any solution or workaround for this issue, or do I just not know what I am doing?  If we are not able to download PayPal batches so we can transfer that info to QuickBooks or setup PayPal as our card processor in SM so we can charge credit cards for manual orders, then we will probably have to stay with Humboldt until we can find another solution.  Thanks.

Hi David,

Actually I did not try setting up the ODBC connection because it appears there may be other limitations as well.  We are just converting back to the regular scheduled daily pick up to avoid this issue.  We normally do enough shipping each week to keep the weekly UPS charge to the minimum $10.  Honestly I don't think this is a limitation UPS wants to fix, I think they set these limitations on purpose to push people to the daily scheduled pick up plan where they have the potential to charge you more ($20 per week) if you don't reach their required shipping level.  So I don't think we will see a fix for this from UPS.  The UPS Worldship tech I spoke to when I discovered this XML import limitation did not indicate they had any plans on fixing or changing this limitation when you are set up on their Smart shipping plan.  Maybe they will change this if enough people complain.  I sent an email to my UPS sales rep about this issue.  I will post any updates when I hear back from him.

Will

This is not a problem directly with SM but I thought I would give everyone a heads up if they use an XML file import to import your orders from SM to UPS Worldship.  We recently changed from a UPS daily pick up schedule to UPS's new "SMART" ship service.  By doing this we save a little on the weekly UPS fee if we don't have a lot of shipments that week and UPS now only comes by to pick up when we have scheduled a shipment in UPS Worldship.

BUT no one told us when we changed to the smart pick up plan that we can no longer perform XML imports into UPS Worldship.  I even asked my UPS sales rep before changing if there were any advantages or disadvantages to changing to the smart pick up service other than the flat $10 per week fee and he  me there were none.  Then a few days later I tried to start the XML Import in UPS Worldship and it was grayed out.  After much frustration I called UPS Worldship support to see what the problem was and they informed me of the limitation when using their STUPID "SMART" ship.

So do not use UPS "SMART" ship if you import via XML to UPS Worldship. Hope this helps.