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July 28, 2015, 07:17:21 AM
: SMF - Just Installed

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Messages - mbcarr1975

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Bug Reports / Re: Batch Submission and Retrieval errors
« on: July 27, 2015, 07:43:46 PM »
When I "Restart Browser" SM crashes. I get the old "Program has encountered a problem and has been forced to close" message.  I have tried 3 times and then completely rbotted thed computer.  Still the same issue.

I am still getting the textbox fill error tonight when DM attempted to submit batches.  Does this mean that we are not getting our credit card batches submitted for payment??

Bug Reports / Re: Batch Submission and Retrieval errors
« on: July 27, 2015, 05:18:17 AM »
No. Still not able to get or submit batches

Bug Reports / Re: Cannot manually charge orders...?
« on: July 27, 2015, 05:17:00 AM »
No there is no indication in SM that the charge went through....and...I am unabke to submit batches

After an order is sjhipped and charged, it used to disappear from the "open" screen and move to the "Closed" screen. That is no longer happening in the Yahoo API verison without having to refresh the screen or click on another tab.

Bug Reports / Batch Submission and Retrieval errors
« on: July 26, 2015, 05:27:25 PM »
Now that I have updated to the Yahoo API I cannot get batches and I am getting a Batch submission error when SM attempts to submit the batches in the evening.

The error message reads "TextBoxFill Returned" (Error 1000)"

Bug Reports / Cannot manually charge orders...?
« on: July 26, 2015, 05:20:53 PM »
I cannot seem to manually charge orders through Yahoo.  When I select "Sale" on a manual order, the system seems to go to the store to process the transaction, but then nothing seems to happen. There is no retuen message from Yahoo to the order showing that it was charged manually.

I tried it several times. I don't know if it just isn't working or if the customer has now been charged numerous times...

I have updated to the newest version of SM and updated to Yahoo API with the new token(s).

General / Re: Most recent product update messed up...
« on: November 19, 2013, 06:02:52 AM »
No, that rule is not working. I have hidden items that have a price and are orderable in the store. It looks like all of my section and info pages are being uploaded into the product database as products. This is new...never ysed to happen.

I also see that or supplier list was duplicated. I have 2 listings for every supplier. I started to delete duplicates, but then the  products lost their links to the suppliers.

I can try downloading the product file again...I am concerned that it will just compound the issue...hiw do I correct the Supplier issue?

Is there a way to download a database of the products that includes all the fields shown on a product screen...fill in the info manually and then reupload into SM? Then, when I update products from Yahoo, I can ignore existing products. Right now, all if the work I do to add information inSm us wioed oyt when I update the product status from Yahoo.

General / Most recent product update messed up...
« on: November 18, 2013, 11:30:09 AM »
I updated our products to the database last night and today our products are coming over with incorrect weights. We are having to manually modify every order before sending to the shipping software.

There are a bunch of products with $0.00 unit price and there were 5000 blank line items that I deleted.  There are also a bunch of hidden items that should not be hidden...

The product import from Yahoo appears to not be working correctly.

Printing Reports / Re: Packing slips suddenly not printing correctly!
« on: October 09, 2013, 07:32:08 AM »
Thank you for the phone call David!  Yes, the problem is exactly what you said. Somehow our packing_slip template had been overwritten with a Purchase Order with static information.

I just recreated the packing_slip template and voila. No more issue!  I can't even begin to understand how THAT could have happened...someone not paying attention to what they were doing I guess!

Thanks again for the support!


Printing Reports / Packing slips suddenly not printing correctly!
« on: October 08, 2013, 09:49:58 AM »
Starting this morning we are having an issue with packing slips. When we print to Adobe PDF (the format we use to send to drop-shippers...and to modifiy info) the packing slip that "prints" is NOT the packing slip for the selected order!

I have tried deleting and re-downloading the orders from Yahoo...re-booting SM...rebooting the entire computer...nothing seems to hel0p.

What would cause this?

Fixed Bugs / Re: Invalid Store ID - Logging into Yahoo! Stores
« on: September 04, 2013, 09:42:05 AM »
Yes, the update fixed the problem. Thanks David!

Fixed Bugs / Re: Invalid Store ID - Logging into Yahoo! Stores
« on: September 04, 2013, 08:38:05 AM »
We are having the same issue on all 4 of our Yahoo Stores...

Program Setup / "Yahoo returning Invalid XML Files"...
« on: August 26, 2013, 08:44:28 AM »
Last night we starting getting an error message from all 4 stores saying that "Yahoo is returning invalid XML files".  SM tries to download orders, but cannot complete the task.

I upgraded SM to the latest  beta version this morning per your email, but the problem persists.

We are unable to download or process orders at this point.  How can I fix this?

Ah ha! It says None. I  it should say USPS insurance or Dazzle Insurance...?

Even though the insurance box is checked and an insurance value is entered for the shipment in SM, the information is not passing on to Dazzle through the XML exchange function.  The USPS labels print with the postage, and the delivery confirmation, but not the insurance...

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