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Messages - mbcarr1975
« on: November 19, 2013, 06:02:52 AM »
No, that rule is not working. I have hidden items that have a price and are orderable in the store. It looks like all of my section and info pages are being uploaded into the product database as products. This is new...never ysed to happen.
I also see that or supplier list was duplicated. I have 2 listings for every supplier. I started to delete duplicates, but then the products lost their links to the suppliers.
I can try downloading the product file again...I am concerned that it will just compound the issue...hiw do I correct the Supplier issue?
Is there a way to download a database of the products that includes all the fields shown on a product screen...fill in the info manually and then reupload into SM? Then, when I update products from Yahoo, I can ignore existing products. Right now, all if the work I do to add information inSm us wioed oyt when I update the product status from Yahoo.
« on: November 18, 2013, 11:30:09 AM »
I updated our products to the database last night and today our products are coming over with incorrect weights. We are having to manually modify every order before sending to the shipping software.
There are a bunch of products with $0.00 unit price and there were 5000 blank line items that I deleted. There are also a bunch of hidden items that should not be hidden...
The product import from Yahoo appears to not be working correctly.
« on: October 09, 2013, 07:32:08 AM »
Thank you for the phone call David! Yes, the problem is exactly what you said. Somehow our packing_slip template had been overwritten with a Purchase Order with static information.
I just recreated the packing_slip template and voila. No more issue! I can't even begin to understand how THAT could have happened...someone not paying attention to what they were doing I guess!
Thanks again for the support!
« on: October 08, 2013, 09:49:58 AM »
Starting this morning we are having an issue with packing slips. When we print to Adobe PDF (the format we use to send to drop-shippers...and to modifiy info) the packing slip that "prints" is NOT the packing slip for the selected order!
I have tried deleting and re-downloading the orders from Yahoo...re-booting SM...rebooting the entire computer...nothing seems to hel0p.
What would cause this?
« on: September 04, 2013, 09:42:05 AM »
Yes, the update fixed the problem. Thanks David!
« on: September 04, 2013, 08:38:05 AM »
We are having the same issue on all 4 of our Yahoo Stores...
« on: August 26, 2013, 08:44:28 AM »
Last night we starting getting an error message from all 4 stores saying that "Yahoo is returning invalid XML files". SM tries to download orders, but cannot complete the task.
I upgraded SM to the latest beta version this morning per your email, but the problem persists.
We are unable to download or process orders at this point. How can I fix this?
« on: May 29, 2013, 08:28:45 PM »
Ah ha! It says None. I it should say USPS insurance or Dazzle Insurance...?
« on: May 27, 2013, 05:22:27 PM »
Even though the insurance box is checked and an insurance value is entered for the shipment in SM, the information is not passing on to Dazzle through the XML exchange function. The USPS labels print with the postage, and the delivery confirmation, but not the insurance...
« on: May 03, 2013, 07:22:55 AM »
« on: May 02, 2013, 06:42:44 PM »
This has happened several times before. Our entire list/database of suppliers is blank/gone...and all of our Purchase Orders have also disappeared.
I cannot remember how this was addressed in the past. Would you please post the instructions here?
« on: March 08, 2013, 09:33:57 AM »
We are having consistent issues with logging into our Yahoo stores to get orders ever since Yahoo did their last maintenance. I have updated SM to the latest version, but the problem remains.
We are having to shut SM down and restart it multiple times throughout the day. I am not sure if it has to do with the Yahoo maintenance or what was done in the last SM update to change the way SM logs into Yahoo, but it is not working well...
« on: December 05, 2012, 09:53:57 AM »
We have had a problem with our smtofedex text document just disappearing from our SM folder. So much of a problem that I just created a copy of the document on the computer desktop so we could easy copy and paste it back into the folder where it belongs instead of having to re-create it from scratch.
Up to today, I could not figure out why this was happening.
Today I found the common thread...
If you accidentally export an order to Fedex that contains an incompatible shipping method (such as USPS Priority Mail), SM gives you a warning error box and tells you to remove the "offending" order and export again. However it also DELETES the text file at the same time!
« on: December 03, 2012, 06:50:36 AM »
I am unable to save my SM file starting on startup this morning. I cannot download or process orders cannot be saved.
I have tried restarting the program... What can I do to fix this?
« on: October 21, 2012, 02:00:05 PM »
Okay. I have updated the software. I will let you know what happens...