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July 26, 2016, 05:46:09 PM
: SMF - Just Installed

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Messages - mbcarr1975

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Will this new 2-step verification for the Credit Card role in Merchant Solutions affect our payment processing through SM?

QuickBooks / Re: Quickbooks Online Version
« on: February 03, 2016, 06:11:51 AM »
Hi David,

Has there been any movement towards this functionality. We need to switch to QB online for a variety of reasons...


Bug Reports / Cancelling order through SM...
« on: December 12, 2015, 08:03:50 AM »
When I cancell an order through SM, the shipping charge remains. It takes an extra step to remove the snipping charge before updating to Aabaco.  Why is that?

I looked at the risk tools and I see flags set for certain scenarios. Perhaps this is what is triggering. I will see if changing those flags helps.  Thanks!

Hmm. I did not get a voicemail message. Yes, this is still a problem.  We also have found that when we update back to Aabaco with order changes the fields get scrmabled. Shipping becomes tax. Tax fills in the discount field and discounts are erased all together.

It is a flat out mess.  One that I cannot deal with at this time of year.

We are going to be changing platforms next year. We have reached the end of our patience rope with Yahoo/Aabaco.

The preferred carrier is and has always been set to Fedex, that is why I'm baffled as to why it is pulling Customer Pickup

General / New "default" ettings that I need to change back to the old ones
« on: November 30, 2015, 04:26:21 PM »
I have noticed a few changes in the SM processing since the last couple of updates.

I need to know what settings control these so I can change them back to the way they were...

- The orders with an AVS mismatch are coming through automatically as a "Pending Review". Need to turn this off.

- The Shipping carrier in the Shipping "info" box is defaulting to "customer pick-up" instead of our default carrier. I have to go in a select Fedex every time I enter a tracking number. This is time consuming this time of year. How do I fix that?

Ah-ha!  Okay. Thanks.

I have changed the login and passwords in SM to the new Aabacco logins, but I get an error box telling me that I need to log out as a different user on Yahoo.

I have tried restarting the browser, Re-booting SM and re-booting the computer. Still the same error.

Has anything changed with the log-in protocol for getting info back into the store manager?

General / Fedex tracking link leads to blank page on Fedex website.
« on: November 01, 2015, 01:05:02 PM »
I wonder of Fedex has changed the link to tracking numbers? WHen we click on the "Track" butten in the shipment it takes us to a blank page on Fedex? Just started within the last week that I am aware of...

General / Problem sending emails through SM...with attachments
« on: October 18, 2015, 09:55:28 AM »
Vendor PO emails are not being received if the contain attachments.  When testing this, it appears that emails without attachments get through, but when we attach our packing slip, they do not.

This started happening about 2 weeks ago. At first I though it was just 1-2 vendors,, but it is now most of them. It appears to be an issue for vendors using MS Outlook.

I am wondering if a Windows update might have affected that way the SM emails are being handled?

That is the setting on SM already

There is no QB order. Usually when we update to QB at day end after we ship and charge, any new items that have not been pruchased before (and are therefore not in QB) are transferred over into the items list in QB.  That is not happening now.

It appears that product item numbers have stopped transferring to Quickbooks during the XML exchange.

I have an invoice to pay for an item that was shipped and charged through SM on an order. The order was transferred to QB via XML.  However, the item on the invoice did not transfer to QB, meaning I have no way to pay the invoice unless I go back and enter the item to QB manually.

SM has stopped working. I have updated to the newest version.

Every time I attempt to download orders I get a pop-up box that says "Internal Error Occurred".

What does that mean and how do I fix it?

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