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August 31, 2015, 07:15:42 AM
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Messages - David Johns

Pages: [1] 2 3 ... 129
1
Other Software / Re: capturing paypal money
« on: August 24, 2015, 02:48:43 PM »
Linda,

You can do that one of two ways, depending on if you want it to channel the transactions through Yahoo.  If you do, follow these steps:

1. Go to "View", "Admin"
2. If you already have an account there with "PayPal" in the name, it should work as is.
3. If not, right click in the blank area of the box at the bottom and choose "Add Account"
4. Set the name of the account to include "PayPal" and set the type to "Yahoo"

That should allow you to complete the PayPal transactions through Yahoo and PayPal.

If you would rather, SuperManager can complete the transactions directly between SuperManager and PayPal.  To do that, you must follow steps 1-3, then these steps:

4. Set the type of the account to "PayPal"
5. Log in to your PayPal account in your web browser and click on the "Profile" link and then "Profile and Settings"
6. Click on the "My Selling Tools" under My Profile
7. Click on the "Update" link next to the "API Settings"
8. Click on "Request API credentials"
9. Copy and paste the API credentials provided there into SuperManager's account settings

Thanks,
David

2
Bug Reports / Re: Authorization Has Expired Error When Trying to Charge
« on: August 16, 2015, 02:06:01 PM »
Michele,

What has been done with the orders by the time this happens?  Could they have been charged in SuperManager by this time?  Could they have been charged in the Yahoo Store manager?  I'm also curious if the couple of orders that have not actually been charged, if you charge them separately from the others that actually have been charged already using SuperManager, will they go through?

Thanks,
David

3
This issue was caused by DirectConnect's migration to a new server.  Apparently they failed to get the word out to everyone who needed it.  We have updated SuperManager to work with their new server as of version 1.7.6.2.

4
Email Templates / Dropship Email to a Supplier
« on: August 15, 2015, 08:05:24 AM »
To:
Code: [Select]
supplier_email
Subject:
Code: [Select]
Drop Ship PO# order_id from company_name
Body:
Code: [Select]
- - - - - - - - company_name DROP SHIP ORDER order_date- - - - - - - - - -
DATE:      order_date
ORDER #:   order_id
================================================================
SHIP TO:
================================================================
ship_name
ship_street
ship_city, ship_state ship_zip
ship_country
ship_phone
Email shipment confirmations to: company_email
Qty       Sku                        Item Name
==================================================================
(item_quantity)       item_code       item_description   item_options
==================================================================
Question, problems or delays?  Please call immediately:   company_phone
Thanks again!
-The company_name Team

5
Other Software / Re: Reauthorizing of order
« on: August 14, 2015, 05:40:40 AM »
Linda,

Sorry this has been problematic for you.  According to the Yahoo documentation on the API:
Quote
Multiple authorizations for orders are supported.

So this should work.  What is the error message you are getting?

6
Linda,

Depending on how you have your gift messages set up on Yahoo, this could change between the conventional way of downloading orders and the API.  In Michele's case, she had her stores set up to collect a gift message into a custom address field.  Yahoo also has a native feature to collect a gift message.  I worked with someone else last week who was trying to use this approach.  The API documentation includes a tag for passing the gift message collected this way, however, at least in the case of that customer the Yahoo API was not sending the data collected to SuperManager.  I believe he contacted Yahoo to let them know there was an issue with that.  However, I didn't hear back.

To let me help you debug this issue in your case, can you please go in SuperManager to an order that you know has a gift message and double click on it.  Then, go to the bottom right corner of the details screen and select the "Gift Message" tab and send me a screenshot of that.  Then, select the "Custom" tab in the same area and send me a screenshot of that as well.  Once you get me those screenshots, I can let you know if there is a variable you can use or if you will need to contact Yahoo to let them know there is an issue for you with the API as well.

Thanks!
David

7
Duane,

I sent you an email asking for some more information I'll need to debug this.

Thanks,
David

8
Mike,

It seems to work well.  I have been working with it on both an upgrade and fresh install of windows 10 and haven't seen any issues.  You just have to make sure to follow the same instructions as for windows 7 and 8:
http://www.thesupermanager.com/forum/index.php/topic,362.0.html

Thanks,
David

9
Glad that did the trick!

10
jabrein,

There is a pop-up message Yahoo/Luminescent has running about the transition and some new terms and conditions that they want store owners to accept.  The first time I tested 1.7.6.0 this did cause a hiccup, but once I had cleared that pop-up it worked flawlessly.  Please do this:
  • In SuperManager, choose "Help", "Restart Browser"
  • Close SuperManager
  • Open Internet Explorer and log into your store and go to"View Orders"
  • Close Internet Explorer and reopen SuperManager and try it again

Thanks,
David

11
Duane,

Do you have your direct connect account set up through yahoo or directly in SuperManager?  The error message would seem to imply that your Direct Connect Account has expired, but there may be another issue.

Thanks,
David

12
Michele,

You may not have gotten my reply this morning since I have been merging all these topics together since they are really all the same issue.  I may have messed it up so you didn't get the response.  Please update to 1.7.6.0.  I think all the TextBoxFill issues are resolved by it.

Thanks,
David

13
Jeff,

There was a Yahoo service message about needing to accept terms and conditions of their migration to Luminescent.  That did cause an error for me the first time I logged in with 1.7.6.0.  I'm guessing that was the cause of the hang-up.

Also, I recommend switching to full "Yahoo API" mode.  We have thought of eliminating the hybrid mode since it was really just a temporary means to developing the API connections without taking the risk of leaving users stranded with something that didn't work for some things, but did for others.  I'm not saying we will do that anytime soon, but it really doesn't make sense to use it anymore.  You are just missing out on the speed of downloading orders through the API.

Thanks,
David

14
Jeff,

What's the error message you are getting with version 1.7.6.0?

Thanks,
David

15
Michele,

Please update to 1.7.6.0 and see if that fixes the issue.

Thanks,
David

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