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July 18, 2018, 08:26:36 AM
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Messages - David Johns

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1
Other Software / Re: Error Downloading Orders....
« on: June 06, 2018, 07:05:50 PM »
Norman,

I took another look at it and think I figured out what could be causing this.  SparkPay's server returns a "Retry After" header that SuperManager was using to calculate how long it needed to wait.  We noticed in some of our testing that sometimes the date returned by the server and the "Retry After" headers were on different clocks.  We thought we had a robust way to get around this issue.  I made an adjustment that I think will solve the problem.  Please update to 1.9.9.7 and let us know how it works out for you.

Thanks,
David

2
Other Software / Re: Error Downloading Orders....
« on: June 05, 2018, 03:44:09 AM »
Norm,

When you say you are on Americommerce do you mean SparkPay?  The SparkPay integration is supposed to be able to handle the rate limiting.  Do you see the "throttling...x seconds" message come up in the status bar or is this not working properly?

Thanks,
David

3
Import Formats / Re: Amazon order importing error
« on: June 05, 2018, 03:39:43 AM »
Sorry - somehow I missed this question when you asked it.  Or we may have solved the issue outside of the forum.  Let me postback in case others receive this error.  This is almost always caused by having the wrong time and/or timezone in your windows settings.  Please check the time and timezone in your windows settings.

4
Awesome!  Thanks for the feedback.

5
Other Software / Re: Error Downloading Orders....
« on: May 01, 2018, 12:51:05 PM »
Norman,

What store platform are you on?

Thanks,
David

6
General / Re: Luminate/Yahoo/Aabaco error when charging
« on: March 22, 2018, 06:56:14 PM »
Are you using PayPal as your merchant account too?  Does it always happen or just intermittently?

Thanks,
David

7
Norman,

I figured out the problem.  SparkPay was messing up some of their response headers.  I put provisions into SuperManager to get around it.  Update to the latest release and it should work.

Thanks,
David

8
Norman,

Sorry you are running into problems.  We have other users for whom it is still working correctly.  I'm guessing there is something specific about your account and/or a particular order that SuperManager is not handling well.  Can you send your SuperManager smg file to us for us to test it out in debug and see what is going wrong?  If so, please zip the file before sending it.

Thanks,
David

9
General / Re: Luminate/Yahoo/Aabaco error when charging
« on: February 23, 2018, 05:45:31 PM »
Do you use PayPal for your merchant account?  What do you have defined as your "Make manual transactions through" setting for this store in your store settings?

Thanks,
David

10
General / Re: Processing manual payment with SM, AAbacco/Yahoo, PayPal.
« on: January 12, 2018, 11:34:43 AM »
Ed,

Thanks for the update. Especially the last error looked like a server issue.  Glad it is working again.

Thanks,
David

11
General / Re: Processing manual payment with SM, AAbacco/Yahoo, PayPal.
« on: December 28, 2017, 02:07:46 PM »
All,

I'm happy to report that we have been able to implement a fix for this issue.  Please update to the newest beta release, 1.9.8.1, and the workaround should no longer be required.  Please note that if you do not have the latest production release, 1.9.8.0, installed you will need to update to it, then to the new beta.  Please post back with your experience.

Thanks for your patience,
David

12
QuickBooks / Re: Tax rounding - local tax
« on: December 18, 2017, 04:38:18 AM »
Can you please send me a screenshot of an order in BigCommerce, SuperManager and QuickBooks?  I need to compare all three to see where the issue arises.  Normally SuperManager will not re-calculate taxes.  It just imports what it receives from the shopping carts and then sends that to QuickBooks.  How QuickBooks receives it depends on some of your export settings in SuperManager.  If I get those three screenshots it will give me a good chance to see what is happening.

Thanks,
David

13
General / Re: Processing manual payment with SM, AAbacco/Yahoo, PayPal.
« on: December 06, 2017, 08:48:18 PM »
Ed,

We've been getting feedback from people that this started occurring around black Friday weekend.  We've investigated it and it seems to be intermittent.  We did find that this workaround seems to make it work:
  • Go to “Help”, “Restart Browser”
  • Close SuperManager
  • Open Internet Explorer and log into the store manager
  • Open SuperManager and use it normally

Give it a try and let us know if that works for you.

Thanks,
David

14
Email Templates / Order Completed Email with Transaction History
« on: October 16, 2017, 04:27:26 PM »
To:
Code: [Select]
order_email
Subject:
Code: [Select]
Your company_name order is completed
Body:
Code: [Select]
<html>

<head>
<title>Order Details</title>

</head>

<body>
<p style="font-size: 10pt; font-family: Arial;"><img border="0" src="company_website/images/logo.jpg" width="740"></p>
<table width="740">
  <tr>
    <td>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">bill_first_name,</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">Thank you for your company_name order! Below is your transaction history.</p>
    </td>
  </tr>
</table>
<p class="spacer" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 5px 0px;" align="left">&nbsp;</p>
<div align="left">
<table border="0" cellspacing="0" width="740" bordercolor="#000000" cellpadding="4" id="Table3">
  <thead style="display: table-header-group;">
  <tr>
    <td width="85" valign="middle" style="border: 1 solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Qty</p></td>
    <td width="455" valign="middle" style="border-right-width: 1px; border-right-style: solid; border-top-width: 1px; border-top-style: solid; border-bottom-width: 1px; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Item Description</p></td>
    <td width="100" valign="middle" style="border-right-width: 1px; border-right-style: solid; border-top-width: 1px; border-top-style: solid; border-bottom-width: 1px; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Price</p></td>
    <td width="100" valign="middle" style="border-right-width: 1px; border-right-style: solid; border-top-width: 1px; border-top-style: solid; border-bottom-width: 1px; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Ext. Price</p></td>
  </tr>
  </thead>
  <tr>
    <td width="85" valign="TOP" height="24" style="border-left-width: 1px; border-left-style: solid; border-right-width: 1px; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;">item_quantity</p></td>
    <td width="455" valign="TOP" height="24" style="border-right-width: 1px; border-right-style: solid;" align="left"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;">item_description item_options</p></td>
    <td width="100" valign="TOP" height="24" style="border-right-width: 1px; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px; text-align:right">item_price</p></td>
    <td width="100" valign="TOP" height="24" style="border-right-width: 1px; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px; text-align:right">item_ext_price</p></td>
  </tr>
  <tr>
    <td width="85" style="border-left-width: 1px; border-left-style: solid; border-right-width: 1px; border-right-style: solid; border-bottom-width: 1px; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="455" style="border-right-width: 1px; border-right-style: solid; border-bottom-width: 1px; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="100" style="border-right-width: 1px; border-right-style: solid; border-bottom-width: 1px; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="100" style="border-right-width: 1px; border-right-style: solid; border-bottom-width: 1px; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
  </tr>
  <tr>
    <td width="640" style="border-right-width: 1px; border-right-style: solid;" colspan="3"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;" align="right">total_name</p></td>
    <td width="100" style="border-right-width: 1px; border-right-style: solid;"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;" align="right">total_amount</p></td>
  </tr>
  <tr>
    <td width="640" style="border-right-width: 1px; border-right-style: solid;" colspan="3"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;" align="right">payment_type</p></td>
    <td width="100" style="border-right-width: 1px; border-right-style: solid;"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;" align="right">payment_amount</p></td>
  </tr>
  <tr>
    <td width="640" style="border-right-width: 1px; border-right-style: solid;" colspan="3"><p class="item" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;" align="right">&nbsp;</p></td>
    <td width="100" style="border-right-width: 1px; border-right-style: solid; border-bottom-width: 1px; border-bottom-style: solid;"><p class="item" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;" align="right">&nbsp;</p></td>
  </tr>
  </table>
</div>
<p class="spacer" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 5px 0px;" align="left">&nbsp;</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">Please contact us if there are any problems or questions.</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left"><b>company_name</b><br>
<br>
<a href="mailto:company_email">company_email</a><br>
<a href="company_website">company_website</a></p>
</body>
</html>

You'll need to make sure your company website is listed with the http:// prefix in your store settings and put the header you want to appear at the top of the email at /images/logo.jpg relative path from your root web directory.

15
Unfortunately this is a known issue with the Yahoo Store API.  SuperWare has discussed this shortcoming with them and they have it on their list of things to address, but have not fixed it as of yet.  There is, however, a workaround using custom fields:

  • Go to your Yahoo Store manager and click on the "Checkout & Registration Manager" link
  • On the checkout & registration manager, click the "Global Settings" link
  • Select the "Checkout Settings" tab
  • Under "Gift Options", choose "Disable"
  • Click "Save"
  • Go back to the "Checkout & Registration Manager" and click the "Page Configuration" link
  • Click on the "Secure Checkout" part of the "Order" Configuration
  • Go down to the "Page Sections” section and click the radio button next to "Other Information" and click the "Add" button
  • For "Field Display Name" enter "Gift-wrap"
  • For "Field Name Visibility" choose "Display Field Name in Checkout"
  • For "Display This Field" choose "At the Bottom of this Section"
  • For "Field Type" choose "Check Box"
  • Click "Next"
  • After Adding that field, repeat the process for adding the gift message the same, except enter "Gift-message" for the name and "Input Field" for the field type.

After setting up these custom fields, future orders should import into SuperManager with the Gift Message populated.

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