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April 19, 2014, 04:16:02 AM
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Messages - David Johns

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1
FAQ / What to do when I get "Invalid Store ID"
« on: March 28, 2014, 04:32:31 PM »
This error is intended to trap a situation where you have entered a store id in your store settings that isn't accessible from the username and password you have entered.  Check that and some other things listed below.

Check Your Store Credentials in Your Store Settings
Go to "View", "Store Settings..." and make sure your store ID, username and password are correct.  If you do not know this store ID you can find it by going to your store and clicking "View Cart" and then looking at the url that takes you to, which should look like http://order.store.yahoo.net/cgi-bin/wg-order?store_id, where your store ID will be where “store_id” is shown.  Often times this will be of the yhst-xxxxxxxxxxxxxx.  The username and password are the ones you would use to login to the Yahoo store manager.

Try the Restart Browser Function
This can also occur when instances of SuperManager become frozen in the background of your computer.   SuperManager has a function to fix this condition.  Just go to "Help", "Restart Browser".  SuperManager will warn you that you should close any Internet Explorer instances that you need to gracefully close.  For example if you need to finish an email or save your work in an internet explorer window that you have open, do so and close it.  After clicking "Ok" to that warning, try to get orders, or whatever you were trying to do when you got the error.

If these things do not fix the error, make sure you have adjusted the settings discussed in this post:
http://www.thesupermanager.com/forum/index.php/topic,1059.0.html

2
General / Re: Automatic order processing?
« on: March 25, 2014, 03:26:57 AM »
Unfortunately this is not currently possible.

Thanks,
David

3
General / Re: Orders not downloading or charging
« on: February 20, 2014, 05:04:08 PM »
Sorry you are running into problems.  The first thing I would recommend is to check that internet explorer's compatibility and/or protected modes did not get turned back on by a windows or IE update.  Please follow the instructions here:
http://www.thesupermanager.com/forum/index.php/topic,1059.0.html

Thanks,
David

4
General / Re: Slow to Charge after Computer Upgrade
« on: February 15, 2014, 05:17:59 AM »
Pat,

Very sorry for the late reply.  I forgot to click the box to get notifications on this post so I didn't see it until I logged in for another reason and happened to see I had an unvisited post.  Let me address your concerns as numbered below:

1. This is something we have not seen before.  The one thing I can suggest (and you may have already tried it) is to use the "Help", "Restart Browser" function in SuperManager.  Sometimes internet explorer instances are frozen in the background.  You don't see these instances and the only ways to kill them and start fresh are to manually kill them from the task manager, restart your computer or use this function in SuperManager.  Please open SuperManager, use this function, close SuperManager and then open it again and see if this error still occurs.

2. This is an issue that was addressed by the release of version 1.6.4.0.  Please use "Help", "Check for Updates" and make sure you are updated to this version.

3. This usually indicates a problem with your email server settings.  If you need to send other emails through SuperManager, you can fix this issue on the "View", "Store Settings" "Email Settings" tab.  However, the beta release with the hybrid Yahoo option is now released in 1.6.4.0.  Please update to it and use the hybrid approach.  That will be much better in several ways.

Thanks,
David

5
Installation / Re: Update Server Down? Unable to download Updates
« on: January 30, 2014, 06:14:48 PM »
Norman,

Its back up.  Very sorry for the inconvenience.

Thanks,
David

6
Installation / Re: Update Server Down? Unable to download Updates
« on: January 30, 2014, 02:28:41 PM »
Norman,

Yes, it is.  Sorry for the inconvenience.  We're working with our hosting company to fix the issue.

Thanks,
David

7
General / Re: Slow to Charge after Computer Upgrade
« on: January 29, 2014, 05:10:12 AM »
Pat,

Sorry to hear you are having problems with the new release/setup on your new computer.  There are a couple of things I can cause problems like this.  Please go over each of the items discussed in this post:
http://www.thesupermanager.com/forum/index.php/topic,1059.0.html

After making sure all those settings are adjusted properly, the other thing that could cause problems like this is a matter of process.  When you say "Updating the Yahoo Store from SM" are they using the "Update to Store Manager" feature for many orders?  This feature should primarily be used for updating addresses, items and other order information back to Yahoo.  If they are using this for updating tracking numbers, they should instead use the "Shipments", "Update shipment status" feature.  It is described how to use this here:
http://www.thesupermanager.com/forum/index.php/topic,6.0.html

Note that there is an alternative approach now available for updating tracking numbers, which unlike the process used in the link above, is processed by Yahoo's servers real-time.  To use this process, you need to update to the beta release and then switch your store type in your store settings to "Yahoo Hybrid".  You will then need to enter an API token, which you can get by following the steps outlined in the user's manual on page 22:
http://www.thesupermanager.com/sm_usersmanual_1.7.pdf#page=22

8
General / Re: Stamps.com Import File Error Message
« on: January 23, 2014, 02:17:27 PM »
Jeremy,

Apparently the file I posted was not correct.  Here is an updated one.

Thanks,
David

9
General / Re: Stamps.com Import File Error Message
« on: January 22, 2014, 07:24:36 PM »
Jeremy,

I didn't realize this until now, but found out you have to be logged in to the forum to see attachments.  Please make sure you are logged in.  I'll also email it to you just in case.

Thanks,
David

10
General / Re: Stamps.com Import File Error Message
« on: January 22, 2014, 12:59:36 PM »
Jeremy,

Right below the words "Thanks, David" in my post above, there is a link to an attachment called "Stamps.com New.smx"

11
General / Re: Stamps.com Import File Error Message
« on: January 22, 2014, 09:18:42 AM »
Jeremy,

Give this a try.

  • Save the attached file (Stamps.com New.smx) to your computer
  • In SuperManager, go to "View", "Program Settings" and press the "Import..." button inside the "Import/Export Formats" box.
  • Locate the Stamps.com New.smx file you saved to your computer and select it when the file chooser dialog comes up
  • If prompted, choose to overwrite the existing Stamps.com import

If the input you were previously using was called "Stamps.com" you can proceed as you did in the past.  If not, make sure to choose "File", "Import", "Stamps.com" to import the files from Stamps.com.

This should work for you.  Please let us know either way.

Thanks,
David

12
General / Re: Stamps.com Import File Error Message
« on: January 21, 2014, 03:58:35 PM »
Jeremy,

It sounds like either Stamps.com changed their file format or the export format in your SuperManager program settings has been changed.  I'm guessing Stamps.com has changed their file format.  If you want to send me a sample file, I can send you the export format you should be using.

Thanks,
David

13
General / Re: Customer Notes include cancelled emails
« on: January 13, 2014, 03:35:51 PM »
Duane,

Ok - that makes sense now.  When emails are sent from within SuperManager, it can detect if the email actually gets sent.  However, when you choose the "Blank email" option or have the "Use Default Mail Client" option enabled, it just launches an email in your default mail client and SuperManager has no way to detect what you do in your mail client from there.  I hope this is not a big issue for you.

Another alternative is to change your settings for sending the emails.  You would have to disable the default mail client option if you are currently using that.  If you are using the send blank email option, you could either create a template for the email you are typically sending this way - or for that matter, if the reason for sending an email like this varies, you could create a blank email template and enable the "Preview/Edit Emails with this Template before Sending" option for that template.  Then it will pop up a SuperManager email message window and allow you to edit it before you press "Send".  If you instead cancel it before sending, it won't record in the notes that you sent it.

Thanks,
David

14
General / Re: Customer Notes include cancelled emails
« on: January 09, 2014, 07:56:45 PM »
Duane,

Thanks for the feedback.  I've tried to repeat this and can't get it to repeat.  I've tried clicking the email button on the order details, shipment details and the menu from right clicking and choosing "Send Email" from the order list.  Can you give me a list of steps to repeat this error?

Thanks,
David

15
Requests for new Features / Re: sears marketplace
« on: December 16, 2013, 04:15:05 AM »
AdvancedMart,

We can certainly explore that.  I checked out their website and couldn't find any information on API access.  Do you know if they offer something like that?  Otherwise, what type of order exports do they offer?

Thanks,
David

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