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October 31, 2014, 02:29:25 AM
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Messages - David Johns

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Other Software / Re: X-Cart unable to Get orders
« on: October 29, 2014, 08:00:02 PM »
I sent you an email early yesterday about resolving this using remote .  If you just haven't gotten to it, that's fine.  I just wanted to make sure you got it.  If not, please email me at info@thesupermanager.com.


Other Software / Re: X-Cart unable to Get orders
« on: October 27, 2014, 02:14:41 PM »

Sorry you are having problems.  I  you have installed the scripts along with your X-cart instance?  Are you running X-cart 4 or 5?


General / Re: Amazon FBA payments posting incorrectly in SuperManager
« on: October 25, 2014, 03:59:32 PM »

Unfortunately in this circumstance you will have to manually delete the first payment event.  Amazon actually does not give any payment information with the orders.  To make the orders completed, SuperManager automatically adds one transaction for the full amount due on the order.  When you update an order and it sees a transaction that is identical, it matches them.  In this situation, however, they are not for the same amount so it doesn't match them.  Hopefully you don't have enough of these that it is a major issue for you.


Bug Reports / Re: date error with Amazon status update?
« on: October 14, 2014, 05:57:36 AM »
We just released, which we think will help problems a bit.  A while back, from looking at the Amazon documentation, we thought it was only possible to set the day, but not the time of the ship date.  Because of that, we were often getting these errors for customers processing orders in certain time zones.  For that reason, we changed the shipment imports to  shipments were made at noon local time, which made it most likely that shipments would be recorded in the same date no matter which time zone was .  The drawback of this is that orders received the next day in GMT caused errors because Amazon saw it as being shipped the day before the order was received.  Now that we have successfully demonstrated being able to pass amazon both the date and time of the shipment, we have switched beta to record the shipment date specified by dazzle/stamps.com/other text file, but use the current time of day if not specified.  I think this approach will work for all situations.  Please give it a try and report back.


Bug Reports / Re: date error with Amazon status update?
« on: October 10, 2014, 06:29:43 PM »

Thanks for chiming in.  It seems the issue probably occurs when trying to send orders before noon local time.  In some places, SuperManager makes an  that when you say a pack is shipped today it sets the exact time to today at noon.  If you update orders before noon, it then says its not noon yet, but you are telling me you shipped it at noon today.  We will take one of a couple of approaches to correcting the issue, but I'm wondering what method you are using that sets the shipmark date.  Dazzle XML, WorldShip XML, Manually entering it, etc?


Bug Reports / Re: date error with Amazon status update?
« on: October 10, 2014, 03:49:34 AM »
OK.  Making progress now.  Now amazon is reading the time correctly from the submission.  The issue seems to be rounding errors SuperManager puts on the time of shipment.  AdvancedMart,  how are you importing shipment information from SuperManager for that order?  Dazzle XML? Text import from FedEx or another software? Typing in manually?  Something else?


Bug Reports / Re: date error with Amazon status update?
« on: October 09, 2014, 03:53:22 AM »
I've made another attempt to get Amazon to interpret the times correct.  Please try updating to and see if it works now.


Bug Reports / Re: date error with Amazon status update?
« on: October 07, 2014, 03:32:40 AM »
Thanks for the detail feedback.  The Amazon documentation doesn't give the time zone to use in this update and apparently it can vary from account to account.  I have released an update that takes advantage of undocumented features for this update.  Please give it a try and let me know right away if it is working for you.  To try it out, update to out this morning.


QuickBooks / Re: QuickBooks 2015 - Beware
« on: September 29, 2014, 03:02:24 AM »

Thanks for posting this information!


Other Software / Re: Integration with Ebay
« on: September 05, 2014, 05:17:06 PM »

Recent versions now have a built-in eBay import function.  You should just need to go to your eBay "My eBay" and install either Selling Manager OR Selling Manager Pro.  Once you have this, the method for download is detailed on this ebay Page:

You can then import the files exported using that method by going to "File", "Import", "Orders", "eBay CSV".


FAQ / The "Track" Button No Longer Works for FedEx or USPS
« on: July 18, 2014, 11:01:10 AM »
FedEx and USPS have updated the links to use to track packages.  These urls are stored in your SuperManager store settings.  To get them to work, you just need to update your store settings as follows:
  • Go to “View”, “Store Settings”
  • Select the “Custom Fields” tab
  • Select the “Carriers” tab on the left
  • Double click on the carrier you need to update
  • Enter the "Tracking URL" using one of the bits of code below.
  • Click “OK” to save and close the carrier settings
  • Click “OK” to save and close the store settings

Code: [Select]
Code: [Select]
Code: [Select]


Good talking to you just now.  I just wanted to document here what we found in our remote  session.  SuperManager was being blocked from accessing the Internet Explorer interrfaces it needs by Norton's "Browser Protection" feature.  When we temporarily turned that feature off, SuperManager worked normally.  When we turned it back on, SuperManager crashed again as before.  We tried to register SuperManager on Norton's overall excption list, but that didn't change the behavior.  This exception list must not include excepting the browser protections.  Unfortunately the only three options are:
1. Switch to a different security application that doesn't preclude software legitamately using these interfaces
2. Turn off this protection in Norton
3. Contact Norton and see if they have an approach to allow software to use the browser interfaces.  They may not be aware that adding programs to an exception list still does not allow this or they may have another approach to except a program from these rules.

If you choose option 3, please respond back with what they tell you.


QuickBooks / Re: QuickBooks Runtime is not properly installed
« on: April 25, 2014, 09:39:22 AM »

Please check out this FAQ:

There are two runtimes that you need to install.  I'm guessing you might be missing one of the two.


FAQ / What to do when I get "Invalid Store ID"
« on: March 28, 2014, 04:32:31 PM »
This error is intended to trap a situation where you have entered a store id in your store settings that isn't accessible from the username and password you have entered.  Check that and some other things listed below.

Check Your Store Credentials in Your Store Settings
Go to "View", "Store Settings..." and make sure your store ID, username and password are correct.  If you do not know this store ID you can find it by going to your store and clicking "View Cart" and then looking at the url that takes you to, which should look like http://order.store.yahoo.net/cgi-bin/wg-order?store_id, where your store ID will be where “store_id” is shown.  Often times this will be of the yhst-xxxxxxxxxxxxxx.  The username and password are the ones you would use to login to the Yahoo store manager.

Try the Restart Browser Function
This can also occur when instances of SuperManager become frozen in the background of your computer.   SuperManager has a function to fix this condition.  Just go to "Help", "Restart Browser".  SuperManager will warn you that you should close any Internet Explorer instances that you need to gracefully close.  For example if you need to finish an email or save your work in an internet explorer window that you have open, do so and close it.  After clicking "Ok" to that warning, try to get orders, or whatever you were trying to do when you got the error.

If these things do not fix the error, make sure you have adjusted the settings discussed in this post:

General / Re: Automatic order processing?
« on: March 25, 2014, 03:26:57 AM »
Unfortunately this is not currently possible.


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