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September 30, 2016, 12:16:47 AM
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Messages - David Johns

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1
There were some issues with this addressed in the beta release.  Please use "Help", "Check for Updates" to update to the beta release and try it again.

Thanks,
David

2
General / Re: New Yahoo Merchant Solutions two-step verification...?
« on: July 27, 2016, 05:40:11 PM »
Michele,

Did it take affect?  Any update?

Thanks,
David

3
General / Re: New Yahoo Merchant Solutions two-step verification...?
« on: July 26, 2016, 01:12:16 PM »
Not if you are using the API.  If you do not have SuperManager using the API to do transactions, it might.  You may need to log in using Internet Explorer manually and then let SuperManager take over from there.  When does this go into effect?

Thanks,
David

4
Access forbidden errors generally mean your API token has expired.  You'll need to renew your Aabaco Store API token.  To do this:
  • Log into your Aabaco Store Manager.  You may be able to do this by clicking on SuperManager's "Open Store Manager" button.  Otherwise, just log in as you normally would to the back end of your Aabaco Store
  • Click on the "Real-time Links" link.  This is under the "Order Settings" column.
  • Click on the "API Settings link.
  • Find the most recent token for "SuperWare, LLC".  You may need to select a subsequent page since only 10 tokens are shown per page.  They are shown in chronological order with older tokens being shown first on the list.  If you have been using the API for a while and have several services accessing it, the expired tokens may be on page one and the active tokens on later pages
  • Put a check next to this token and click the "Renew Selected" button.
  • If prompted, choose to give access to the "Orders API" and "Payments API" and accept any terms and conditions
  • Check your inbox for an email with the new token.  Tokens are exclusively emailed to store owners to the address they have on file with Aabaco.  We have found that this email address is the first one you used when you signed up for your Aabaco store so often times store owners no longer generally use that email address.  If the token is not coming to your email addresses you generally check, you will need to call Aabaco support and find out what address they sent the email to.  Store tokens are never sent to SuperWare.
  • Copy and paste the entire token from the email, which is a long string of characters generally starting with "1.0_", into your SuperManager store settings by clicking on "View", "Store Settings" and placing it in the "API Token" field.

That should get you back in business.  If you have any problems, let us know!

5
As of version 1.8.2.4, this is now available in beta.

6
There are many factors that could force SuperManager to unexpectedly close.

If you use AVG Antivirus
An update to AVG antivirus that was released in May-2016 started making SuperManager close when opening the order details screen, when searching for an order or product and perhaps many other instances.  Fortunately, this can be fixed by adding SuperManager to AVG's exceptions list:
  • Open AVG's control panel.  You can do this by either (a) Double clicking on the AVG icon on your desktop if you have one, (b) Double click on the AVG icon in your system tray, or (c) Enter "AVG" in Windows 10 Cortana or Windows 8 or prior's search menu
  • Press the "Options" drop down in the top right corner of the AVG window and choose "Advanced Settings..."
  • Choose "Exceptions" from the list of settings
  • Press the "Add Exception" button
  • Choose "Application or File" from the exception type drop down
  • Press the "Browse" button and choose "C:\Program Files (x86)\SuperManager\SuperManager.exe" for the file you do NOT want to be scanned
  • Leave the checkboxes as they are by default and click "OK"
  • Press "OK" again to close the advanced settings

This should make it so AVG no longer causes problems for SuperManager.

7
Email Templates / Order Shipped Email to Customer
« on: April 19, 2016, 02:55:03 PM »
To:
Code: [Select]
order_email
Subject:
Code: [Select]
Your company_name order has shipped!
Body:
Code: [Select]
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html>

<head>
<title>Shipment Confirmation</title>

</head>

<body>
<p style="font-size: 10pt; font-family: Arial;"><img border="0" src="company_website/images/logo.jpg" width="740"></p>
<table width="740">
  <tr>
    <td>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">bill_first_name,</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">Thank you for your company_name order!  Your order has been shipped.  Below is a list of the items that were shipped and their tracking numbers.</p>
    </td>
  </tr>
</table>
<p class="spacer" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 5px 0px;" align="left">&nbsp;</p>
<div align="left">
<table border="0" cellspacing="0" width="740" bordercolor="#000000" cellpadding="4" id="Table3">
  <thead style="display: table-header-group;">
  <tr>
    <td width="85" valign="middle" style="border: 0 solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Qty</p></td>
    <td width="455" valign="middle" style="border-right-width: 0; border-right-style: solid; border-top-width: 0; border-top-style: solid; border-bottom-width: 0; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Item Description</p></td>
    <td width="200" valign="middle" style="border-right-width: 0; border-right-style: solid; border-top-width: 0; border-top-style: solid; border-bottom-width: 0; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">
Tracking NO.</p></td>
  </tr>
  </thead>
  <tr>
    <td width="85" valign="TOP" height="24" style="border-left-width: 0; border-left-style: solid; border-right-width: 0; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;">item_quantity</p></td>
    <td width="455" valign="TOP" height="24" style="border-right-width: 0; border-right-style: solid;" align="left"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;">item_description item_options</p></td>
    <td width="200" valign="TOP" height="24" style="border-right-width: 0; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;"><a href="item_tracking_url">item_tracking_id</a></p></td>
  </tr>
  <tr>
    <td width="85" style="border-left-width: 0; border-left-style: solid; border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="455" style="border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="200" style="border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
  </tr>
  </table>
</div>
<p class="spacer" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 5px 0px;" align="left">&nbsp;</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">Please contact us if there are any problems or questions.</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left"><b>company_name</b><br>
<br>
<a href="mailto:company_email">company_email</a><br>
<a href="company_website">company_website</a></p>
</body>
</html>

You'll need to make sure your company website is listed with the http:// prefix in your store settings and put the header you want to appear at the top of the email at /images/logo.jpg relative path from your root web directory.

8
QuickBooks / Re: Cannot export order info to QB via XML.
« on: March 18, 2016, 01:27:45 AM »
Glad this worked for you. Thanks for sharing!

David

9
Program Setup / Re: WinInet Error 12038
« on: March 15, 2016, 03:33:09 AM »
Jon,

Please make sure you have something in the "key" field of your store settings in SuperManager.  Go to "View", "Store Settings" and check the key field there.  It can be anything at this point, but must not be blank.  At the moment this is used as a toggle between using the Yahoo API servers and the Luminate API servers.  Aabaco is still using the Yahoo API servers for now.

Thanks,
David

10
Steve,

Glad the problem went away.  Please post back if it reoccurs.

Thanks,
David

11
Fixed Bugs / Re: Amazon authentication failed after SM update
« on: March 04, 2016, 03:04:22 PM »
Lori,

I think we've got it fixed now.  You should be able to update to version 1.8.0.6.

Thanks,
David

12
Fixed Bugs / Re: Amazon authentication failed after SM update
« on: March 04, 2016, 02:41:06 PM »
Lori,

Thanks for making us aware of this issue.  We tried altering the way SuperManager queries Amazon for orders to avoid occasionally skipping orders.  Apparently the new query isn't working with your store.  We'll pull it down and fix it and let you know when you can try updating once we have it fixed.

Thanks,
David

13
Totally understood and smart about removing the ID - just needing to verify.

I'm guessing the API must transfer the payment to PayPal differently than the store manager interface does.  I'm wondering if getting PayPal payments pro setup for your other store is what you need in order for it to work like the other one.

I don't think there is anything on the SuperManager side that could cause this.

Thanks
David

14
I guess in these you blanked out your PayPal ID.  When you click on "Add/Edit Payment Options" does it have your PayPal API credentials in there?  I would have thought Aabaco would need the API credentials somehow, but perhaps they have a special integration worked out.

As for the account type in SuperManager, "Yahoo" is the correct setting.  I guess we need to update that to be consistent.  At this point, however, it's hard to know what name to use, since I think they are still working out the details on who they are?

Thanks,
David

15
This looks correct.  There are two other options.

First, do you have to enter your PayPal API credentials into the Aabaco store manager?  If so, are you sure these settings are correct?

Second, can you verify, do you have a PayPal account in SuperManager on the admin screen?  If so, double click on it and make sure the type is set to Luminate.

Thanks,
David

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