Welcome, %1$s. Please login or register.
February 21, 2017, 06:58:09 AM
: SMF - Just Installed

Show Posts

* Messages | Topics | Attachments

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Messages - David Johns

Pages: [1] 2 3 ... 132
1
General / Re: Import product fields from Big Commerce
« on: February 12, 2017, 02:53:34 PM »
Connie,

After we talked about this, I've taken a look at an example order from your store that has product RGMTX45965.  BigCommerce's data that it sends to SuperManager does include that it's in bin picking number 4.  It doesn't include a manufacturer's part number or a custom field.  Unless I just don't know what to look for an am missing something.  What should these values be for that SKU?

Thanks,
David

2
Other Software / Re: Manual import of Amazon orders
« on: December 17, 2016, 09:55:45 AM »
Unfortunately Amazon does not offer an export that includes all the data that can be obtained through the API.  There are, however, other options for accounting for your Amazon orders.  Check out this recent blog entry that gives some other options:
http://blog.thesupermanager.com/exporting-your-amazon-store-orders-to-quickbooks/

3
General / Re: Can't process Manual Credit Card transaction through SM.
« on: October 07, 2016, 11:28:12 AM »
Great news. Thanks for posting back.

4
Other Software / Re: dazzle xml file transfer issue
« on: October 02, 2016, 08:36:01 AM »
Adam,

Can you please verify that the exact folder "C:\Users\adam c tills\documents\dazzle\" exists on your new computer.  Often when users migrate to a new computer, their directories are not exactly the same.  For example, perhaps your user name is a little different so there is a "C:\Users\Adam Tills\" folder instead of "C:\Users\Adam C Tills".  This is just an example, but not having the exact same folder name will throw SuperManager off and cause an error like this.

The best thing could be to go to "View", "Program Settings" and select the "XML Exchange Formats" tab.  Select the "Dazzle" export from the list of exports and click the "Browse..." button.  Navigate to the folder you want SuperManager to write the XML file to and click "Save".

Thanks,
David

5
General / Re: Can't process Manual Credit Card transaction through SM.
« on: August 17, 2016, 08:26:33 AM »
There were some issues with this addressed in the beta release.  Please use "Help", "Check for Updates" to update to the beta release and try it again.

Thanks,
David

6
General / Re: New Yahoo Merchant Solutions two-step verification...?
« on: July 27, 2016, 05:40:11 PM »
Michele,

Did it take affect?  Any update?

Thanks,
David

7
General / Re: New Yahoo Merchant Solutions two-step verification...?
« on: July 26, 2016, 01:12:16 PM »
Not if you are using the API.  If you do not have SuperManager using the API to do transactions, it might.  You may need to log in using Internet Explorer manually and then let SuperManager take over from there.  When does this go into effect?

Thanks,
David

8
Access forbidden errors generally mean your API token has expired.  You'll need to renew your Aabaco Store API token.  To do this:
  • Log into your Aabaco Store Manager.  You may be able to do this by clicking on SuperManager's "Open Store Manager" button.  Otherwise, just log in as you normally would to the back end of your Aabaco Store
  • Click on the "Real-time Links" link.  This is under the "Order Settings" column.
  • Click on the "API Settings link.
  • Find the most recent token for "SuperWare, LLC".  You may need to select a subsequent page since only 10 tokens are shown per page.  They are shown in chronological order with older tokens being shown first on the list.  If you have been using the API for a while and have several services accessing it, the expired tokens may be on page one and the active tokens on later pages
  • Put a check next to this token and click the "Renew Selected" button.
  • If prompted, choose to give access to the "Orders API" and "Payments API" and accept any terms and conditions
  • Check your inbox for an email with the new token.  Tokens are exclusively emailed to store owners to the address they have on file with Aabaco.  We have found that this email address is the first one you used when you signed up for your Aabaco store so often times store owners no longer generally use that email address.  If the token is not coming to your email addresses you generally check, you will need to call Aabaco support and find out what address they sent the email to.  Store tokens are never sent to SuperWare.
  • Copy and paste the entire token from the email, which is a long string of characters generally starting with "1.0_", into your SuperManager store settings by clicking on "View", "Store Settings" and placing it in the "API Token" field.

That should get you back in business.  If you have any problems, let us know!

9
As of version 1.8.2.4, this is now available in beta.

10
There are many factors that could force SuperManager to unexpectedly close.

If you use AVG Antivirus
An update to AVG antivirus that was released in May-2016 started making SuperManager close when opening the order details screen, when searching for an order or product and perhaps many other instances.  Fortunately, this can be fixed by adding SuperManager to AVG's exceptions list:
  • Open AVG's control panel.  You can do this by either (a) Double clicking on the AVG icon on your desktop if you have one, (b) Double click on the AVG icon in your system tray, or (c) Enter "AVG" in Windows 10 Cortana or Windows 8 or prior's search menu
  • Press the "Options" drop down in the top right corner of the AVG window and choose "Advanced Settings..."
  • Choose "Exceptions" from the list of settings
  • Press the "Add Exception" button
  • Choose "Application or File" from the exception type drop down
  • Press the "Browse" button and choose "C:\Program Files (x86)\SuperManager\SuperManager.exe" for the file you do NOT want to be scanned
  • Leave the checkboxes as they are by default and click "OK"
  • Press "OK" again to close the advanced settings

This should make it so AVG no longer causes problems for SuperManager.

11
Email Templates / Order Shipped Email to Customer
« on: April 19, 2016, 02:55:03 PM »
To:
Code: [Select]
order_email
Subject:
Code: [Select]
Your company_name order has shipped!
Body:
Code: [Select]
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html>

<head>
<title>Shipment Confirmation</title>

</head>

<body>
<p style="font-size: 10pt; font-family: Arial;"><img border="0" src="company_website/images/logo.jpg" width="740"></p>
<table width="740">
  <tr>
    <td>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">bill_first_name,</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">Thank you for your company_name order!  Your order has been shipped.  Below is a list of the items that were shipped and their tracking numbers.</p>
    </td>
  </tr>
</table>
<p class="spacer" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 5px 0px;" align="left">&nbsp;</p>
<div align="left">
<table border="0" cellspacing="0" width="740" bordercolor="#000000" cellpadding="4" id="Table3">
  <thead style="display: table-header-group;">
  <tr>
    <td width="85" valign="middle" style="border: 0 solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Qty</p></td>
    <td width="455" valign="middle" style="border-right-width: 0; border-right-style: solid; border-top-width: 0; border-top-style: solid; border-bottom-width: 0; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Item Description</p></td>
    <td width="200" valign="middle" style="border-right-width: 0; border-right-style: solid; border-top-width: 0; border-top-style: solid; border-bottom-width: 0; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">
Tracking NO.</p></td>
  </tr>
  </thead>
  <tr>
    <td width="85" valign="TOP" height="24" style="border-left-width: 0; border-left-style: solid; border-right-width: 0; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;">item_quantity</p></td>
    <td width="455" valign="TOP" height="24" style="border-right-width: 0; border-right-style: solid;" align="left"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;">item_description item_options</p></td>
    <td width="200" valign="TOP" height="24" style="border-right-width: 0; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;"><a href="item_tracking_url">item_tracking_id</a></p></td>
  </tr>
  <tr>
    <td width="85" style="border-left-width: 0; border-left-style: solid; border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="455" style="border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="200" style="border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
  </tr>
  </table>
</div>
<p class="spacer" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 5px 0px;" align="left">&nbsp;</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">Please contact us if there are any problems or questions.</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left"><b>company_name</b><br>
<br>
<a href="mailto:company_email">company_email</a><br>
<a href="company_website">company_website</a></p>
</body>
</html>

You'll need to make sure your company website is listed with the http:// prefix in your store settings and put the header you want to appear at the top of the email at /images/logo.jpg relative path from your root web directory.

12
QuickBooks / Re: Cannot export order info to QB via XML.
« on: March 18, 2016, 01:27:45 AM »
Glad this worked for you. Thanks for sharing!

David

13
Program Setup / Re: WinInet Error 12038
« on: March 15, 2016, 03:33:09 AM »
Jon,

Please make sure you have something in the "key" field of your store settings in SuperManager.  Go to "View", "Store Settings" and check the key field there.  It can be anything at this point, but must not be blank.  At the moment this is used as a toggle between using the Yahoo API servers and the Luminate API servers.  Aabaco is still using the Yahoo API servers for now.

Thanks,
David

14
Steve,

Glad the problem went away.  Please post back if it reoccurs.

Thanks,
David

15
Fixed Bugs / Re: Amazon authentication failed after SM update
« on: March 04, 2016, 03:04:22 PM »
Lori,

I think we've got it fixed now.  You should be able to update to version 1.8.0.6.

Thanks,
David

Pages: [1] 2 3 ... 132



Powered by MySQL Powered by PHP SMF 2.0.13 | SMF © 2016, Simple Machines Valid XHTML 1.0! Valid CSS!