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June 30, 2016, 01:19:34 PM
: SMF - Just Installed

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Messages - David Johns

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1
There are many factors that could force SuperManager to unexpectedly close.

If you use AVG Antivirus
An update to AVG antivirus that was released in May-2016 started making SuperManager close when opening the order details screen, when searching for an order or product and perhaps many other instances.  Fortunately, this can be fixed by adding SuperManager to AVG's exceptions list:
  • Open AVG's control panel.  You can do this by either (a) Double clicking on the AVG icon on your desktop if you have one, (b) Double click on the AVG icon in your system tray, or (c) Enter "AVG" in Windows 10 Cortana or Windows 8 or prior's search menu
  • Press the "Options" drop down in the top right corner of the AVG window and choose "Advanced Settings..."
  • Choose "Exceptions" from the list of settings
  • Press the "Add Exception" button
  • Choose "Application or File" from the exception type drop down
  • Press the "Browse" button and choose "C:\Program Files (x86)\SuperManager\SuperManager.exe" for the file you do NOT want to be scanned
  • Leave the checkboxes as they are by default and click "OK"
  • Press "OK" again to close the advanced settings

This should make it so AVG no longer causes problems for SuperManager.

2
Email Templates / Order Shipped Email to Customer
« on: April 19, 2016, 02:55:03 PM »
To:
Code: [Select]
order_email
Subject:
Code: [Select]
Your company_name order has shipped!
Body:
Code: [Select]
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html>

<head>
<title>Shipment Confirmation</title>

</head>

<body>
<p style="font-size: 10pt; font-family: Arial;"><img border="0" src="company_website/images/logo.jpg" width="740"></p>
<table width="740">
  <tr>
    <td>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">bill_first_name,</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">Thank you for your company_name order!  Your order has been shipped.  Below is a list of the items that were shipped and their tracking numbers.</p>
    </td>
  </tr>
</table>
<p class="spacer" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 5px 0px;" align="left">&nbsp;</p>
<div align="left">
<table border="0" cellspacing="0" width="740" bordercolor="#000000" cellpadding="4" id="Table3">
  <thead style="display: table-header-group;">
  <tr>
    <td width="85" valign="middle" style="border: 0 solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Qty</p></td>
    <td width="455" valign="middle" style="border-right-width: 0; border-right-style: solid; border-top-width: 0; border-top-style: solid; border-bottom-width: 0; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">Item Description</p></td>
    <td width="200" valign="middle" style="border-right-width: 0; border-right-style: solid; border-top-width: 0; border-top-style: solid; border-bottom-width: 0; border-bottom-style: solid;" height="20"><p class="itemLabels" style="font-size: 10pt; font-family: Arial; font-weight: bold; word-spacing: 0px; text-transform: uppercase; text-indent: 0px; line-height: 100%; text-align: center; margin: 0px;" align="center">
Tracking NO.</p></td>
  </tr>
  </thead>
  <tr>
    <td width="85" valign="TOP" height="24" style="border-left-width: 0; border-left-style: solid; border-right-width: 0; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;">item_quantity</p></td>
    <td width="455" valign="TOP" height="24" style="border-right-width: 0; border-right-style: solid;" align="left"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;">item_description item_options</p></td>
    <td width="200" valign="TOP" height="24" style="border-right-width: 0; border-right-style: solid;" align="center"><p class="item" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; margin: 0px;"><a href="item_tracking_url">item_tracking_id</a></p></td>
  </tr>
  <tr>
    <td width="85" style="border-left-width: 0; border-left-style: solid; border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="455" style="border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
    <td width="200" style="border-right-width: 0; border-right-style: solid; border-bottom-width: 0; border-bottom-style: solid;"><p class="tableSpacer" style="font-size: 4pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 0px;" align="left">&nbsp;</p></td>
  </tr>
  </table>
</div>
<p class="spacer" style="font-size: 10pt; font-family: Arial; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 5px 0px;" align="left">&nbsp;</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left">Please contact us if there are any problems or questions.</p>
<p class="comments" style="font-size: 10pt; font-family: Arial; font-weight: normal; word-spacing: 0px; text-indent: 0px; line-height: 100%; text-align: left; margin: 10px 0px 0px;" align="left"><b>company_name</b><br>
<br>
<a href="mailto:company_email">company_email</a><br>
<a href="company_website">company_website</a></p>
</body>
</html>

You'll need to make sure your company website is listed with the http:// prefix in your store settings and put the header you want to appear at the top of the email at /images/logo.jpg relative path from your root web directory.

3
QuickBooks / Re: Cannot export order info to QB via XML.
« on: March 18, 2016, 01:27:45 AM »
Glad this worked for you. Thanks for sharing!

David

4
Program Setup / Re: WinInet Error 12038
« on: March 15, 2016, 03:33:09 AM »
Jon,

Please make sure you have something in the "key" field of your store settings in SuperManager.  Go to "View", "Store Settings" and check the key field there.  It can be anything at this point, but must not be blank.  At the moment this is used as a toggle between using the Yahoo API servers and the Luminate API servers.  Aabaco is still using the Yahoo API servers for now.

Thanks,
David

5
Steve,

Glad the problem went away.  Please post back if it reoccurs.

Thanks,
David

6
Fixed Bugs / Re: Amazon authentication failed after SM update
« on: March 04, 2016, 03:04:22 PM »
Lori,

I think we've got it fixed now.  You should be able to update to version 1.8.0.6.

Thanks,
David

7
Fixed Bugs / Re: Amazon authentication failed after SM update
« on: March 04, 2016, 02:41:06 PM »
Lori,

Thanks for making us aware of this issue.  We tried altering the way SuperManager queries Amazon for orders to avoid occasionally skipping orders.  Apparently the new query isn't working with your store.  We'll pull it down and fix it and let you know when you can try updating once we have it fixed.

Thanks,
David

8
Totally understood and smart about removing the ID - just needing to verify.

I'm guessing the API must transfer the payment to PayPal differently than the store manager interface does.  I'm wondering if getting PayPal payments pro setup for your other store is what you need in order for it to work like the other one.

I don't think there is anything on the SuperManager side that could cause this.

Thanks
David

9
I guess in these you blanked out your PayPal ID.  When you click on "Add/Edit Payment Options" does it have your PayPal API credentials in there?  I would have thought Aabaco would need the API credentials somehow, but perhaps they have a special integration worked out.

As for the account type in SuperManager, "Yahoo" is the correct setting.  I guess we need to update that to be consistent.  At this point, however, it's hard to know what name to use, since I think they are still working out the details on who they are?

Thanks,
David

10
This looks correct.  There are two other options.

First, do you have to enter your PayPal API credentials into the Aabaco store manager?  If so, are you sure these settings are correct?

Second, can you verify, do you have a PayPal account in SuperManager on the admin screen?  If so, double click on it and make sure the type is set to Luminate.

Thanks,
David

11
Steve,

Please confirm that the API token you are using has permissions to use the payments API.  What you are describing could happen if the token you are using had access to the orders, but not payments API.  You can find this by going to the list of tokens in the Aabaco store manager under "Real-time links" then "API settings".

Thanks,
David

12
Bug Reports / Re: AMOUNTS OUT OF BALANCE
« on: January 20, 2016, 09:56:58 AM »
Which type of shopping cart are the orders coming from?

13
Bug Reports / Re: Cancelling order through SM...
« on: December 14, 2015, 04:05:38 AM »
Thanks for the feedback.  The idea behind having it operate that way was that there might be some situations where you have already shipped something so you wouldn't want to refund the shipping.  In thinking it through, however, we could make it so if there are no shipped shipments it zeroes out the shipping charge.

Thanks,
David

14
Michele,

Sorry you didn't get my message.  Not sure how that happened.  I thought it was on your cell phone.

We did release an update that addresses the issue with the totals.  I never understand why they do this, but for some reason the Luminate transition ended up reordering the total fields, which messed SuperManager up.  Version 1.7.9.0 released today should accommodate that change.

As for the order status, what I left on your voicemail (or thought I had) was that the API sends more information about the order status than the old approach for downloading orders did.  Could it be that Yahoo always had you orders set to pending, but SuperManager just didn't previously get that?  Could there be a setting in the Luminate store manager driving the status yup be pending rather than "OK"?

Thanks,
David

15
Michele,

I left a voicemail for you a couple weeks ago and never heard back from you. Are you still struggling with this?

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