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May 27, 2015, 03:34:32 PM
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Messages - David Johns

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1
General / Re: Outlook warning when updating to Yahoo store
« on: April 28, 2015, 05:23:05 PM »
You got it!

2
General / Re: Outlook warning when updating to Yahoo store
« on: April 28, 2015, 03:53:20 PM »
alpinedynamics,

Here are the instructions from Yahoo:
http://ep.yimg.com/ty/cdn/vw/order-payment-api.pdf

Page 5 explains the process of generating a token.  I'm guessing you are facing one of two issues:
  • The email with the token went to your spam folder
  • The email address on file with Yahoo for this type of communication is a different one than you usually use.  Perhaps its an outdated email address that you no longer use?  I'm guessing Yahoo support could help you figure this out and update it, if necessary.

Thanks for the correction to our instructions.  I have updated the blog entry.  Sorry about the confusion.

Thanks,
David

3
General / Re: Outlook warning when updating to Yahoo store
« on: April 28, 2015, 02:21:55 PM »
alpinedynamics,

There are a couple of ways you can get around this.  The one I would recommend is switching your store type to "Yahoo API".  This will use Yahoo's API to download orders, do "typical" order charges and credits and upload tracking numbers back to Yahoo.  This is much faster and a much more direct way of integrating with your store.  The process for changing this is described in our blog here:
http://blog.thesupermanager.com/supermanager-updated-to-take-advantage-of-yahoo-api-improvements/

Another way you could do this instead is to just switch to using SuperManager's native email functions instead of using Outlook for sending all emails through SuperManager.  This is changed under "View", "Store Settings" on the "Email Settings" tab.  Uncheck the option at the top "Use default mail client".  You will then need to enter your outgoing email server settings so that SuperManager can directly connect to your outgoing mail server to send emails.

Thanks,
David

4
General / Re: Amazon carrier-name is invalid or conflicts
« on: April 28, 2015, 10:40:50 AM »
If you don't choose to have dazzle do the date advance, Amazon doesn't have a problem with the dates.  SuperManager only shows this log when there is an error.  It won't show it if there are only warnings, such as about the carrier name.

Thanks,
David

5
General / Re: Amazon carrier-name is invalid or conflicts
« on: April 28, 2015, 10:26:45 AM »
Alpinedynamics,

Sorry about the confusion on this.  You are correct about the date advance causing the issue with it not accepting the dates.  The other issue it gives about the carrier is only a warning.  It is just stating that the user friendly name SuperManager provides for the carrier does not match Amazon's expectations and that the carrier code, which does meet Amazon's expectations will be used instead.  You can just ignore this party of the messages.

Thanks,
David

6
Yes, it will use the same ship-method for all orders having that same ship method selected by Amazon and the user.  What you could do is create another ship method manually and switch the order to that ship method before updating from the spreadsheet and allowing SuperManager to send the update back to Amazon.  So you could create a ship method in your store settings on the custom fields tab called first class mail, switch any orders that need to be to that, then import your spreadsheet and allow SuperManager to upload the shipment updates. This would require a little manual work, but much less than manually doing everything in seller central.

7
alpinedynamics,

The current beta has fairly innocuous changes in it other than around exporting orders to QuickBooks, where several improvements have been implemented.  I wouldn't expect new issues other than in that area, perhaps.

It is my understanding that the ship-method is visible to the customer, bit honestly I can't confirm that from firsthand experience.

Thanks,
David

8
1. Amazon does require some type of ship-method be sent with status updates.  One update we made in a recent beta release was adding the ability to set a custom name for that ship method.  However, currently its only supported to set one custom name per ship method.  So, for example, usually Amazon has kind of cryptic names for ship methods like "Std Cont US Street Addr".  You could set the alternative name that gets sent back to Amazon to "Standard Domestic Shipping".  Or if you always - or almost always use USPS First Class Mail, you could just set it to "USPS First Class Mail" if you want.  You can set this by going to "View", "Store Settings", selecting the "Custom Fields" tab and double clicking on each ship method and setting the "Alt Name" field.  I know this may not cover everything you might want to do with this field, but hopefully it helps.  We are certainly open for feedback about what you would like to be able to do.

2. You can append a -2 (ex: for order 1234 it would be 1234-2) for the second shipment and so forth.

9
alpinedynamics,

You can streamline both of these.  First of all you'll need to set up a simple import format to import the tracking IDs:
  • Go to "View", "Program Settings" and select the "Import Formats" tab
  • Click on "Add..." and enter a name for your new import format
  • Set "This format imports" to "Shipments"
  • Set the "Shipping carrier" to the carrier you most often use for shipping your orders.  You can have it import a different carrier for each shipment if you want, but if none is provided, this carrier will be
  • If you have a header line before the actual order data, set "Header lines" to "1" (or more if you have more)
  • Under delimiters, check "Tab"
  • Check the option "Update Order Status After Import".  This will make it automatically upload tracking IDs to Amazon, Yahoo and other supported shopping carts right after importing
  • In the big box at the bottom copy and paste the following line
Code: [Select]
shipment_id shipment_tracking_id
Then click "Ok" to save and close the program settings.

To use the import, save a file, such as an excel spreadsheet in tab delimited format and go in SuperManager to "File", "Import", "<import_format_name>".  After you select the file you created, it should give you a report showing the shipments that were imported and then ask you if you want to send out the shipment updates.  Choose "Yes" and your tracking numbers will be uploaded to Amazon.

Let me know if you get it working or if you have any questions.

Thanks,
David

10
Program Setup / Re: SM Error Message with Amazon
« on: April 23, 2015, 10:52:36 AM »
That link goes to same document.  I'm guessing it's a cache issue.  You might try loading it and clicking refresh to see if it's showing you a cached version from a couple months or more ago.  You might have to do the same thing after choosing that option I'm the SuperManager menu.

Thanks,
David

11
Program Setup / Re: Error: when trying to use xml exchange for dazzle
« on: April 21, 2015, 05:54:23 PM »
Sorry, I guess I read it too fast.  I was looking for how to make it NOT require manual intervention.  I missed that you wanted it to have the manual intervention.

You could turn on print prompting in DAZzle by going back to that SuperManager settings page and enabling print prompting.

HOWEVER, an important note about print prompting...It does not let you modify the information in the shipment and print it with the modifications you made.  If you proceed with printing the label, it will be with the exact settings sent from SuperManager.  This is unfortunately how Endicia designed the print prompting to work.  It doesn't really make sense and we have pointed that out to them, but it is how it works.

Thanks,
David

12
Program Setup / Re: Error: when trying to use xml exchange for dazzle
« on: April 21, 2015, 05:06:38 PM »
Great!

There are a couple things you might need to check.  First, in SuperManager:
  • Go to "View", "Program Settings" and choose the "XML Exchange Formats" tab
  • With "Dazzle\Endicia" selected from the list of formats (usually its the one already selected), check the "Open DAZzle on XML exchange" option

Secondly, in DAZzle:
  • Click on "Postage Options" on the main toolbar. This should bring up a settings window.
  • Select the "Premium Service Options" tab
  • Check the option "Monitor this directory for XML files"
  • Make sure the folder entered in the box below that option matches the folder (not including the file name) for the path entered in the SuperManager settings

Thanks,
David

13
Program Setup / Re: Error: when trying to use xml exchange for dazzle
« on: April 21, 2015, 04:16:24 PM »
alpinedynamics,

It seems your Dazzle path got messed up somehow.  Please follow these steps:
  • Go to "View", "Program Settings" and choose the "XML Exchange Formats" tab
  • With "Dazzle\Endicia" selected from the list of formats (usually its the one already selected), press the "Get Default Path" button

This should populate a path very similar to the one you currently have in your settings, except that it will have a filename appended to it, usually "sm-dazzle.xml".

Thanks,
David

14
Program Setup / Re: SM Error Message with Amazon
« on: April 21, 2015, 04:05:41 PM »
Glad it is working for you now.

The latest version of our manual does have the right option to choose.  We updated the manual on 22-Feb just after we released the update that required this different option.  We try to keep the manual up to date with the latest features of SuperManager.  You can always access the latest version of the manual by choosing "Help", "User's Manual" from SuperManager's main menu.

Thanks,
David

15
Program Setup / Re: SM Error Message with Amazon
« on: April 21, 2015, 02:43:08 PM »
alpinedynamics,

This most likely means you selected an option other than "I want to access my own Amazon seller account with MWS." at the first prompt.  You might try running back through the steps and making sure you select that option.  Let me know if that fixes it.

Thanks,
David

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