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Messages - David Johns
« on: November 18, 2015, 01:20:36 PM »
You'll need to update to the newest beta release, 184.108.40.206, to integrate with Luminate. Please use "Help", "Check for Updates" and install the beta and try it again.
« on: November 17, 2015, 02:18:05 PM »
We now have a beta release available that contains the ability to download individual products (or the entire list) through the API. Update to beta 220.127.116.11 and switch your store type in under "View", "Store Settings" to "Luminate API Beta". Then you can right click on a product or products on the products screen and choose "Update from Store Manager". Let us know how it works for you.
« on: November 16, 2015, 10:21:45 PM »
This is actually a different problem related to downloading orders through the API. You can fix this by going to "View", "Store Settings" and typing something, like "123456" into the "Key" field.
Although they have transitioned the new store manager, the API remains on the Yahoo API domains. Currently SuperManager uses the "Key" field as a toggle of whether to use the Yahoo or Luminate API domains. If there is a key, any key in the store settings, it uses the Yahoo endpoints. If not, is uses the Luminate endpoints.
« on: November 16, 2015, 03:38:59 PM »
Ok - We have something to work for now. Please update to beta 18.104.22.168 by going to "Help", "Check for Updates". After installing the update go to "Help", "About The SuperManager..." and ensure that version 22.214.171.124 is installed. If not, do "Help", "Check for Updates" again.
After installing the update, do the following each time you open SuperManager:
- Before doing anything else in SuperManager, press ctrl-shift-e to bring up the browser that SuperManager uses for interacting with Yahoo/Aabaco/Luminate.
- In that window, go to https://edit.store.luminate.com/RT/MGR.store-id/, where you replace store-id with your Aabaco/Luminate store ID
- Login to your store, including passing the Captcha test
- Leave this window open, but bring SuperManager back to the top of it and proceed with what you need to do
This should allow you to keep using SuperManager with Aabaco/Luminate until the connection gets stale, at which point you will need to login again manually in that window.
Note that if you prefer, you can go back to SuperManager after logging in and press ctrl-shift-e to hide the explorer window again.
We are working toward a more convenient perminent solution. For now, this is the only way we could quickly get around the Captcha test.
« on: November 16, 2015, 01:43:50 PM »
Unfortunately it seems we are going to have to do some development in order to get something that works – even as a temporary quick fix. In the meantime, make sure you have switched over to the API store type as discussed here:http://blog.thesupermanager.com/supermanager-updated-to-take-advantage-of-yahoo-api-improvements/
After doing so, you should be able to at least download orders and charge them when you have your store setup as an API store.
We are working on a solution.
« on: November 05, 2015, 06:44:02 PM »
I continue to be in contact with Yahoo concerning this matter. If you continue to have intermittent problems, you can help them solve them by doing the following right after you get a timeout error:
- Open a windows command prompt window. In windows 10, do this by right clicking on the start button in the bottom right corner of the screen and choosing "Command Prompt". In Windows 7, open the start menu and enter cmd in the search box at the bottom of the start menu and press enter
- In the command prompt, type tracert <store-id>.order.store.yahooapis.com, where you replace <store-id> with your store id. You can find this in your SuperManager store settings if you don't know it.
- File a ticket with Yahoo and copy and paste the results from this operation into it. Yahoo Engineering can use this to help identify the cause of the problem.
I'm guessing the more input they recieve, the faster this issue will get completely resolved.
« on: November 04, 2015, 03:32:36 PM »
That's been my experience too. I've alerted Yahoo that it is better, but all is not well yet.
« on: November 04, 2015, 10:02:07 AM »
I got confirmation from Yahoo that they switched to a new API server last night. Apparently they have run into issues getting all the new IP addresses, SSL certificates, etc... running smoothly. They are aware of the issue and working on it.
« on: November 02, 2015, 06:28:52 AM »
This morning we released a beta version that should fix this. Please use "Help", "Check for Updates" from the main menu to install this beta version and let us know how it works for you.
« on: October 29, 2015, 03:51:11 PM »
You caught me in the middle of writing a reply! Sorry it took me a while to get back to you.
I see the issue now. We'll get that fixed ASAP.
« on: October 26, 2015, 04:29:57 PM »
Is it not asking you if it should update the order(s) back to Yahoo when you change the status? If so, you may want to check your setting at "View", "Program Settings" on the "Automation" tab for "On order save prompt to update to Store Manager". It should be set to "On Status Change" or "Always".
If that is already set appropriately, is it giving you any status messages about trying to log in to update the order to Yahoo? Does it give you an error message?
« on: October 18, 2015, 12:18:15 PM »
Sorry we weren't able to repeat this issue when we looked at it together this afternoon. Please post back if you encounter this again and we'll take a look at it together.