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October 09, 2015, 02:27:23 AM
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Messages - David Johns

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General / Re: Odd message when attempting to submit or retrieve batches
« on: September 20, 2015, 04:19:58 PM »

When SuperManager logs in for the first time in the day or the first time in a while, it goes to the "Business Control Panel" section of Yahoo Store.  It then checks to see what user is logged in.  If the user logged in doesn't match the user in your store settings, it tries to log out and then back in again with the appropriate user name.  Something went wrong in that process.

The best solution is to make sure you are using the same user to log in manually (i.e. outside of SuperManager) as the one you have in your SuperManager store settings.  This is what would most often cause this.


Bug Reports / Re: Authorization Has Expired Error When Trying to Charge
« on: September 16, 2015, 08:13:17 PM »

I'm not following what you mean about it being moved to a fixed bug.  You mean it has not been?  It sounds like the problem is still occurring.  Could we set up a time to process your orders together so I can see it happen live?  Please email me times when you would be processing orders and I would likely see it happen.


Bug Reports / Re: "Sale already scheduled for requested orders"
« on: September 15, 2015, 05:57:05 PM »

A better approach would be to select these orders, right click and choose "Update from Store Manager".  This should pull the payments in and set them to paid or paid and shipped.


Bug Reports / Re: Error crediting a PayPal payment
« on: September 15, 2015, 11:26:37 AM »
Champion Fitness,

Sorry you are having issues with this.  We recently addressed an issue that may be causing this issue.  Can you please update to the beta version and try it again?  Post back with your results.


Other Software / Re: capturing paypal money
« on: August 24, 2015, 02:48:43 PM »

You can do that one of two ways, depending on if you want it to channel the transactions through Yahoo.  If you do, follow these steps:

1. Go to "View", "Admin"
2. If you already have an account there with "PayPal" in the name, it should work as is.
3. If not, right click in the blank area of the box at the bottom and choose "Add Account"
4. Set the name of the account to include "PayPal" and set the type to "Yahoo"

That should allow you to complete the PayPal transactions through Yahoo and PayPal.

If you would rather, SuperManager can complete the transactions directly between SuperManager and PayPal.  To do that, you must follow steps 1-3, then these steps:

4. Set the type of the account to "PayPal"
5. Log in to your PayPal account in your web browser and click on the "Profile" link and then "Profile and Settings"
6. Click on the "My Selling Tools" under My Profile
7. Click on the "Update" link next to the "API Settings"
8. Click on "Request API credentials"
9. Copy and paste the API credentials provided there into SuperManager's account settings


Bug Reports / Re: Authorization Has Expired Error When Trying to Charge
« on: August 16, 2015, 02:06:01 PM »

What has been done with the orders by the time this happens?  Could they have been charged in SuperManager by this time?  Could they have been charged in the Yahoo Store manager?  I'm also curious if the couple of orders that have not actually been charged, if you charge them separately from the others that actually have been charged already using SuperManager, will they go through?


This issue was caused by DirectConnect's migration to a new server.  Apparently they failed to get the word out to everyone who needed it.  We have updated SuperManager to work with their new server as of version

Email Templates / Dropship Email to a Supplier
« on: August 15, 2015, 08:05:24 AM »
Code: [Select]
Code: [Select]
Drop Ship PO# order_id from company_name
Code: [Select]
- - - - - - - - company_name DROP SHIP ORDER order_date- - - - - - - - - -
DATE:      order_date
ORDER #:   order_id
ship_city, ship_state ship_zip
Email shipment confirmations to: company_email
Qty       Sku                        Item Name
(item_quantity)       item_code       item_description   item_options
Question, problems or delays?  Please call immediately:   company_phone
Thanks again!
-The company_name Team

Other Software / Re: Reauthorizing of order
« on: August 14, 2015, 05:40:40 AM »

Sorry this has been problematic for you.  According to the Yahoo documentation on the API:
Multiple authorizations for orders are supported.

So this should work.  What is the error message you are getting?


Depending on how you have your gift messages set up on Yahoo, this could change between the conventional way of downloading orders and the API.  In Michele's case, she had her stores set up to collect a gift message into a custom address field.  Yahoo also has a native feature to collect a gift message.  I worked with someone else last week who was trying to use this approach.  The API documentation includes a tag for passing the gift message collected this way, however, at least in the case of that customer the Yahoo API was not sending the data collected to SuperManager.  I believe he contacted Yahoo to let them know there was an issue with that.  However, I didn't hear back.

To let me help you debug this issue in your case, can you please go in SuperManager to an order that you know has a gift message and double click on it.  Then, go to the bottom right corner of the details screen and select the "Gift Message" tab and send me a screenshot of that.  Then, select the "Custom" tab in the same area and send me a screenshot of that as well.  Once you get me those screenshots, I can let you know if there is a variable you can use or if you will need to contact Yahoo to let them know there is an issue for you with the API as well.



I sent you an email asking for some more information I'll need to debug this.



It seems to work well.  I have been working with it on both an upgrade and fresh install of windows 10 and haven't seen any issues.  You just have to make sure to follow the same instructions as for windows 7 and 8:


Glad that did the trick!


There is a pop-up message Yahoo/Luminescent has running about the transition and some new terms and conditions that they want store owners to accept.  The first time I tested this did cause a hiccup, but once I had cleared that pop-up it worked flawlessly.  Please do this:
  • In SuperManager, choose "Help", "Restart Browser"
  • Close SuperManager
  • Open Internet Explorer and log into your store and go to"View Orders"
  • Close Internet Explorer and reopen SuperManager and try it again



Do you have your direct connect account set up through yahoo or directly in SuperManager?  The error message would seem to imply that your Direct Connect Account has expired, but there may be another issue.


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