Welcome, %1$s. Please login or register.
April 18, 2015, 08:31:42 PM
: SMF - Just Installed

Show Posts

* Messages | Topics | Attachments

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Messages - David Johns

Pages: [1] 2 3 ... 125
1
Bug Reports / Re: Credit for Paypal not Working
« on: April 09, 2015, 07:15:20 PM »
Duane,

The browser will not come up when using that combo if there is something else going on at the time (ex: downloading orders, charging orders, etc...).  You may try opening SuperManager and immediately pressing that combo, which should pop up the browser that SuperManager will use, then issue the credit, then look at the browser window to see where SuperManager gets stuck in the process.

Thanks,
David

2
Steve,

Thanks for the update.  Incidentally we have released a beta that addresses at least some of the issues that caused crashes for other users.  If it comes back, you may try updating to 1.7.0.2 or later and see if it persists.

Thanks,
David

3
bobbininc,

We are aware of some issues that are causing crashing like this to occur.  To help us know if your issue is connected with those, can you please tell me if you have SuperManager set to automatically download orders every few minutes?  If so, does the crashing seem to occur when new orders are being brought into the database as a result of an automatic download?

Thanks,
David

4
Bug Reports / Re: Credit for Paypal not Working
« on: March 24, 2015, 05:38:30 PM »
Duane,

I was just reminded that ctrl-shift-e will do nothing if you are in limited access mode and don't have "Allow manual login to store manager" enabled.  It prevents the user from allowing the browser to pop up without this permission since someone could just display the hidden browser and be logged into the store manager automatically.

Thanks,
David

5
Bug Reports / Re: Credit for Paypal not Working
« on: March 17, 2015, 09:06:14 AM »
I've tried to repeat this behavior and can't get the results you are observing.  When you get a chance to try this again, can you please follow these steps:
1. Attempt to issue the credit, as before
2. Immediately after you get this blank error message press ctrl-shift-e in SuperManager.  This will bring up an internet explorer window that will show you the page SuperManager is seeing when the error occurred.  Please send me a screenshot of this page.
3. In that explorer window, press the back button and send me a screenshot of that page as well with the "Process through PayPal" box visible so I can see all the buttons available for this order.
4. Go back to SuperManager and press ctrl-shift-e again to hide the window.

I'm hoping this will expose the problem and hopefully identify what we need to do to prevent this from happening.

Thanks,
David

6
Program Setup / Re: SM Error Message with Amazon
« on: March 02, 2015, 08:39:48 AM »
Quote
For instructions on obtaining the developer credentials, install the update, then choose "Help", "User's Manual" and jump to section 6.1.

Are you getting different options than those stated in that section?  If you are running into problems completing those steps, please let me know the step where the problem starts.

7
Program Setup / Re: SM Error Message with Amazon
« on: March 02, 2015, 07:54:51 AM »
jabrein,

Sorry, we put this note in our release notes that pop up in the browser when you update, but we may need to find a way that makes messages like this more apparent:

Important Note: This version introduces a new authentication mechanism for Amazon stores. This new authentication will be required for all Amazon stores starting on 31-Mar-2015. After installing this beta, you will be required to obtain your own Amazon Merchant Web Services developer key and developer secret. After obtaing your key, you will have to create a new merchant ID and marketplace ID. All four of these credentials will need to be entered in your SuperManager store settings. After entering these settings, you will be able to continue using SuperManager as before. For instructions on obtaining the developer credentials, install the update, then choose "Help", "User's Manual" and jump to section 6.1.

Thanks,
David

8
Bug Reports / Re: Credit for Paypal not Working
« on: February 13, 2015, 12:41:52 PM »
Duane,

Thanks for reporting the problem.  Do you know if this occurs for more than just this particular order?

Thanks,
David

9
FAQ / How do I make a sales report?
« on: January 19, 2015, 08:06:49 AM »
There are a few options for creating sales reports depending on what you are looking for:

Financial Summary Reports
SuperManager can create a general sales reporting showing just totals of all sales, taxes, shipping and other amounts collected from customers.  A default report is installed with SuperManager called "Financial Summary.html".  To use this report, just select the orders you want to include in the report.  This can be done by using the SuperFilter, for example to include all orders in a given range of dates.  Once you have the orders you want selected, right click on them and choose "Print Report", "Financial Summary".  If this option is not listed on the list of available reports, go to "View", "Store Settings" and select the "Reports" tab.  Click "Add" and set the name to "Financial Summary".  Then click the "Browse" button and select the file "Documents\SuperManager\Financial Summary.html".  Set the report type to "Summary" and click "Ok" to save and close the store settings.  Then try to export the report again.

Sales Itemized by Order
SuperManager can also produce sales reports that are itemized by order.  These can show the same information as the financial summary, but with one line for each order showing you how much of each category was received for each order.  This is done the same as above, except choose the "Sales Summary" report.  If this is not available, add the report as above, except choose the file "Sales Summary.html" and set the type to "Range".

Sales for a Particular Product Itemized by Order
SuperManager can also produce the same report as above, but only showing sales for a particular product.  This is done by going to "View", "Products" and right clicking on a product for which you want a sales history report and selecting "Sales History Report".  This allows you to choose a date range and a variant for which you want to show the history - or choose "All" variants to show the history for all variants of the product.  You can choose to show this in the format of the financial summary report or the sales summary report shown above or any other "Range" or "Summary" reports.  If the report you want doesn't show up, use the steps above to add the report(s) to your store settings.

If you are looking for help doing something specific and can't figure it out, create a new post on our Printing Reports Board to get help.

10
General / Re: Yahoo! timed out.
« on: January 09, 2015, 01:21:26 PM »
Thanks for sharing!

11
General / Re: Yahoo! timed out.
« on: January 09, 2015, 07:47:52 AM »
We've gotten a report from one other customer having a problem with the yahoo API not responding.  It seems to be a yahoo server issue.  Hopefully it will clear up shortly.  However, you may want to try suggestions here:
http://www.thesupermanager.com/forum/index.php/topic,1164.0.html

Please keep posting with status updates.

Thanks,
David

12
Program Setup / Re: How can I create a new status type?
« on: December 31, 2014, 02:33:51 PM »
There is currently not a way to create custom order statuses.  You could use "On Hold" or "Pending Review" order status for such orders.

Thanks,
David

13
Fixed Bugs / Re: Invalid store ID error : Fixed - beta 1.6.8.5
« on: December 18, 2014, 03:55:45 AM »
For other users that encounter this problem, please see the new FAQ that addresses this issue:
http://www.thesupermanager.com/forum/index.php/topic,1150.0.html

14
For other users that encounter this problem, please see the new FAQ that addresses this issue:
http://www.thesupermanager.com/forum/index.php/topic,1150.0.html

15
SuperManager uses a series of libraries offered by Internet Explorer to navigate through Yahoo's and other shopping carts' back ends to download data, charge credit cards and other actions.  Sometimes issues with your internet explorer or other settings can cause these errors.  Please try the following in this order:

Closing Stalled Internet Explorer Processes
Some computers have issues with Internet Explorer processes stalling in the background.  Sometimes this can prevent SuperManager from being able to interface with it.  This can be remedied by choosing "Help", "Restart Browser" from SuperManager's main menu.  If the methods above don't cure the problem you may have to use this feature whenever SuperManager starts running into problems.


Update to the Latest Internet Explorer
Earlier versions of SuperManager used to work smoothly with SuperManager, but subsequent changes pushed out by Microsoft introduced issues.  Please make sure you have the latest version of Internet Explorer installed.


Check that TLS is Enabled in Internet Explorer
Yahoo made some recent security updates that now require TLS handshakes.  You need to make sure you're browser settings allow this.  To check this:
  • In SuperManager, go to "Help", "Restart Browser" to make sure there are not any hidden IE windows open
  • Close SuperManager
  • Go to the Windows control panel and open the "Internet Options" settings
  • Go to the "Advaced" tab and scroll down the list to the "Security" settings.  Look for "Use TLS 1.0” and enable it and all the other TLS options.  While there, also make sure " Use SSL 3.0" is enabled.
  • Save and close the internet options
  • Open SuperManager and try your request again


Disabling Internet Explorer's Protected Mode
On some computers, Internet Explorer's protected mode prevents it from exporting the information that SuperManager needs.  To do this:
  • In SuperManager, go to "Help", "Restart Browser" to make sure there are not any hidden IE windows open
  • Close SuperManager
  • Go to the Windows control panel and open the "Internet Options" settings
  • Go to the "Security" tab and uncheck the option "Enable Protected Mode"
  • Save and close the internet options
  • Open Internet Explorer and navigate to any website
  • Look for a popup message at the bottom saying that Internet Explorer's protected mode has been turned off and click the "Don't show this message again" button
  • Open SuperManager and try your request again


Make Sure Internet Explorer is Not In Compatibility Mode for Yahoo
Starting in Internet Explorer 7 Microsoft added compatibility mode to make sure that changes made to how IE interprets web pages didn't break compatibility with existing websites.  However, this mode has a few quirks and apparently one of them is how it sends data to integrated applications, such as SuperManager.  You'll need to make sure this mode is NOT enabled for your Yahoo! Store back end.  To do this, close SuperManager and open Internet Explorer and go to your Yahoo! Store manager.  Then look next to the address bar for an icon that looks like a page torn in two halves.  If it is there, check to make sure it is grey as opposed to blue.  Grey indicates it is disabled, which is what you want it to be.  If it is already disabled, try the suggestions below.


Check for this list of SpamWare
Certain programs that can be installed on your computer can cause these libraries to be altered to versions that are incompatible with SuperManager's function calls.  Typically these programs are SpamWare programs that you probably don't even know are on your computer.  They install themselves with little or no approval from the user.  Go to the windows control panel and select the "Add or Remove Programs" or "Programs and Features" section and look for the applications below.  If you find one or more of them, select it on the list and choose "Uninstall" to remove it from your computer:
  • Adblock Plus
  • ConvertFilesForFree
  • DealCabby
  • Trend Micro Security
  • Trusteer
  • VID-Saver
  • YTD Toolbar
  • Yontoo
If after uninstalling all of these applications and rebooting your computer SuperManager still gives you these error messages, you proceed to the next step.


Try Using SuperManager's Alternative IE Integration
In some cases SuperManager will be able to correctly integrate with Yahoo by just switching the approach it uses to grab XML files.  Try this by going to "View", "Program Settings" and enabling the option "Use Alternative IE Integration".  Press "Ok" to save and close the program settings and try it again.  If it still doesn't work, switch that setting back and try the suggestions below.


Disable Delete Browsing History on Exit Setting
On at least some computers, enabling the option to delete browsing history causes Internet Explorer to stall in the background and causes problems for future instances of Internet Explorer.  To disable this feature:
  • Close SuperManager and all internet explorer windows.
  • Go to the Windows control panel and open the "Internet Options" settings
  • Go to the "General" tab and uncheck the option "Delete browsing history on exit"
  • Save and close the internet options


If none of these methods fixes the problem, please contact SuperManager support for help.

Pages: [1] 2 3 ... 125



Powered by MySQL Powered by PHP SMF 2.0.9 | SMF © 2014, Simple Machines Valid XHTML 1.0! Valid CSS!