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November 26, 2014, 03:54:17 PM
: SMF - Just Installed

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Messages - David Johns

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1
Jeff,

Thanks for the feedback.  I'm not sure why the Amazon download would stall out.  I have seen that happen a time or two, but I haven't seen it too frequently.

The robustness fix we had to put in place for Yahoo was to capture events where it sits on one of the login pages indefinitely and throw the actual issue (i.e. that Yahoo login stalled) and to tell the user to try again.  Normally from my experience if you get this error once you can click get new orders again and it will work the second time.  Hopefully that continues to be your experience.  I would love to continue to get feedback.

Thanks,
David

2
Jeff,

There have been some recent issues caused for some users that seem to be a combination of latency of the yahoo servers and/or windows updates.  1.6.7.0 still is vulnerable to robustness issues because of these changes.  We have released a new beta version that improves the robustness, 1.6.8.3.  I think if you update to it, you will see a big improvement on these issues.

Some updates we had to put in place in version 1.6.6.0 made it so the auto-update wouldn't work for versions prior to it.  I'll send you a link to install the latest beta release.  You'll just have to download this one update using that link and after that will be able to use auto-update again to keep up to date.  Let us know if this update helps the robustness of interacting with Yahoo.

Thanks,
David

3
Installation / Re: Entering account name and license number issue
« on: November 21, 2014, 11:52:15 AM »
Sorry about the confusion on this.  Please make sure you enter the license key with the proper upper and lower case characters and without the hyphens in it.  Particularly the last part is admittedly not well documented nor is it clear when the about screen shows it with them.

Thanks,
David

4
General / Re: Import Yahoo Item field - Availability
« on: November 20, 2014, 10:18:01 AM »
Jeff,

Sorry you are having problems with that.  I've tried to duplicate this behavior and it seems to be working correctly for me.  Just to be sure, please check that you are on version 1.6.7.0 or 1.6.8.2.  To find this, go to "Help", "About The SuperManager".  If that shows one of these as the version, please tell me are you selecting a file or is it remembering the location of the file last imported.  If the latter, could this file have been moved or renamed?  To make sure, go to "View", "Program Settings" and select the "Import Formats" tab.  Select the import you are using and uncheck "Remember File Path".  This will let you manually choose the location the next time you import.

Thanks,
David

5
General / Re: Import Yahoo Item field - Availability
« on: November 15, 2014, 06:45:56 AM »
Sorry for not getting back to you earlier.  I think beta 1.6.8.1 will fix this problem for you.  We'll be releasing it within the next day or two.

When you set an item to not orderable in Yahoo, Yahoo blanks out the price, availability, thumbnail and picture fields in the product feed.  For that reason we had set it to carry those fields over.  The logic was such that any time the availability was blank in the product now, it would carry over the existing availability.  We have changed it so it will only do this when the product is now marked not orderable and the availability is now blank.  If the product is now marked orderable and/or the availability is not blank it will use the new value for availability.  Will that work for you?

Thanks,
David

6
Other Software / Re: X-Cart unable to Get orders
« on: October 29, 2014, 08:00:02 PM »
Mark,
I sent you an email early yesterday about resolving this using remote .  If you just haven't gotten to it, that's fine.  I just wanted to make sure you got it.  If not, please email me at info@thesupermanager.com.

Thanks,
David

7
Other Software / Re: X-Cart unable to Get orders
« on: October 27, 2014, 02:14:41 PM »
Uncbuck,

Sorry you are having problems.  I  you have installed the scripts along with your X-cart instance?  Are you running X-cart 4 or 5?

Thanks,
David

8
General / Re: Amazon FBA payments posting incorrectly in SuperManager
« on: October 25, 2014, 03:59:32 PM »
Lori,

Unfortunately in this circumstance you will have to manually delete the first payment event.  Amazon actually does not give any payment information with the orders.  To make the orders completed, SuperManager automatically adds one transaction for the full amount due on the order.  When you update an order and it sees a transaction that is identical, it matches them.  In this situation, however, they are not for the same amount so it doesn't match them.  Hopefully you don't have enough of these that it is a major issue for you.

Thanks,
David

9
Bug Reports / Re: date error with Amazon status update?
« on: October 14, 2014, 05:57:36 AM »
We just released 1.6.7.5, which we think will help problems a bit.  A while back, from looking at the Amazon documentation, we thought it was only possible to set the day, but not the time of the ship date.  Because of that, we were often getting these errors for customers processing orders in certain time zones.  For that reason, we changed the shipment imports to  shipments were made at noon local time, which made it most likely that shipments would be recorded in the same date no matter which time zone was .  The drawback of this is that orders received the next day in GMT caused errors because Amazon saw it as being shipped the day before the order was received.  Now that we have successfully demonstrated being able to pass amazon both the date and time of the shipment, we have switched beta 1.6.7.5 to record the shipment date specified by dazzle/stamps.com/other text file, but use the current time of day if not specified.  I think this approach will work for all situations.  Please give it a try and report back.

Thanks,
David

10
Bug Reports / Re: date error with Amazon status update?
« on: October 10, 2014, 06:29:43 PM »
CoolPC,

Thanks for chiming in.  It seems the issue probably occurs when trying to send orders before noon local time.  In some places, SuperManager makes an  that when you say a pack is shipped today it sets the exact time to today at noon.  If you update orders before noon, it then says its not noon yet, but you are telling me you shipped it at noon today.  We will take one of a couple of approaches to correcting the issue, but I'm wondering what method you are using that sets the shipmark date.  Dazzle XML, WorldShip XML, Manually entering it, etc?

Thanks,
David

11
Bug Reports / Re: date error with Amazon status update?
« on: October 10, 2014, 03:49:34 AM »
OK.  Making progress now.  Now amazon is reading the time correctly from the submission.  The issue seems to be rounding errors SuperManager puts on the time of shipment.  AdvancedMart,  how are you importing shipment information from SuperManager for that order?  Dazzle XML? Text import from FedEx or another software? Typing in manually?  Something else?

Thanks,
David

12
Bug Reports / Re: date error with Amazon status update?
« on: October 09, 2014, 03:53:22 AM »
I've made another attempt to get Amazon to interpret the times correct.  Please try updating to 1.6.7.4 and see if it works now.

Thanks,
David

13
Bug Reports / Re: date error with Amazon status update?
« on: October 07, 2014, 03:32:40 AM »
Thanks for the detail feedback.  The Amazon documentation doesn't give the time zone to use in this update and apparently it can vary from account to account.  I have released an update that takes advantage of undocumented features for this update.  Please give it a try and let me know right away if it is working for you.  To try it out, update to 1.6.7.3 out this morning.

Thanks,
David

14
QuickBooks / Re: QuickBooks 2015 - Beware
« on: September 29, 2014, 03:02:24 AM »
Rox,

Thanks for posting this information!

David

15
Other Software / Re: Integration with Ebay
« on: September 05, 2014, 05:17:06 PM »
UPDATE...

Recent versions now have a built-in eBay import function.  You should just need to go to your eBay "My eBay" and install either Selling Manager OR Selling Manager Pro.  Once you have this, the method for download is detailed on this ebay Page:
http://pages.ebay.com/help/sell/download-sales.html

You can then import the files exported using that method by going to "File", "Import", "Orders", "eBay CSV".

Thanks,
David

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