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February 09, 2016, 10:32:54 PM
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Messages - David Johns

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1
Bug Reports / Re: AMOUNTS OUT OF BALANCE
« on: January 20, 2016, 09:56:58 AM »
Which type of shopping cart are the orders coming from?

2
Bug Reports / Re: Cancelling order through SM...
« on: December 14, 2015, 04:05:38 AM »
Thanks for the feedback.  The idea behind having it operate that way was that there might be some situations where you have already shipped something so you wouldn't want to refund the shipping.  In thinking it through, however, we could make it so if there are no shipped shipments it zeroes out the shipping charge.

Thanks,
David

3
Michele,

Sorry you didn't get my message.  Not sure how that happened.  I thought it was on your cell phone.

We did release an update that addresses the issue with the totals.  I never understand why they do this, but for some reason the Luminate transition ended up reordering the total fields, which messed SuperManager up.  Version 1.7.9.0 released today should accommodate that change.

As for the order status, what I left on your voicemail (or thought I had) was that the API sends more information about the order status than the old approach for downloading orders did.  Could it be that Yahoo always had you orders set to pending, but SuperManager just didn't previously get that?  Could there be a setting in the Luminate store manager driving the status yup be pending rather than "OK"?

Thanks,
David

4
Michele,

I left a voicemail for you a couple weeks ago and never heard back from you. Are you still struggling with this?

5
Michele,

The API sends more information about order status than was previously available.  The Pending Review status, for example, would not have been set for any orders downloaded using the conventional (Non-API) methods.  Could it be that you have something set in Luminate to set the status to Pending Review under certain circumstances?  This could have always been the case since previously it wouldn't have come through to SuperManager so you may not have noticed it like you do now.

You can set your preferred carrier at "View", "Store Settings" on the "Shipping" tab.  Note that after you change this, it will only apply to new orders.

Thanks,
David

6
Michele,

You'll need to update to the newest beta release, 1.7.8.2, to integrate with Luminate.  Please use "Help", "Check for Updates" and install the beta and try it again.

Thanks,
David

7
Requests for new Features / Re: Updating Product Availability
« on: November 17, 2015, 02:18:05 PM »
Jeff,

We now have a beta release available that contains the ability to download individual products (or the entire list) through the API.  Update to beta 1.7.8.2 and switch your store type in under "View", "Store Settings" to "Luminate API Beta".  Then you can right click on a product or products on the products screen and choose "Update from Store Manager".  Let us know how it works for you.

Thanks,
David

8
QuickBooks / Re: Error trying to update Yahoo store record
« on: November 16, 2015, 10:21:45 PM »
This is actually a different problem related to downloading orders through the API.  You can fix this by going to "View", "Store Settings" and typing something, like "123456" into the "Key" field.

Although they have transitioned the new store manager, the API remains on the Yahoo API domains.  Currently SuperManager uses the "Key" field as a toggle of whether to use the Yahoo or Luminate API domains.  If there is a key, any key in the store settings, it uses the Yahoo endpoints.  If not, is uses the Luminate endpoints.

Thanks,
David

9
QuickBooks / Re: Error trying to update Yahoo store record
« on: November 16, 2015, 03:38:59 PM »
Ok - We have something to work for now.  Please update to beta 1.7.8.2 by going to "Help", "Check for Updates".  After installing the update go to "Help", "About The SuperManager..." and ensure that version 1.7.8.2 is installed.  If not, do "Help", "Check for Updates" again.

After installing the update, do the following each time you open SuperManager:
  • Before doing anything else in SuperManager, press ctrl-shift-e to bring up the browser that SuperManager uses for interacting with Yahoo/Aabaco/Luminate.
  • In that window, go to https://edit.store.luminate.com/RT/MGR.store-id/, where you replace store-id with your Aabaco/Luminate store ID
  • Login to your store, including passing the Captcha test
  • Leave this window open, but bring SuperManager back to the top of it and proceed with what you need to do

This should allow you to keep using SuperManager with Aabaco/Luminate until the connection gets stale, at which point you will need to login again manually in that window.

Note that if you prefer, you can go back to SuperManager after logging in and press ctrl-shift-e to hide the explorer window again.

We are working toward a more convenient perminent solution.  For now, this is the only way we could quickly get around the Captcha test.

Thanks,
David

10
QuickBooks / Re: Error trying to update Yahoo store record
« on: November 16, 2015, 01:43:50 PM »
All,

Unfortunately it seems we are going to have to do some development in order to get something that works – even as a temporary quick fix.  In the meantime, make sure you have switched over to the API store type as discussed here:
http://blog.thesupermanager.com/supermanager-updated-to-take-advantage-of-yahoo-api-improvements/

After doing so, you should be able to at least download orders and charge them when you have your store setup as an API store.

We are working on a solution.

Thanks,
David

11
I continue to be in contact with Yahoo concerning this matter.  If you continue to have intermittent problems, you can help them solve them by doing the following right after you get a timeout error:

  • Open a windows command prompt window.  In windows 10, do this by right clicking on the start button in the bottom right corner of the screen and choosing "Command Prompt".  In Windows 7, open the start menu and enter cmd in the search box at the bottom of the start menu and press enter
  • In the command prompt, type tracert <store-id>.order.store.yahooapis.com, where you replace <store-id> with your store id.  You can find this in your SuperManager store settings if you don't know it.
  • File a ticket with Yahoo and copy and paste the results from this operation into it.  Yahoo Engineering can use this to help identify the cause of the problem.

I'm guessing the more input they recieve, the faster this issue will get completely resolved.

Thanks,
David

12
General / Re: Time out errors when charging and updating Yahoo store orders
« on: November 05, 2015, 11:50:34 AM »
Steve,

Sorry you are having these issues.  These issues actually are caused by yahoo switching to a new API server.  See this topic for more information:
http://www.thesupermanager.com/forum/index.php/topic,1207.0.html

Thanks,
David

13
That's been my experience too.  I've alerted Yahoo that it is better, but all is not well yet.

Thanks,
David

14
I got confirmation from Yahoo that they switched to a new API server last night.  Apparently they have run into issues getting all the new IP addresses, SSL certificates, etc... running smoothly.  They are aware of the issue and working on it.

Thanks,
David

15
Fixed Bugs / Re: Status > Cancel or On Hold - not updating to yahoo store
« on: November 02, 2015, 06:28:52 AM »
Jeremy,

This morning we released a beta version that should fix this.  Please use "Help", "Check for Updates" from the main menu to install this beta version and let us know how it works for you.

Thanks,
David

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