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December 21, 2014, 01:11:21 AM
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Messages - David Johns

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1
Fixed Bugs / Re: Invalid store ID error : Fixed - beta 1.6.8.5
« on: December 18, 2014, 03:55:45 AM »
For other users that encounter this problem, please see the new FAQ that addresses this issue:
http://www.thesupermanager.com/forum/index.php/topic,1150.0.html

2
For other users that encounter this problem, please see the new FAQ that addresses this issue:
http://www.thesupermanager.com/forum/index.php/topic,1150.0.html

3
SuperManager uses a series of libraries offered by Internet Explorer to navigate through Yahoo's and other shopping carts' back ends to download data, charge credit cards and other actions.  Sometimes issues with your internet explorer or other settings can cause these errors.  Please try the following in this order:

Closing Stalled Internet Explorer Processes
Some computers have issues with Internet Explorer processes stalling in the background.  Sometimes this can prevent SuperManager from being able to interface with it.  This can be remedied by choosing "Help", "Restart Browser" from SuperManager's main menu.  If the methods above don't cure the problem you may have to use this feature whenever SuperManager starts running into problems.


Update to Internet Explorer 11
Earlier versions of SuperManager used to work smoothly with SuperManager, but subsequent changes pushed out by Microsoft introduced issues.  Please make sure you have the latest version of Internet Explorer installed.


Disabling Internet Explorer's Protected Mode
On some computers, Internet Explorer's protected mode prevents it from exporting the information that SuperManager needs.  To do this:
  • In SuperManager, go to "Help", "Restart Browser" to make sure there are not any hidden IE windows open
  • Close SuperManager
  • Go to the Windows control panel and open the "Internet Options" settings
  • Go to the "Security" tab and uncheck the option "Enable Protected Mode"
  • Save and close the internet options
  • Open Internet Explorer and navigate to any website
  • Look for a popup message at the bottom saying that Internet Explorer's protected mode has been turned off and click the "Don't show this message again" button
  • Open SuperManager and try your request again


Make Sure Internet Explorer is Not In Compatibility Mode for Yahoo
Starting in Internet Explorer 7 Microsoft added compatibility mode to make sure that changes made to how IE interprets web pages didn't break compatibility with existing websites.  However, this mode has a few quirks and apparently one of them is how it sends data to integrated applications, such as SuperManager.  You'll need to make sure this mode is NOT enabled for your Yahoo! Store back end.  To do this, close SuperManager and open Internet Explorer and go to your Yahoo! Store manager.  Then look next to the address bar for an icon that looks like a page torn in two halves.  If it is there, check to make sure it is grey as opposed to blue.  Grey indicates it is disabled, which is what you want it to be.  If it is already disabled, try the suggestions below.


Check for this list of SpamWare
Certain programs that can be installed on your computer can cause these libraries to be altered to versions that are incompatible with SuperManager's function calls.  Typically these programs are SpamWare programs that you probably don't even know are on your computer.  They install themselves with little or no approval from the user.  Go to the windows control panel and select the "Add or Remove Programs" or "Programs and Features" section and look for the applications below.  If you find one or more of them, select it on the list and choose "Uninstall" to remove it from your computer:
  • Adblock Plus
  • ConvertFilesForFree
  • DealCabby
  • Trend Micro Security
  • Trusteer
  • VID-Saver
  • YTD Toolbar
  • Yontoo
If after uninstalling all of these applications and rebooting your computer SuperManager still gives you these error messages, you proceed to the next step.


Try Using SuperManager's Alternative IE Integration
In some cases SuperManager will be able to correctly integrate with Yahoo by just switching the approach it uses to grab XML files.  Try this by going to "View", "Program Settings" and enabling the option "Use Alternative IE Integration".  Press "Ok" to save and close the program settings and try it again.  If it still doesn't work, switch that setting back and try the suggestions below.


Disable Delete Browsing History on Exit Setting
On at least some computers, enabling the option to delete browsing history causes Internet Explorer to stall in the background and causes problems for future instances of Internet Explorer.  To disable this feature:
  • Close SuperManager and all internet explorer windows.
  • Go to the Windows control panel and open the "Internet Options" settings
  • Go to the "General" tab and uncheck the option "Delete browsing history on exit"
  • Save and close the internet options


If none of these methods fixes the problem, please contact SuperManager support for help.

4
Other Software / Re: Parameter is incorrect error - eBay
« on: December 08, 2014, 05:34:02 PM »
lcogan,

Are you getting this when you double click on the SuperManager file in windows?

Thanks,
David

5
General / Re: Export Tracking Numbers to Amazon
« on: December 05, 2014, 03:50:45 AM »
Sorry this is not clear in the documentation.  SuperManager uploads shipment information to Amazon automatically using their API.  This feature just needs the same credentials as you need to download orders.  When you have one or more orders ready to upload tracking numbers, just select them, right click and choose "Shipments", "Update Shipment Status".  That will send the shipment information back to Amazon.  This same function also runs anytime you add tracking numbers manually, via a text file import or XML exchange with Dazzle, WorldShip or FedEx Web Services and you choose "Yes" when asked "Would you like to send out these shipment updates?".

Thanks,
David

6
Fixed Bugs / Re: Invalid store ID error
« on: December 04, 2014, 08:12:52 AM »
Great.  Thanks for the feedback.

7
Fixed Bugs / Re: Logging In to Yahoo Store Stalls, Update SM Error
« on: November 29, 2014, 10:39:27 AM »
Jeff,

Please keep us posted.  Hopefully its a temporary issue - perhaps caused by Yahoo being really busy with requests right now.

Thanks,
David

8
Fixed Bugs / Re: Logging In to Yahoo Store Stalls, Update SM Error
« on: November 26, 2014, 05:47:48 AM »
Jeff,

Thanks for the feedback.  I'm not sure why the Amazon download would stall out.  I have seen that happen a time or two, but I haven't seen it too frequently.

The robustness fix we had to put in place for Yahoo was to capture events where it sits on one of the login pages indefinitely and throw the actual issue (i.e. that Yahoo login stalled) and to tell the user to try again.  Normally from my experience if you get this error once you can click get new orders again and it will work the second time.  Hopefully that continues to be your experience.  I would love to continue to get feedback.

Thanks,
David

9
Fixed Bugs / Re: Logging In to Yahoo Store Stalls, Update SM Error
« on: November 26, 2014, 04:58:27 AM »
Jeff,

There have been some recent issues caused for some users that seem to be a combination of latency of the yahoo servers and/or windows updates.  1.6.7.0 still is vulnerable to robustness issues because of these changes.  We have released a new beta version that improves the robustness, 1.6.8.3.  I think if you update to it, you will see a big improvement on these issues.

Some updates we had to put in place in version 1.6.6.0 made it so the auto-update wouldn't work for versions prior to it.  I'll send you a link to install the latest beta release.  You'll just have to download this one update using that link and after that will be able to use auto-update again to keep up to date.  Let us know if this update helps the robustness of interacting with Yahoo.

Thanks,
David

10
Installation / Re: Entering account name and license number issue
« on: November 21, 2014, 11:52:15 AM »
Sorry about the confusion on this.  Please make sure you enter the license key with the proper upper and lower case characters and without the hyphens in it.  Particularly the last part is admittedly not well documented nor is it clear when the about screen shows it with them.

Thanks,
David

11
General / Re: Import Yahoo Item field - Availability
« on: November 20, 2014, 10:18:01 AM »
Jeff,

Sorry you are having problems with that.  I've tried to duplicate this behavior and it seems to be working correctly for me.  Just to be sure, please check that you are on version 1.6.7.0 or 1.6.8.2.  To find this, go to "Help", "About The SuperManager".  If that shows one of these as the version, please tell me are you selecting a file or is it remembering the location of the file last imported.  If the latter, could this file have been moved or renamed?  To make sure, go to "View", "Program Settings" and select the "Import Formats" tab.  Select the import you are using and uncheck "Remember File Path".  This will let you manually choose the location the next time you import.

Thanks,
David

12
General / Re: Import Yahoo Item field - Availability
« on: November 15, 2014, 06:45:56 AM »
Sorry for not getting back to you earlier.  I think beta 1.6.8.1 will fix this problem for you.  We'll be releasing it within the next day or two.

When you set an item to not orderable in Yahoo, Yahoo blanks out the price, availability, thumbnail and picture fields in the product feed.  For that reason we had set it to carry those fields over.  The logic was such that any time the availability was blank in the product now, it would carry over the existing availability.  We have changed it so it will only do this when the product is now marked not orderable and the availability is now blank.  If the product is now marked orderable and/or the availability is not blank it will use the new value for availability.  Will that work for you?

Thanks,
David

13
Other Software / Re: X-Cart unable to Get orders
« on: October 29, 2014, 08:00:02 PM »
Mark,
I sent you an email early yesterday about resolving this using remote .  If you just haven't gotten to it, that's fine.  I just wanted to make sure you got it.  If not, please email me at info@thesupermanager.com.

Thanks,
David

14
Other Software / Re: X-Cart unable to Get orders
« on: October 27, 2014, 02:14:41 PM »
Uncbuck,

Sorry you are having problems.  I  you have installed the scripts along with your X-cart instance?  Are you running X-cart 4 or 5?

Thanks,
David

15
General / Re: Amazon FBA payments posting incorrectly in SuperManager
« on: October 25, 2014, 03:59:32 PM »
Lori,

Unfortunately in this circumstance you will have to manually delete the first payment event.  Amazon actually does not give any payment information with the orders.  To make the orders completed, SuperManager automatically adds one transaction for the full amount due on the order.  When you update an order and it sees a transaction that is identical, it matches them.  In this situation, however, they are not for the same amount so it doesn't match them.  Hopefully you don't have enough of these that it is a major issue for you.

Thanks,
David

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